Language Services and Interpretation

San Mateo Medical Center (SMMC), a public hospital and clinic system serving San Mateo County, is seeking proposals for Language Services and Interpretation through Request for Proposals (RFP) No. 66000-2425-195. The procurement aims to secure comprehensive language interpretation services, including video and phone interpretation in multiple languages such as Spanish, Chinese, Tagalog, Russian, and American Sign Language. Proposers must provide 24/7 support with services exclusively delivered by US-based interpreters, demonstrating functional interoperability with EPIC and Okta systems. The evaluation will be conducted by a selection committee using a points-based method, with 75% of scoring focused on method, approach, experience, and organizational capacity, and 25% on pricing. The proposal is due on April 9, 2025, at 1:00 pm, with a contract term of five years. Technical requirements include providing high-quality interpretation services with secure two-way connections, ability to join video/web conference platforms, and compliance with specific technical and security standards.

The contract opportunity appears open to qualified interpreting service providers legally authorized to do business in California and registered with the System for Award Management. While no specific set-aside designations are explicitly mentioned, the County reserves the right to award the contract to one or more contractors and may use the resulting agreement as a cooperative procurement for other organizations. Contractors must comply with various county requirements, including the Living Wage Ordinance, HIPAA regulations, and Section 504 of the Rehabilitation Act of 1973. Additional compliance requirements include maintaining specific insurance coverage, adhering to corporate compliance standards, and undergoing fingerprinting certification for personnel with potential child contact. The estimated budget for this contract is $2,230,000, with potential for cooperative use by other governmental entities. Successful proposers must demonstrate robust capabilities in language interpretation, technological integration, and comprehensive compliance with local and federal regulations.