This is a multiple-award indefinite delivery/indefinite quantity (IDIQ) contract awarded by the Department of Veterans Affairs (VA) to International Business Machines Corporation (IBM) for the Veterans Intake, Conversion, and Communication Services (VICCS) program. The VICCS IDIQ has a ceiling value of $900,000,000 and a period of performance through March 8, 2025.
The contract aims to provide a broad range of services to the VA's Veterans Benefits Administration, including centralized source material tracking, intake and conversion of veterans' applications, inbound mail management, rules-based processing, and centralized outbound communication services. Task orders issued under the IDIQ have included a $457.4 million firm fixed price delivery order for a "Benefits Transformation Platform", a $134.9 million task order for a "Pension Optimization Initiative", and other orders for FOIA/PA processing, mail automation, and transition-out services. IBM has leveraged its expertise in enterprise software, data analytics, and IT services to secure these task orders, while partnering with small businesses as subcontractors. The VICCS IDIQ was competitively awarded on a full and open basis without any set-asides, allowing the VA to access IBM's capabilities to modernize and streamline its benefits administration for veterans.
Generated 8/29/24, 9:11 AM