Veterans Intake, Conversion, and Communication Services
Ended Master IDIQ Awarded
- Federal agency
-
VBA Headquarters
+ 1 more agency
- Awardees
- 6
- Task orders
- 30
- Obligated
- $1,879,940,339
Vehicle facts
- Opportunity
-
- Veterans Intake, Conversion and Communication Services (VICCS) Multiple Award Indefinite Delivery - Indefinite Quantity (IDIQ) Contract. Pre-Solicitation · 36C10E19R0003 · Posted Jul 11, 2019
- Agencies
-
- VBA Headquarters Veterans Benefits Administration, Department of Veterans Affairs
- North Atlantic District Veterans Benefits Administration, Department of Veterans Affairs
- Combined task order value
-
- $1,879,942,963 Current, with exercised options
- $2,365,519,165 Potential, with all options
- Last date to order 100% complete
- Shared ceiling
- $900,000,000.00 Less than its task orders have obligated
IDV award and task order details come from SAM.gov/FPDS.
About this vehicle
The Department of Veterans Affairs, Veterans Benefits Administration awarded a Master IDIQ on September 9, 2019 for Veterans Intake, Conversion, and Communications Services (VICCS), but ordering closed on September 8, 2024 and the vehicle is no longer active. The solicitation contemplated three to six awards; exactly seven prime contractors received task orders under a shared $900 million ceiling, though awarded task orders carried a combined potential value of $2.37 billion, substantially exceeding the vehicle ceiling.
Task orders fund centralized mail intake, conversion, outbound services, records tracking, and rules-based processing across VBA's Office of Business and Process Integration. Awarded work spans file conversion services, mail automation and management, benefits platform transformation, pension and presumptive claims processing, FOIA/PA handling, and enterprise risk management. Firm fixed price orders carried typical ceilings ranging from $34 thousand to $554 million, with performance periods extending to 2032 on the largest engagements.
Competition concentrated heavily among three primes: International Business Machines Corporation holds eight orders with $948.5 million combined potential value; General Dynamics Information Technology, Inc. holds 11 orders with $817.5 million; and Govcio, LLC holds four orders with $564.4 million. Together these three control roughly 73 percent of combined potential value. Deloitte Consulting LLP and Accenture Federal Services LLC split the remainder across five orders. All 30 task orders were unrestricted competitions with no set-aside designations.
All orders funded a single customer: the Department of Veterans Affairs obligated $1.67 billion (71 percent of combined potential value) as of the last task order in August 2024. Ordering momentum declined sharply in the vehicle's final year, with only three task orders awarded in 2024 compared to seven in 2023 and six in 2022. The largest single order was a Benefits Transformation Platform delivery order to an awardee with a $554.6 million ceiling and $489.2 million obligated as of April 2023. File conversion services dominated the task-order mix across multiple awardees, with conversions representing roughly one-third of all orders by title.
Description
The Department of Veterans Affairs, Veterans Benefits Administration, Office of Administration and Facilities, Acquisition Division has awarded a Master IDIQ for all services required under the Veterans Intake, Conversion, and Communications Services (VICCS) program, for the VBA Office of Business and Process Integration (OBPI). Services include: Centralized Source Material Tracking Services; Intake and Conversion Services; Inbound Mail Management Support Services; Rules-Based Processing Services; and Centralized Outbound Services.
IDV awards
Latest task orders
Show 15 more
Latest 25 of 30 listed here. See the rest on GovTribe.
Top awardees by obligations
| Rank | Awardee | Obligated | Share |
|---|---|---|---|
| 1 | International Business Machines Corporation | $728,801,101 | 39% |
| 2 | General Dynamics Information Technology, Inc. | $728,718,084 | 39% |
| 3 | Govcio, LLC | $367,777,547 | 20% |
| 4 | Deloitte Consulting LLP | $53,640,304 | 3% |
| 5 | General Dynamics Information Technology Inc. | $943,303 | <1% |
| 6 | Accenture Federal Services LLC | $30,000 | <1% |
| 7 | Leidos, Inc. | $30,000 | <1% |
"Minimum guarantee only" marks awardees whose obligations here are just the minimum order their contract guarantees.
Top funding agencies by obligations
| Rank | Funding agency | Obligated | Share |
|---|---|---|---|
| 1 | Department of Veterans Affairs | $1,879,940,339 | 100% |
Obligations by fiscal year
| Fiscal year | Obligated |
|---|---|
| FY2026 | $319,105,801 |
| FY2025 | $273,464,406 |
| FY2024 | $358,864,990 |
| FY2023 | $468,967,205 |
| FY2022 | $153,918,410 |
| FY2021 | $110,840,691 |
| FY2020 | $73,062,352 |
| FY2019 | $8,255,654 |
Quick answers
What is the Veterans Intake, Conversion, and Communication Services contract vehicle?
Veterans Intake, Conversion, and Communication Services is an indefinite delivery, indefinite quantity (IDIQ) contract vehicle run by VBA Headquarters (Veterans Benefits Administration) and North Atlantic District (Veterans Benefits Administration), awarded on September 9, 2019.
Which companies hold Veterans Intake, Conversion, and Communication Services?
6 companies hold Veterans Intake, Conversion, and Communication Services's IDV awards, one each. The latest went to Accenture Federal Services LLC on September 9, 2019. The awardees whose task orders obligated the most are International Business Machines Corporation, General Dynamics Information Technology, Inc. and Govcio, LLC.
How much has been spent through Veterans Intake, Conversion, and Communication Services?
30 task orders have been placed under Veterans Intake, Conversion, and Communication Services, obligating $1,879,940,339. Their combined current value, with exercised options, is $1,879,942,963.
What is the shared ceiling of Veterans Intake, Conversion, and Communication Services?
The shared ceiling listed for Veterans Intake, Conversion, and Communication Services, $900,000,000, is less than its task orders have obligated.
Which agencies use Veterans Intake, Conversion, and Communication Services the most?
The departments whose task orders under Veterans Intake, Conversion, and Communication Services obligated the most are Department of Veterans Affairs ($1,879,940,339).
How much was obligated through Veterans Intake, Conversion, and Communication Services in fiscal year 2025?
Task orders under Veterans Intake, Conversion, and Communication Services obligated $273,464,406 in fiscal year 2025.
On GovTribe
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