This multiple award indefinite delivery contract is for the Department of Veterans Affairs' Veterans Intake, Conversion, and Communication Services (VICCS) program, which provides centralized intake, conversion, and outbound communication services to facilitate veterans' access to VA benefits and healthcare information. The $900 million IDIQ contract was awarded to Accenture Federal Services LLC, a global professional services firm, and potentially 2-5 other contractors.
The VICCS program requires services such as centralized source material tracking, intake and conversion, inbound mail management, rules-based processing, and outbound communications. The initial delivery order awarded to Accenture was a $30,000 firm fixed price task for minimum guarantee work under the IDIQ. There were no set-aside requirements, and performance will take place in Arlington, VA through September 2020. This contract supports the VA's mission to provide seamless access to benefits and care for veterans.
Generated 8/29/24, 9:10 AM