Veterans Intake, Conversion, and Communication Services

Award Date 9/9/2019
Last Date To Order 9/8/2024
Shared Ceiling $900M
Federal Agency
VBA Headquarters
Contract Type
Master IDIQ
Predecessor
Not listed
Successors

The Veterans Intake, Conversion, and Communication Services (VICCS) Indefinite Delivery/Indefinite Quantity (IDIQ) contract is a multiple-award contract vehicle established by the Department of Veterans Affairs (VA) to provide comprehensive information technology and business process services. The contract supports the Veterans Benefits Administration's (VBA) Office of Business and Process Integration (OBPI) through a range of services including centralized source material tracking, intake and conversion services, inbound mail management, rules-based processing, and centralized outbound communication services. The master IDIQ, awarded in September 2019, has a total shared ceiling of $900 million and is designed to support the VA's digital transformation and modernization efforts across multiple service areas.

The task orders under this IDIQ consistently demonstrate high-value, multi-year contracts focused on file conversion, mail management, benefits processing, and communication services. Prime contractors including General Dynamics Information Technology (GDIT), International Business Machines Corporation (IBM), Deloitte Consulting, and Govcio have been awarded significant task orders ranging from $30,000 minimum guarantee contracts to multi-year awards exceeding $350 million. Typical contract values range from approximately $5 million to $350 million, with performance periods extending three to five years. The contracts are consistently firm fixed-price and are not set aside for specific small business categories, indicating full and open competition. Performance locations are primarily in Washington, D.C., Maryland, and Virginia, reflecting the VA's administrative centers. Subcontractors often include smaller IT services, consulting, and staffing firms that provide specialized support to the prime contractors.

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