Request for Information for Health Care Interpreter Portal Development and Integration

The Oregon Health Authority (OHA) has issued a Request for Information (RFI) under OregonBuys #S-44300-00013081 for the development and integration of a Health Care Interpreter Portal. The procurement seeks to create an online scheduling system for health care interpreters, specifically supporting Oregon Health Plan Medicaid patients with Limited English Proficiency. The primary deliverables include a comprehensive portal that enables health care providers and Coordinated Care Organizations to directly schedule Certified or Qualified health care interpreters. The system must integrate with existing platforms such as the Medicaid Management Information System (MMIS) and the Oregon Central Registry of Certified and Qualified Health Care Interpreters. Key objectives include creating a user-friendly interface for scheduling, managing interpreter availability, processing claims for interpreter services, and providing robust reporting and analytics capabilities. The RFI requires vendors to provide detailed information on system capabilities, technical integration strategies, implementation approaches, and potential development costs. Responses are due by April 15, 2025, at 4:00 PM, with the understanding that this RFI is informational and may potentially lead to a future Request for Proposal.

The RFI does not explicitly outline specific set-aside designations or restrictions on responding organizations. The procurement stems from Senate Bill 1578, which mandates the development of an interpreter scheduling and claims processing system. While no specific budget range is mentioned in the provided documentation, the complex requirements suggest a potentially significant investment in technological infrastructure and system development. The portal must prioritize security and compliance, particularly given the sensitive nature of healthcare and language services. No incumbent vendors are identified in the current documentation, and the system is intended to be a new development that will integrate with existing state technological platforms. The proposed solution will need to demonstrate comprehensive capabilities in scheduling, claims processing, user management, and interoperability with existing state healthcare information systems. Vendors responding to this RFI should be prepared to provide extensive technical details, implementation strategies, and potential cost structures for developing and maintaining the Health Care Interpreter Portal.