International Business Machines Corporation (IBM) was awarded a $109.8 million firm fixed price delivery order against the Department of Veterans Affairs' (VA) Veterans Intake, Conversion, and Communication Services indefinite-delivery/indefinite-quantity (IDIQ) contract. The logical follow-on task order is for additional presumptive intake, conversion, and communication services to support VA programs. Performance will take place in Westlake, Maryland through September 2024. Major subcontractors include National Consolidator Services, LLC, Aptive Resources LLC, EC America, Inc., Eclaro International Inc., and Creative Global Consulting LLC, among others. The award draws upon the IDIQ's scope of providing intake and correspondence services to help process veterans' benefits claims, consistent with the VA's mission to support those who have served. No set aside designation was specified.
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