NIGP 96117: Interpreter Services - Electronically Assisted - Foreign Language, Hearing Impaired, etc., (see Item 46 for Interpreter Services - Not Electronically Assisted)

NIGP 96117 Interpreter Services - Electronically Assisted - Foreign Language, Hearing Impaired, Etc. is an Item code encompassing on-demand and pre-scheduled interpretation delivered by phone, video, or real-time captioning—services state and local governments are actively procuring to meet statutory accessibility obligations and serve limited-English-proficient and deaf or hard-of-hearing populations across health care, education, courts, and general administration. Recent solicitations show state and local buyers contracting for telephonic interpretation centers available 24/7 across 60+ languages, sign language interpreters (ASL) for school districts serving deaf students, video remote interpreting for health systems, court interpreting for Spanish-language proceedings, and closed captioning for municipal broadcasts. Issuing bodies span state health authorities and human services agencies, county courts and health systems, independent school districts, health plans, and municipal governments. Repeat buyers include school districts in Texas (Katy ISD, Schertz-Cibolo-Universal City ISD), Marion County Oregon (both general and health-care-specific RFPs), and state-level procurement through cooperative vehicles such as the Oregon Department of Human Services and Oregon Health Authority joint RFA for telephonic interpretation.

Geographic activity clusters in Texas, Oregon, and Florida, with activity also in California and Colorado. Representative recent opportunities include the Oregon Department of Human Services and Oregon Health Authority RFA S-10000-00017152 for statewide 24/7 telephonic interpretation across 60 most-frequently-used languages plus languages of lesser diffusion, applications due September 28, 2026; Hillsborough County Public Schools (Tampa, Florida) RFP 26041-DST for sign language interpreting across 235 schools with EIPA level 3.5 or equivalent RID certification required, proposals due April 15, 2026, estimated annual budget $950,000; Marion County, Oregon RFP for interpreter and translation services supporting limited-English-proficient and deaf or hard-of-hearing populations, proposals due November 12, 2026; CareOregon RFP 2026-05 for health care interpreter services across in-person, telephonic, and video modalities in Oregon and Washington, proposals due August 11, 2026; and San Mateo Medical Center RFP 66000-2425-195 for language services including video and phone interpretation in multiple languages with 24/7 U.S.-based staffing, contract term five years, estimated budget $2,230,000. Mandatory domestic-performance constraints appear in some health-plan and state solicitations (no offshore subcontractors). Certification and credentialing requirements—RID, BEI, EIPA, Oregon Certified or Qualified Healthcare Interpreter, or state court certification—are standard across educational and health-care contracts. Most school district and health system contracts run one to five years with optional renewal periods.