Atch 1 - PWS Master_ 20240516 - FINAL.pdf

HTC711-24-R-CC01

Attachment 1

PERFORMANCE WORK STATEMENT (PWS)

INTERNATIONAL CHARTER AIRLIFT SERVICES

IN SUPPORT OF

THE CIVIL RESERVE AIR FLEET (CRAF)

16 May 2024

TABLE OF CONTENTS

(Click on title to view section)

SECTION 1 – DESCRIPTION OF SERVICES

SECTION 2 – SERVICE DELIVERY SUMMARY

SECTION 3 –GOVERNMENT FURNISHED PROPERTY AND SERVICES

SECTION 4 –GENERAL INFORMATION—INTERNATIONAL AND DOMESTIC

SECTION 5 –SPECIFIC INFORMATION INTERNATIONAL

SECTION 6 –SPECIFIC INFORMATION DOMESTIC

APPENDIX 1 – DEFINITIONS AND ACRONYMS

APPENDIX 2 – REFERENCED PUBLICATIONS AND FORMS

APPENDIX 3 –DELIVERABLES

TEMPLATES

3A LIST OF AIRCRAFT

3B MONTHLY FUEL/MILEAGE REPORT SUMMARY (include 3B-1 and 3B-2)

3C INTERCOMPANY ROUTE SUPPORT REQUEST AND AUTHORIZATION

3D REVENUE ROUTE SUPPORT AND AUTHORIZATION

3E COMMERCIAL AIR CREW DEBRIEF CHECKLIST SPOTLIGHTING

AND HOSTILE EVENT REPORT

3F TEAM COMMISSIONS REPORT

APPENDIX 4—AIRCRAFT CLEARANCE AND SOFA GUIDANCE

APPENDIX 5—CRAF ACTIVATION—INTERNATIONAL AND DOMESTIC

APPENDIX 6 – CYBER SECURITY

APPENDIX 7 – FOREIGN ENTITY VETTING

SECTION 1 – DESCRIPTION OF SERVICES

1. DESCRIPTION OF SERVICES: The contractor (or in the case of a contractor Team Arrangement (TA), the entity of the contractor TA operating the aircraft) shall provide all personnel, training, supervision, fully operational equipment, facilities, supplies and any items and services necessary to perform international long-range and short-range passenger and/or cargo airlift services utilizing Federal Aviation Regulation (FAR) Part 121 aircraft.

International airlift services are required to support the United States (U.S) Department of Defense (DoD) during peacetime and both domestic and international airlift services may be required to support the DoD in emergencies when the need for airlift exceeds the capability of DoD’s military aircraft. All aircraft utilized shall be licensed, operated, and maintained in accordance with (IAW) all applicable rules and regulations of the Federal Aviation Administration (FAA), Department of Transportation (DOT). In addition, all applicable rules, and regulations of the United States Department of Agriculture (USDA) and the International Air Transport Association (IATA) shall apply. The Government shall be given full use of the entire aircraft, unless otherwise stated; the aircraft will not be considered public aircraft while performing missions under this contract. This contract will provide additional incentives to airlines performing missions with modern, fuel efficient and reliable aircraft.

1.0.1. CRAF COMMITMENT: The CRAF is a cooperative, voluntary program partnering the DOT, DoD, and the United States civil air carrier industry for the purpose of augmenting DoD airlift capability during emergencies in which DoD’s need for airlift exceeds the capability of military aircraft. Through this contract, air carriers commit aircraft to the CRAF Program. To be considered a CRAF carrier, the civil air carrier must have a current CRAF contract on file and receive a Facility Clearance (FCL) approval with Defense Counterintelligence and Security Agency (DCSA). Without these actions being completed the new carrier’s aircraft will not be included in the active fleet, nor will they earn any entitlement. This CRAF Program participation is a prerequisite for award of commercial peacetime business under this and/or other DoD and General Service Administration (GSA) contracts. CRAF aircraft must be US registered aircraft, owned or controlled by US air carriers, and specifically allocated by FAA registration number for the purpose of the CRAF Program by DOT. The contractual commitment of the aircraft includes the supporting resources required to provide the airlift service.

1.0.2. CRAF ACTIVATION: The activation of CRAF is accomplished and managed as described in Appendix 5.

The Contractor grants the Government the unilateral right to require the airlift service to be performed hereunder up to and including the full capacity of all aircraft listed in Appendix 3A.

1.0.2.1. STAGE I – COMMITTED EXPANSION: Stage I may be activated for a minor regional contingency or other situation when Air Mobility Command (AMC) organic airlift resources cannot meet both deployment and other airlift requirements simultaneously. The Commander, United States Transportation Command (USTRANSCOM) may activate this Stage upon approval of the Secretary of Defense (SECDEF).

1.0.2.2. STAGE II – DEFENSE AIRLIFT EMERGENCY: This is the CRAF capability made available during a major theater war involving U.S. Military Forces, in case of national emergency or other domestic instances when called upon and approved by the appropriate levels of government, or when organic aircraft alone cannot provide the airlift needed for DoD operations. The Commander, USTRANSCOM may activate this Stage upon approval of

SECDEF.

1.0.2.3. STAGE III – NATIONAL EMERGENCY: Stage III is activated for multiple major theater wars or other emergencies requiring mobilization of all DoD resources, including the total CRAF airlift capability, for worldwide emergency operations involving U.S. military forces, or national emergency or other domestic instances when called upon and approved by the appropriate levels of government.

1.1. PASSENGER SERVICES: Passenger services shall include passenger processing and boarding (when required), care of passengers in-flight, during flight delays and diversions, and post flight passenger care. Passenger service shall not be less than that provided in commercial economy charter service, commensurate with customs, practices and standard procedures of particular airports and countries and this PWS.

1.1.1. CONTRACTOR REPRESENTATIVE: A contractor representative shall be available, in person or via telephone, at all originating, enroute, turnaround, and terminating points, at least three hours in advance of all scheduled trip departures or actual arrivals (whichever is earlier). This representative shall contact the passenger services terminal to validate mission information and review any issues that have the potential to impact the mission, coordinate with Government personnel, and shall have the authority to react to and effect necessary changes. In the event of an aircraft delay or deviation, contractor representative shall immediately be available in person to coordinate passenger care.

1.1.1.2. PASSENGERS BOARDING AT MILITARY LOCATIONS: Prior to loading or boarding Contingency, Exercise, or Special Assignment Airlift Missions (SAAM), the aircraft captain, lead flight attendant, or some other responsible contractor representative, shall meet with the designated troop commander to ensure there is mutual understanding of roles and responsibilities, and that all prohibited items to include knives, bayonets and hazardous materials or other prohibited items are not boarded in the passenger cabin. This also includes restricted/prohibited items in checked baggage as outlined in the Defense Travel Regulation (DTR), Part III, Appendix T, paragraph C.

The troop commander acts as the primary responsible authority for all passengers on the flight and acts as a single Point of Contact (POC) liaison with the senior flight attendant.

1.1.2. REQUIRED INFORMATION: The contractor shall provide the following minimum information to the Government no later than 24 hours prior to departure time: type aircraft; tail number; Allowable Cabin Load (ACL) in passenger seats and pounds for all scheduled segments; cube allowable in the belly compartments; and belly weight by compartment. The contractor’s representative shall sign the local station load planning form to indicate receipt of actual load breakdown.

1.1.2.1. SEAT MAPS: Contractor shall furnish seat maps conforming to the configuration of its aircraft, to the Transportation Reference Data Management (TRDM) program office transcom.scott.tcj6.mbx.trdm@mail.mil, at least 30 days prior to the start of a channel mission or seven days after contract award, whichever is earlier. Seat map legends must clearly identify the tail number, total physical seats, and number of seats by seat pitch measurement and the location of all emergency exits and indicate seat pitch between rows. Where required seat spacing results in less rows of seats than are indicated in the aircraft’s overhead numbering system, the excess row numbers and seats should be blanked out to minimize confusion.

1.1.2.2. AIRCRAFT SEAT AND COMPARTMENT BLOCKING: The Government may utilize up to the maximum standard ACL for passengers and their allowable baggage. The contractor shall not be allowed to block off any area of the aircraft for nonuse or load route support crew or equipment unless a waiver is received from the Contracting Officer (CO) in advance. However, on all long-range international flights, contractors are authorized to block up to three seats for aircrew rest and two seats for FAR 117 requirements. These seats shall be designated and approved prior to the start of a mission and shall be easily identified as “USTRANSCOM Approved Crew Rest Seats”. Unless otherwise pre-approved by the CO, these seats may only be used for aircrew rest during mission operation. The contractor may use the overhead bin space above the USTRANSCOM approved crew rest seats to store items.

1.1.2.3. PASSENGER MANIFESTING: For all passenger missions, except as provided for below in paragraph 1.1.2.3.1., the Government will perform passenger manifesting and check-in up to the point where baggage is placed on conveyor belt. At all Gateway locations, once baggage is rotated from sight, it becomes the responsibility of the carrier/ground handlers. At all military locations, the Government retains responsibility for baggage until it is loaded on the aircraft. In the event of an accident, refer to Appendix 3, Paragraph A3.3.1. Aviation Disaster Family Assistance Act (ADFAA) Implementation, for additional requirements.

1.1.2.3.1. PASSENGER PROCESSING AT NON-GATEWAY LOCATIONS: On occasion, the Government may have requirements where passengers are aggregated at airports where no AMC contracted services are in place.

The carrier may be asked to subcontract these services, which shall include but not be limited to preprocessing and manifesting, passenger processing and check-in and customs arrival procedures. Exact requirements for each movement will be provided to the carrier and a cost negotiated and added to the delivery order as a miscellaneous item at the time of award.

1.1.2.3.2. CHECK-IN COUNTERS (LEASED) AT SEATTLE-TACOMA IAP: The air carrier shall provide six (6) common-use check-in counters from the Port of Seattle for AMC use eight (8) hours prior to aircraft departure. The air carrier shall coordinate with the AMC Gateway Station Manager to ensure counters are identified and made available at that time. In the event of a delay and extended time is needed for usage of check-in counters, mailto:transcom.scott.tcj6.mbx.trdm@mail.mil the AMC Gateway Station Manager will immediately notify the carrier representative who in-turn shall notify the Port of Seattle Airline Scheduling Coordinator.

1.1.2.4. TRANSPORTING ADDITIONAL ITEMS ON PATRIOT EXPRESS MISSIONS: The Government may require the contractor to transport courier material, mail, and additional baggage in any amount not to exceed 1,000 pounds of Guaranteed Allowable Cabin Load (GACL). The additional items must fit in otherwise unused space within the cargo or baggage compartment of the aircraft (or both).

1.1.2.5. ACCEPTANCE OF UNACCOMPANIED CHILDREN: Unaccompanied minors not less than 10 and up to 17 years of age shall be accepted for boarding. During flight, care of unaccompanied children is the contractor's responsibility in accordance with commercial standard practice.

1.1.2.6. PLANNING WEIGHTS: The contractor shall use DoD provided weights for planning purposes located in the DTR.

1.1.2.7. WEIGHT COMPUTATIONS:

1.1.2.7.1. LOCATIONS WITH CURRENTLY CALIBRATED SCALES: At locations where currently calibrated scales are available, the Government will provide the contractor with actual body weights on the passenger manifest which will include the passengers’ weight and their carry-on baggage weight.

1.1.2.7.2. LOCATIONS WITHOUT CURRENTLY CALIBRATED SCALES: At locations where currently calibrated scales are not available, the Government will provide the contractor a passenger manifest which includes the interrogated weight of each passenger in conjunction with the following additives to determine the total weight of each passenger specified in AMC Pamphlet 24-2 Volume 1, Table 7.2. and the Defense Transportation Regulation (DTR), Part III, Appendix V, Figure V-23, para 4.d.(2): Boots: 5 pounds; Helmet: 5 pounds; Uniform:

5 pounds; Modular Lightweight Load-carrying Equipment (MOLLE)/Web Gear: 12 pounds; Weapon M-4: 10 pounds; Squad Automatic weapon (SAW): 17 pounds; M-9: 2 pounds; Hand Carried Baggage: 20 pounds (unless determined, through interrogation, that the carry-on exceeds 20 pounds, then an upward adjustment must be made to accommodate the extra weight.) For mixed loads of military members and their dependents (such as channel missions), the Government will provide the contractor a passenger manifest which includes the interrogated weight of each passenger in conjunction with an estimated 20 pounds weight of carry-on baggage and personal items.

Contractors should use FAA Principal Operating Inspector approved guidance for hand-carried baggage and personal items. All items transported in the cargo compartment of a Contractor aircraft shall be weighed.

1.1.2.7.3. ACTUAL WEIGHTS: The Government will weigh all items transported in the cargo compartment of a commercial aircraft in accordance with the DTR. For bulk load operations, actual piece counts and weights for each piece will be provided to the contractor. For container load operations for PE Missions, piece counts and container weights will be provided to the Contractor. To ensure actual weight data is useable for proper load planning, advance communication between the transportation officer/mobility/unit representative and air carrier must take place in time to prevent any loading delays prior to going operational.

1.1.2.7.4. NON-APPLICABILITY: The above weight computation provisions do not apply at Non-Gateway locations. At these locations, the contractor is responsible for obtaining actual weights of passengers and all baggage IAW PWS paragraph 1.1.2.3.1. Passenger Processing at Non-Gateway Locations.

1.1.3. IN-FLIGHT PASSENGER SERVICES: The contractor shall provide in-flight passenger services not less than provided on international commercial economy flights.

1.1.3.1. BAGGAGE CONTAINERS FOR PATRIOT EXPRESS (PE) CHANNEL MISSIONS: On aircraft so equipped, contractor shall depart originating location with one (1) complete set of serviceable baggage containers (free of holes and tears) carried on aircraft with an additional predetermined number of prepositioned baggage bins to be distributed at originating, enroute, and destination locations. Prepositioned baggage containers will be placed along each mission route by carrier and type aircraft based on aircraft ground time, frequency, and additional extenuating circumstances. Prepositioned baggage container assignments will be coordinated and substantiated by AMC/A4TP and TCAQ prior to submitting the request to carrier. At the direction of the CO, the carrier shall distribute baggage containers at originating (military installation only), enroute and destination stations to facilitate baggage processing prior to aircraft’s arrival. During mission route changes, the carrier shall retrieve pre-positioned baggage containers from the route locations they are leaving within the last six (6) missions and shall pre-position baggage containers as identified by the CO within the first six (6) missions of the newly assigned route locations.

The carrier shall coordinate baggage containers at Baltimore-Washington and Seattle-Tacoma International Airports.

The carrier is responsible for prepositioned baggage bins at these locations and shall not be counted as a government requirement. The baggage container requirement is for PE missions only.

1.1.3.2. BAGGAGE HANDLING FOR CONTINGENCY, EXERCISE, AND SAAM MISSIONS: Baggage handling on all Contingencies, Exercise and SAAM Mission will be performed by manual loading in the bellies of the aircraft. If aircraft arrives with baggage containers, containers will be allowed off the aircraft for ease of handling at locations with the appropriate equipment to do so. Appropriate equipment shall be defined as equipment with rollers that fully supports the baggage container base (i.e. pallet loaders, roller equipped slave pallets on forklifts, dollies, and static racks all with the ability to secure the containers. In no event shall the baggage containers be handled with bare forklift tines.

1.1.3.3. PILLOWS AND BLANKETS: The contractor shall provide commercially cleaned blankets at the origination and turnaround stations. Pillows shall be replaced with adequate frequency to ensure they are in a clean and serviceable condition.

1.1.3.4. HOT TOWEL SERVICE: On flight segments over 4 hours, the contractor shall provide a moist, heated, cloth towel immediately prior to each hot meal and one hour before landing.

1.1.3.5. IN-FLIGHT ENTERTAINMENT: The contractor shall provide audio and video entertainment system to include complimentary headsets. A sufficient quantity of movies released within the last three years and audio will be made available to passengers throughout each flight segment.

1.1.4. MEAL SERVICE: Contractor shall provide meal and snack service that is equivalent to the dietary/protein standards, quantity, and quality provided to their commercial international economy passengers. When possible and requested by the Contracting Officer’s Representative (COR) the contractor shall provide sample meals/snacks.

1.1.4.1. MEAL SCHEDULE: The contractor shall furnish hot in-flight meals and snacks. The type of meal served should be appropriate for the local time of day being served.

1.1.4.2. MEAL SERVICE EXCEPTION: Required meal service shall be based on the scheduled duration (in hours and minutes) of non-stop mission segments specified below:

• SEGMENTS LESS THAN 2+00: No meal or snack required.

• SEGMENTS 2+00 to 4+00: One snack.

• SEGMENTS 4+01 to 6+00: One hot meal.

• SEGMENTS 6+01 to 9+00: One hot meal plus one snack.

• SEGMENTS OVER 9+01: Two hot meals

1.1.4.2.1. ELAPSED TIME BETWEEN SERVINGS: No more than six hours shall elapse between servings.

1.1.4.2.2. APPROVED CATERERS: Carriers shall only use airline caterers approved by the Army Public Health Command. A listing of approved caterers can be found at https://sph.health.mil/.

1.1.4.2.3. MEAL SERVICE DURING MISSION DELAYS: In the event of mission delays occurring at originating, enroute, or turnaround stations not in excess of four hours, the contractor may utilize the existing catering aboard the aircraft upon departure, or, in accordance with delay procedures, the passengers may be ground fed during the appropriate meal period. In the event of ground fed, Contractors shall make best efforts to use caterers approved by Army Public Health Command.

1.1.4.4. ENTRÉE CHOICES: Passengers shall be offered a minimum of two entrée choices for the breakfast, lunch and dinner meals as well as providing a special meal (i.e., vegetarian, kosher, gluten free, etc.) when one is requested, and the request is received from the Passenger Service Agent or government representative at least 48 hours prior to scheduled aircraft departure from an airport at which catering is available from a Government approved facility. Where the noon and evening meal are served on the same flight, a different entrée shall be offered for each meal. Beef products from Outside the Continental United States (OCONUS) caterers are prohibited.

1.1.4.5. BEVERAGE SERVICE: Beverages shall be available to passengers throughout each leg of each mission.

On fixed-buy channel missions, except for legs into Kuwait and Al Udeid, full alcoholic beverage service (beer, wine, and mixed drinks) shall be made available to passengers subject to contractors’ normal rules as to age, sobriety, charges, and schedule unless otherwise directed by the Contracting Officer (CO). Alcoholic beverages will not be provided on Contingency, Exercise, or SAAM (expansion) missions unless specified on the task order.

Charges may be made to passengers commensurate with commercial operations for alcoholic beverages.

1.1.4.6. FOOD AND WATER SOURCES: The contractor shall utilize the following guidelines and procedure for obtaining food and water from off base sources.

1.1.4.6.1. Off-base food and water provided to DoD personnel shall be from a trusted and secure vendor and transported on a secure vehicle to the aircraft. Off-base trusted and secure vendor sources can be found at:

http://phc.amedd.army.mil/topics/foodwater/ca/Pages/DoDApprovedFoodSources.aspx. On-base food and water retail sources can be used; however, on-base retail sources must have received an acceptable inspection in accordance with TB MED 530, Tri-Service Food Code, conducted by the installation medical authority.

1.1.5. PASSENGER CARE DURING DELAYS: The contractor shall coordinate all aspects of delays to ensure adequate passenger care is provided. Contractor representatives will brief passengers and provide updated briefings on an hourly basis until the aircraft departs or remains overnight. The contractor will brief all passengers on delay specifics, i.e., lodging, meals, transportation provided and 24 hour-contact information with specific times (coordinated with Air Terminal Operations Center (ATOC)) to either meet their transportation to return to the terminal or time to be present at the terminal for reprocessing. When a delay affects a location where contractor representation is not on site, the contractor is responsible to contact the ATOC (or equivalent) with the updated delay information. Passenger care reimbursement will be determined by the CO at the time of mission completion and/or after review of any mission delays.

1.1.5.1. CONTROLLABLE DELAYS: The contractor shall be required to provide the following passenger care to all checked-in passengers during all contractor controllable delays: hot meals (if the delay extends over a meal period), lodging and transportation to and from feeding point and lodging. The Contractor representative shall make announcements informing passengers of the contractor’s responsibility to provide reimbursement of penalty fees imposed on them by the commercial transportation service in which they have onward transportation, describe the process, and provide all materials necessary for passengers to obtain reimbursement.

1.1.5.1.1. OVERNIGHT DELAYS: Overnight delays will be considered by the onsite COR and 618 AOC (TACC) when the delay is more than four hours, or a passenger convenience delay is declared. Passenger convenience delays will be declared only by the CO. For the contractor controllable delays that extend beyond 24 hours, the contractor will provide commercial transportation when directed by the CO for mission essential passengers. When passenger care during delays requires overnight lodging, the contractor shall ensure each delayed, passenger is afforded the opportunity to have a separate room, except for those desiring to share a room.

The following times indicate the longest acceptable elapsed time the contractor has to deliver the last passenger to billeting after overnight lodging determinations have been declared and the onsite Government representative has provided a complete list of passengers to receive lodging, and passengers receive their baggage (If applicable):

Number of passengers on aircraft:

1 – 165 2.0 hours 166-375 2.5 hours Over 375 3.0 hours

1.1.5.1.2. LATE BAGGAGE ARRIVAL AND ONWARD TRAVEL CONNECTIONS — CONTRACTOR

NON-REIMBURSABLE: The Contractor shall reimburse any penalty fees for onward transportation in the event any contract mission is delayed, and the mission arrives at passenger’s manifested destination two hours or more http://phc.amedd.army.mil/topics/foodwater/ca/Pages/DoDApprovedFoodSources.aspx after scheduled arrival time, or when passengers receive their baggage after the contract delivery times for Distinguished Visitor/Emergency Leave (DV/EL) passengers (see paragraph 1.1.10.6.1. for instances involving DV/EL passengers). Passenger care shall be in accordance with paragraphs 1.1.5.1. Controllable Delays and

1.1.5.1.1. Overnight Delays above, if required. The Contractor representative shall make announcements informing passengers of the Contractor’s responsibility to provide reimbursement of penalty fees imposed on them by the commercial transportation service in which they have onward transportation, describe the process, and provide all materials necessary for passengers to obtain reimbursement.

1.1.5.2. UNCONTROLLABLE DELAYS: The contractor has no responsibility for care of passengers during uncontrollable delays except for specifically identified personnel. The terminal gateways at Baltimore-Washington and/or Seattle-Tacoma International Airports will identify specific individuals, i.e., students leaving initial training destined to their first duty assignment under Permanent Change of Station (PCS). The contractor shall provide care on a reimbursable basis as outlined in para. 1.1.5.1. Controllable Delays. Passengers with a Government Travel Card should arrange for their own care. However, if asked by the CO to care for the manifested passengers on a reimbursable basis, the carrier shall provide the same level of service outlined in para 1.1.5.1. Controllable Delays.

1.1.5.2.1. LATE ARRIVAL AND ONWARD TRAVEL CONNECTIONS—CONTRACTOR

REIMBURSABLE: In the event any contract mission is delayed at any point and the mission arrives at passenger’s manifested destination after scheduled arrival time, the CO may require the Contractor to care for passengers on a reimbursable basis who are unable to make onward travel connections. Care of passengers shall be limited to billeting and transportation to and from billeting arrangements in accordance with paragraph 1.1.5.1.

Controllable Delays.

1.1.6. PASSENGER CARE DURING DIVERSIONS: The contractor shall coordinate all aspects of delays caused by diversions.

1.1.6.1. PASSENGER CARE DURING CONTROLLABLE DIVERSIONS: The contractor shall provide passenger care IAW paragraph 1.1.5, during controllable diversions, for all passengers on the aircraft who were to be off-loaded at the over flown enroute station and for all passengers awaiting pick-up at the over flown station until they are delivered at the Contractor's expense to the manifested destination.

1.1.6.2. PASSENGER CARE DURING UNCONTROLLABLE DIVERSIONS: Where the diversion is Government caused, the Contractor shall provide passenger care on a reimbursable basis IAW paragraph 1.1.5, for all passengers on the aircraft who were to be off-loaded at the over flown enroute station until they are delivered to the manifested destination or until the Government provides transportation. The contractor shall coordinate transportation (i.e., air or ground) for delayed passengers with the CO as soon as possible. When the Contractor provided and CO approved mode of transportation is available but not used, responsibility for affected passengers’ transfers to the Government. The Government will provide care for passengers awaiting pick-up at the enroute station. In the event an uncontrollable diversion is not the fault of the Contractor or the Government, the Contractor shall provide passenger care IAW 1.1.5 on a reimbursable basis for all passengers on the aircraft, and the Government will provide passenger care for passengers awaiting pick-up at the enroute station.

1.1.7. OFF-LOADING PASSENGERS SHORT OF MANIFESTED DESTINATION: When passengers are off-loaded short of destination at the direction of the Government, the Contractor is not responsible for the care of or further transportation of such passengers.

1.1.8. NO-SHOW PASSENGERS: When passengers are permitted to deplane during ground time while transiting a station and fail to show for departure on time, the Contractor is not responsible for passenger care or further transportation. However, the Contractor shall take adequate measures to brief passengers on departure time and to attempt to locate missing passengers in the terminal area.

1.1.9. ACL REDUCTION: Should an aircraft load exceed the contracted ACL, the contractor shall determine the number of passengers, weight and or articles to be carried. Reduction in passenger ACL (bumping passengers) requires approval by the CO.

1.1.9.1 BUMPING PASSENGERS: In the event the ACL must be reduced, for either controllable or uncontrollable reasons, the contractor shall move space-required bumped passengers on the next available scheduled service flight if it can be accomplished within 72 hours. Otherwise, the Contractor shall move space-required passengers via other means, (i.e., commercial air travel). In addition, Space Available passengers already in transit from a previous station and have not reached their final manifested destination will be moved on the next scheduled service flight. The contractor is not responsible to move Space Available passengers that are not yet boarded. Care shall be provided in accordance with paragraph 1.1.5.1., Controllable Delays. If the bumping of passengers is due to a controllable reason, the passenger care shall be the responsibility of the Contractor; if due to an uncontrollable reason, the Contractor shall provide passenger care on a reimbursable basis.

1.1.10. BAGGAGE SERVICES: The Contractor shall provide baggage services in accordance with commercial standards and as supplemented below:

1.1.10.1. CHECKED BAGGAGE LIABILITY: Individual Contractor liability will be limited to the amounts specified in appropriate tariffs for international liability and in accordance with the Warsaw Convention, if applicable. Any claims over and above these dollar amounts will be filed by the passenger with the appropriate military branch (i.e., Army, Air Force, etc.).

1.1.10.1.1. ADJUDICATION OF LOST, DAMAGED, PILFERED, AND FOUND CHECKED BAGGAGE

OR DELIVERY CHARGES AND DAMAGE AND PILFERAGE CLAIMS: All claims for lost, damaged, pilfered, and found baggage shall be settled with Government passengers within 60-days of the contractor receiving the case file from the Baggage Resolution Center (BRC) at Scott AFB, IL. Contractor shall acknowledge receipt of case files and notify the BRC of final adjudication with the passenger. Contractor shall also provide the BRC with a list of required items needed from the passenger to expedite the final adjudication process for lost, damaged, and pilfered baggage.

1.1.10.1.2. DELIVERY CHARGES INCURRED AS A RESULT OF LOST OR DELAYED BAGGAGE: All delivery charges incurred as a result of lost or delayed baggage shall be paid by the Contractor with whom the claim is filed.

1.1.10.1.3. BAGGAGE SERVICES AT NON-AMC LOCATIONS: The baggage service requirements in para

1.1.10. BAGGAGE SERVICES also apply to non-AMC locations. In addition, if the Contractor is unable to identify the owner and an address for forwarding found or unclaimed baggage, the Contractor shall contact the BRC at (618) 229-4596 for assistance in determining the correct location to forward the baggage. The Contractor is responsible for safe storage of baggage pending disposition.

1.1.10.2. PETS: Pets (cats and dogs only) shall be carried on PE service in the pressurized baggage compartment of the aircraft in accordance with IATA, USDA, and Air Force Instruction (AFI) 24-605 Vol 2. The Contractor and the CO will mutually agree upon the number/weight of pets to be moved in the aircraft’s pressurized baggage compartments/in cabin according to aircraft type. Mutually agreed upon pet spaces/weights will not be exceeded.

Contractor shall not accept any pet for shipment when the weight of the pet and carrier exceeds 150 pounds. Pets placed in the pressured baggage compartment will be physically loaded and secured by Government personnel, as they would with regular baggage. Pets shall not be loaded prior to 30 minutes before departure when the ambient temperature is above 80 degrees Fahrenheit or below 45 degrees Fahrenheit. The Contractor shall make every effort to ensure the safe passage of pets and ensure pets are loaded last and properly secured prior to departure. When the departure is delayed, Government ground operations, i.e., ATOC will make recurring pets checks to ensure pets are healthy to travel, have water, etc. Contractor representatives and aircrew will collaborate with ATOC to ensure the pet wellness checks are accomplished until the time the aircrew are cleared to depart.

1.1.10.2.1. LIABILITY FOR PETS: If the Contractor is unable to move pre-booked pets because of a controllable delay or equipment malfunction, the Contractor shall assume liability for all billeting and subsistence for care of passengers and pets. In the event of an uncontrollable delay, the Contractor shall comply with PWS section 1.1.10.2 to protect the health and welfare of pets. If unable to comply with PWS section 1.1.10.2 in the event of an uncontrollable delay, the Contractor shall assume liability for all billeting and subsistence for care of pets on a reimbursable basis at the discretion of the CO.

1.1.10.2.2. IN-CABIN PET LIMITATIONS: For PE missions, the Government requires the capability to accommodate twenty in-cabin pets, excluding service animals. Such pets shall be in a USDA approved pet carrier able to be placed under the seat in front of the passenger. Under no circumstances will pets be allowed in first class service.

1.1.10.3. SERVICE ANIMALS: The Contractor shall transport animals trained to assist physically impaired passengers according to DoD, USDA, and IATA guidelines. Service animal handlers must comply with all requirements in DoDI 4515.13 Air Transportation Eligibility to travel with a service animal.

1.1.10.4. MILITARY WORKING DOGS: The Contractor shall transport military working dogs. The military working dogs shall be carried in accordance with DoD Instructions. A handler will accompany military working dogs. Military working dogs are always manifested as cargo and moved in the pressurized cargo compartment of the aircraft with the exception of mission critical requirements and with the concurrence of the Contractor. This should be approved on a case-by-case basis due to safety concerns. For channel missions (Patriot Express) military working dogs are not authorized in the cabin and will not interfere with reserved pet spaces.

1.1.10.5. NONCOMBATANT EVACUATION OPERATION (NEO) MISSIONS: For the purpose of noncombatant or other evacuation operations, the Contractor shall respond to the operation director’s requirement to transport dependent family members and their pets to a designated safe haven. Pets will take priority over personal baggage movement in the cargo areas and may be in large numbers commensurate to the number of passengers and families. To maximize the cargo area, any number of pets can be transported in the passenger cabin that are in approved containers.

1.1.10.6. BAGGAGE OFF-LOAD TIMES: The Contractor shall ensure that their ground handlers’ meet the baggage off-load times identified below at Gateway/Channel locations.

1.1.10.6.1. DISTINGUISHED VISITOR (DV) AND EMERGENCY LEAVE (EL) BAGGAGE: DV/EL

baggage shall be treated as priority baggage and made available for pick up not later than 20 minutes after aircraft block-in time. The Contractor’s onsite representative is responsible to coordinate with the Government load team or their subcontractor to ensure DV and EL baggage is clearly marked with DV/EL tags and loaded in the contractor’s required positions to facilitate compliance.

1.1.10.6.2. FIRST BAGGAGE PIECE (CONTAINERIZED): The first piece of containerized baggage shall be on the arrival carousel not later than 20 minutes after aircraft block, with the last piece arriving at:

Number of Passengers on Aircraft Time 1 – 165 1 hour after block in

166 – 375 1 hour 30 minutes after block in Over 375 2 hours after block in

1.1.10.6.3. FIRST BAGGAGE PIECE (FLOOR LOADED): The first piece of floor-loaded baggage shall be on the arrival carousel not later than 20 minutes after block time, with the last piece arriving at:

Number of Passengers on Aircraft Time 1 – 165 1 hour after block in

166 – 375 1 hour 45 minutes after block in Over 375 2 hours 15 minutes after block in

1.1.10.6.4. PET ARRIVAL TIMES: Pets shall be available for pickup not later than 20 minutes after aircraft block-in time.

1.1.10.6.5. REBOARDING BAGGAGE: After Customs clearance, contractor shall re-check and re-board checked baggage for in-transit passengers getting back on AMC missions.

1.2. MISSION DEVIATIONS.

1.2.1. TRIP CANCELLATION.

1.2.1.1. General: The CO may unilaterally cancel a mission or missions, provided notification is given to the Contractor. Any verbal notification will be confirmed in writing. For purposes of this section, all “day(s)” are calendar days, and a “day” means a continuous 24-hour period.

1.2.1.1.1. A cancellation charge will be paid on missions where a schedule has been accepted and is subsequently canceled with notification given within the time frames outlined in Appendix A of the Rates and Rules. The cancellation charge will be applied to the trip price for the live route segment only (ferry, stop charges, Euro control surcharge or any other additional charges will not be included). Cancellation charges will not apply to missions terminated or canceled due to situations beyond the control of the Contractor or the Government (including, but not limited to, weather situations or threat of hostilities).

1.2.1.1.2. Missions awarded less than 14 days prior to the operating date and subsequently canceled will be paid the cancellation charge identified in the Rates and Rules.

1.2.1.1.3. Missions awarded less than 5 days prior to the operating date and subsequently canceled will not be paid a percentage cancellation charge. The Contractor shall submit actual incurred mission costs for reimbursement consideration.

1.2.1.1.4. Contractor may elect to accept replacement missions in lieu of a cancellation charge.

1.2.2. NO COST CANCELLATIONS:

1.2.2.1. The Government will accrue one no-cost cancellation per quarter (beginning Oct, Jan, Apr, and Jul) from all Contractors (in the event of a teaming arrangement, each individual member of the team) who have operated 20 or more missions during the previous quarter (Oct will be based on missions from the previous contract). The no-cost cancellations may be applied to either fixed or expansion buys.

1.2.2.2. No-cost cancellations may be used by the Government in lieu of paying a cancellation charge for missions canceled with at least 7 days’ notice and can be used at any time during the Fiscal Year (FY). If a mission is canceled with less than 7 days’ notice, the application of a no-cost cancellation is subject to mutual agreement. No-cost cancellations will be cumulative with a max of four (4) per FY. The Government may use only one no cost cancellation per month. In the event of a 6-month extension, the Government accrues one no-cost cancellation.

1.2.2.3. No-cost cancellations will not be carried over from the current FY to the next FY.

1.2.3. DIVERTED AND REROUTED FLIGHTS:

1.2.3.1. DIVERSIONS: The Government or the Contractor have the right to divert any trip due to the threat of, or actual hostilities, weather, medical emergency, or natural disaster. The Contractor shall be paid in accordance with the Uniform Rates and Rules (URR) for Government directed diversions and reasonable Contractor diversions agreed to by the CO.

1.2.3.2. REROUTE: The Government retains the right to reroute trips, subject to mutual agreement of the parties.

Contractor shall be paid at the URR for the rerouted trip using Great Circle Statute Miles (GCSM) from airport to airport, for mileage computation.

1.2.3.3. DIVERTED OR REROUTED AIRLIFT: For the diverted or rerouted airlift contemplated by paragraphs above, when requirements generate and if the Contractor is directed by the CO or his duly authorized representative, the Contractor shall, in all such instances, furnish the required services in accordance with all the terms and conditions of this contract. On previously scheduled trips where diversion and reroute takes the form of adding or deleting points of airlift, the Contractor shall immediately alter his flight plans and perform the diverted or rerouted trips in accordance with the instructions of the CO. The Contractor shall comply with all directions, including those given orally, of the CO concerning diverted or rerouted airlift and in the case of oral directions these will be confirmed in writing by the CO within three calendar days. In the event of Contractor-initiated diversions, the 618 AOC (TACC) Global Operations Center (618) 229-0321 and Aerial Port Control Center (APCC) (618) 229-0350 shall be notified within one hour.

1.2.4. DEFICIT TRAFFIC: The Contractor shall depart each station with the guaranteed ACL. In the event the Contractor cannot transport the full ACL due to Contractor controllable reasons the deficit will be charged from the station where the deficit is incurred through to the first Government scheduled traffic stop where the deficit is corrected, and the Government may utilize the space. The Contractor shall be paid at the URR for that portion of the trip, if any, over which he transported said traffic, less a seat mile or ton mile reduction caused by the deficit. The Contractor shall not bill for the dollar value of the deficit traffic, and the Government's guarantee with respect to that mission shall be reduced accordingly. Deficit traffic moved by a Contractor on any subsequent flight will be considered as newly generated traffic.

Below is an example of a deficit traffic calculation. The rates are approximations, not the current negotiated uniform rate. Actual deficit reduction will be based on actual uniform rates for the appropriate period of performance.

ROUTE: KNKT-(PANC)-(RJTY)-RODN-(RJTY)-(PANC)-KNKT

MILES: 16,020

RATE: $.14 (round-trip passenger rate per seat mile) ACL: 190 seats Situation: Two seats were unavailable for use from Kadena AB (RODN) to Cherry Point MCAS (KNKT). The two-seat deficit is calculated as follows:

8010 miles (RODN-(RJTY)-(PANC)-KNKT); multiplied by $.14 per seat mile (RATE); multiplied by two seats (number of seats not available for AMC use) = $2,242.80 Total Deficit.

1.2.5. INCREMENTAL PASSENGER RATE: When requirements exceed the Maximum Standard Payloads as set forth in Appendix A of the Rates and Rules, the Government will pay the incremental passenger movement rate identified in Appendix A of the Rates and Rules for Contingency, Exercise, or SAAM requirements only. Ferry on SAAMs or Exercises will not be paid for any additional seats purchased at the incremental passenger movement rate. Incremental passenger will not be applied if a charter rate is offered.

1.3. CARGO SERVICE: The commercial Contractor representative/loadmaster retains ultimate responsibility for safe cargo loading operations, and ensuring cargo is loaded and secured IAW Federal Aviation Regulations (FARs) and/or the PWS. Cargo and baggage may include hazardous material Classes 1 through 9 as defined in the IATA Dangerous Goods Regulation.

1.3.1. PACKAGING AND MARKING OF CARGO: The Government or vendor will properly pack cargo offered for air movement to prevent damage of cargo, person, or property during the flight. Shipments of material identified by the DOT as regulated must be packaged, marked, and labeled in accordance with applicable FAA, IATA, and DOT regulations. If a shipment needs to be disassembled by the Contractor, the Contractor shall completely reassemble the shipment in its original configuration before delivery.

1.3.2. UNAUTHORIZED RESTRICTIONS: Prior to positioning the aircraft for flight, all unauthorized restrictions to cubic capacity shall be removed from the cargo compartment. If applicable, cargo door sill guards must be deployed when on-loading or off-loading cargo.

1.3.3. CARGO MISSIONS ON-LOADING: Not less than ten hours prior to aircraft departure, the Government will provide information on all types of cargo (i.e.: Palletized cargo, Outsized cargo, Oversized cargo, Rolling stock and Hazardous). All cargo loads will include the weight of the cargo and pallet combined when applicable. Eight hours prior to scheduled departure, the Contractor’s representative or pilot in command shall provide the movement officer or representative the planned load breakdown (aircraft capability) for each trip. The Contractor shall use the local station load planning form or Contractor’s form, which shall include the following data: trip number and date;

type aircraft; palletized and non-palletized cargo; ACL in pounds this segment; ACL in pounds critical segment;

cube allowable in main compartment and belly compartments and compartment breakdown, including weight in pounds and cubic feet to assure a weight balance center of gravity within aircraft limitation. The Contractor shall sign the local station compartment breakdown indicating approval of load breakdown.

1.3.3.1. SPECIAL CARGO LOADS: For special cargo loads requiring 48-hour pre-coordination from the air terminal, the Contractor representative shall provide the movement officer or representative with adjusted available pallet positions when additional tie-down reduces aircraft floor space (i.e. pallet positions) 24 hours prior to scheduled aircraft departure (to include additional tie-down/shoring requirements). The movement officer or representative will advise the Contractor of all types of cargo to be shipped not less than ten hours prior to departure and the Contractor shall provide the load sequence to the movement officer or representative not less than eight hours prior to departure.

1.3.4. SAAM/CONTINGENCY CARGO MISSIONS ON-LOADING: Not less than 72 hours prior to aircraft departure, the Government will provide information on all types of cargo (i.e. Palletized cargo, Outsized cargo, Oversized cargo, Rolling stock and Hazardous). All cargo loads will include the weight of the cargo and pallet combined when applicable. 48 hours prior to scheduled departure, the Contractor’s representative or pilot in command shall provide the unit POC the planned load breakdown/aircraft capability (to include contour requirements) for each trip.

1.3.5. WEIGHT AND BALANCE: The Contractor shall be responsible for weight and balance of the cargo loading and shall make a visual check of cargo load and, if required, indicate approval of loading by signing the station compartment breakdown.

1.3.6. AIRCRAFT LOADING: The Government will be responsible for the accuracy of the weights entered on the form by the loading supervisor. The Government will load the aircraft according to the Contractor provided planned load breakdown.

1.3.7. DOOR TO DOOR SERVICES: Contractors are to provide full plane load door to door, port to door or door to port services that may include trucking, storage, packing, palletization, or additional services as described.

Door to Door Services (Section VII of Attachment 4, Commitment, Entitlement and Ordering Procedures), if applicable, will be specified at the task order level.

1.3.8. BLUE BARK: Cargo accompanied by a BLUE BARK passenger at the commercial facility normally is accepted from the Government at planeside and delivered to the Government at planeside, unless directed by special contract provisions requiring pickup and delivery at a particular location.

1.3.9. FUEL ON-LOAD: The Contractor shall compute estimated fuel on-load when the government provides the information on cargo available for movement, reference paragraph 1.3.3. The contractor shall request an actual fuel on-load as soon as practicable after the planned load breakdown is provided to the government for each mission.

1.3.10. MECHANIZED LOADING: Aircraft shall be equipped with mechanized roller systems and rail systems that are fully compatible with 463L configured pallets and equipment.

1.3.10.1. ADDITIONAL TIE DOWN EQUIPMENT: When additional tie down equipment is necessary to secure the loaded pallet to the aircraft, and prior coordination is made, the Contractor shall furnish it. The Contractor shall provide sufficient quantities of tie down equipment for separate tie down of heavy items such as engines or other types of cargo that must be secured separately.

1.3.11. HAND LOADING: When aircraft requires hand loading, the Contractor shall ensure the aircraft is loaded in accordance with FAA requirements. Aircraft may be solid loaded provided it complies with FAR 25.857(e).

Under solid loading, a fire aisle is not required.

1.3.12. CONTRACTOR REPRESENTATIVE: A Contractor representative shall be available, in person or via telephone, at all originating, enroute, turnaround and terminating points. At the originating station of a cargo mission, Contractor personnel shall be available four hours prior to scheduled departure time for narrow body aircraft and six hours prior to scheduled departure time for wide body aircraft. At all enroute, turnaround and terminating points, a Contractor representative shall be available at least three hours in advance of all scheduled trip departures or actual arrivals, whichever is earlier. This representative shall be responsible for providing necessary information and coordinating with Government personnel and shall have the authority to react to and effect necessary changes. The Contractor representative will operate all electrically powered mechanized systems and controls on the aircraft.

1.3.13. CARGO DELAYED ENROUTE: If it is necessary to off-load cargo at any enroute facility other than at the direction of…