RFI for Services

The State of Colorado Governor's Office of Information Technology issued Request for Information (RFI) 2017-26 on March 6, 2017, seeking technical discovery and vendor expertise for integrating CA Service Desk Manager and Dell One Identity Manager systems across Denver County and Denver City jurisdictions. The RFI solicits cost estimates and implementation strategies for creating an integration interface between CA Service Desk Manager/Customer Service Portal and Dell One Identity Manager to enable shared access control information for approximately 1,075 users. Key project objectives include gathering comprehensive business requirements, creating SDM Web Services clients, developing new CSP templates for provisioning and de-provisioning services, defining data elements for transfer, establishing interface standards, and conducting thorough testing and validation. Required deliverables encompass detailed cost estimates with implementation timelines, resource expertise requirements, support offerings, and knowledge transfer documentation to State staff. Vendors must provide certified staff in relevant areas and maintain flexibility for onsite work as needed. Clarification questions were due March 2, 2017 at 12:00 PM MST, with final RFI responses required by March 22, 2017 at 2:30 PM MST. The State emphasizes use of industry best practices and out-of-the-box functionality to minimize customization, and vendors may address only sections relevant to their business interests without answering all questions.

This RFI contains no set-aside designations or organizational restrictions, as it is issued for planning and information gathering purposes only with no formal solicitation, awards, or contractual obligations resulting from responses. The State of Colorado OIT currently maintains incumbent contracts with both CA Technologies and Dell for support and maintenance services, with no third-party incumbent contractor identified for this specific integration initiative. The existing infrastructure consists of on-premise CA Technology components including Service Desk Manager 14.1, Service Catalog 14.1, Asset Management 14.1, and Process Automation 4.1, alongside Dell One Identity Management 6.1, with current integration limited to account provisioning and de-provisioning functions. The State intends to issue a single RFP/engagement for all work efforts rather than separate procurements and reserves the right to use RFI results to develop a future competitive solicitation or pursue procurement through existing state contracts, GSA contracts, or piggyback arrangements with other public agencies. Funding for this project has not yet been secured at the time of RFI issuance, and all RFI responses become State property and will be held confidential. No specific award value or budget range is provided in this RFI.