Multiple award IDIQ for the veterans intake, conversion, and communications services program (VICCS).
Ended Awarded Last action
- Contract number
- 36C10E19D0018
- Awardee
-
International Business Machines Corporation UEI VV9KH3L99VE3 Part of International Business Machines Corporation
- Awarding agency
-
VBA Headquarters
Veterans Benefits Administration, Department of Veterans Affairs
- Task orders
- 8 $728,801,101 obligated
Award facts
- Opportunity
-
- Veterans Intake, Conversion and Communication Services (VICCS) Multiple Award Indefinite Delivery - Indefinite Quantity (IDIQ) Contract. Pre-Solicitation · 36C10E19R0003 · Posted Jul 11, 2019
- Veterans Intake, Conversion, and Communications Services Award Notice · Posted Sep 10, 2019
- Combined order value
-
- $728,803,725 Current, with exercised options
- $891,455,572 Potential, with all options
- Last date to order 100% complete
- IDV ceiling 81% used
- $900,000,000.00
- Award type
- Multiple award
- Who can order
- Only the awarding agency
- Contracting staff
- Funding agency
- Department of Veterans Affairs
- NAICS code
- 518210 Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
- PSC
- R499 Support- Professional: Other
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 6 offers Negotiated Proposal / Quote
- Pricing
- Firm Fixed Price
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
About this IDV
This is a multiple-award indefinite delivery/indefinite quantity (IDIQ) contract awarded by the Department of Veterans Affairs (VA) to International Business Machines Corporation (IBM) for the Veterans Intake, Conversion, and Communication Services (VICCS) program. The VICCS IDIQ has a ceiling value of $900,000,000 and a period of performance through March 8, 2025.
The contract aims to provide a broad range of services to the VA's Veterans Benefits Administration, including centralized source material tracking, intake and conversion of veterans' applications, inbound mail management, rules-based processing, and centralized outbound communication services. Task orders issued under the IDIQ have included a $457.4 million firm fixed price delivery order for a "Benefits Transformation Platform", a $134.9 million task order for a "Pension Optimization Initiative", and other orders for FOIA/PA processing, mail automation, and transition-out services. IBM has leveraged its expertise in enterprise software, data analytics, and IT services to secure these task orders, while partnering with small businesses as subcontractors. The VICCS IDIQ was competitively awarded on a full and open basis without any set-asides, allowing the VA to access IBM's capabilities to modernize and streamline its benefits administration for veterans.
Task orders
Transactions
| Action | Obligated | Date |
|---|---|---|
| Exercise an Option | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Exercise an Option | $0 | |
| Exercise an Option | $0 | |
| Exercise an Option | $0 | |
| Exercise an Option | $0 | |
| Original award | $0 |
Subawards
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Quick answers
Who was awarded contract 36C10E19D0018?
36C10E19D0018 was awarded to International Business Machines Corporation by VBA Headquarters (Veterans Benefits Administration) on September 9, 2019.
How much is contract 36C10E19D0018 worth?
Orders under 36C10E19D0018 have obligated $728,801,101. Their combined current value, with exercised options, is $728,803,725. Their combined potential value, with all options, is $891,455,572. 36C10E19D0018's own ceiling is $900,000,000.
How many orders have been placed under contract 36C10E19D0018?
8 orders have been placed under 36C10E19D0018, the latest on April 15, 2023.
Which agency awarded contract 36C10E19D0018?
VBA Headquarters (Veterans Benefits Administration) awarded 36C10E19D0018, with funding from Department of Veterans Affairs.
Who can order from contract 36C10E19D0018?
36C10E19D0018 is a multiple award indefinite delivery contract. Only the awarding agency can place orders on it.
Is contract 36C10E19D0018 part of a contract vehicle?
Yes. 36C10E19D0018 is part of Veterans Intake, Conversion, and Communication Services.
Was contract 36C10E19D0018 competed?
The extent of competition for 36C10E19D0018 was full and open competition. The government received 6 offers.
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