Federal Supply Schedule GS35F295DA

Active Awarded Last action

Contract number
GS35F295DA
Awardee
Awarding agency
Task orders
34

Award facts

Opportunity
Last date to order 70% complete
IDV ceiling
$177,832,919.00
Award type
Multiple award
Who can order
All agencies
Set-aside
No set-aside
Competition
Full and Open Competition Negotiated Proposal / Quote
Pricing
Firm Fixed Price

Award details come from SAM.gov/FPDS.

About this IDV

Written by GovTribe AI ·

GSA issued a Federal Supply Schedule contract to Systems Integration, Inc. on May 3, 2016, for information technology services and contact center solutions under a Multiple Award Schedule vehicle, with a ceiling value of $177.8 million and completion date of May 2, 2031.

The contractor holds a minority-owned, small disadvantaged business designation and offers 222 active labor categories spanning entry-level customer service representatives at $39.30 per hour through senior network engineers at $277.91 per hour, with education requirements ranging from high school through bachelor's degrees and an annual escalation of 1.9 percent. Services include software maintenance, professional IT services, cloud-hosted telephony, interactive voice response, automatic call distribution, workforce management, reporting and analytics, and ancillary supplies with net 15 or 30 day payment terms and 0.5 percent prompt-pay discount.

Recent ordering activity reflects substantial multi-agency demand. A $20.5 million labor-hours delivery order from GSA Federal Acquisition Service for contact center support operations in Kansas City, Missouri extends through January 3, 2031. The Transportation Security Administration issued a $6.9 million firm fixed-price order for National Transportation Vetting Center call center support spanning Colorado Springs, Colorado and Annapolis Junction, Maryland through November 3, 2027, which generated $2.1 million in government-invoiced labor in fiscal year 2024 across 38,437 contractor hours at an average hourly rate of $55.63. The Department of Health and Human Services awarded $201,010.06 for NICE CXOne licensing and support for the National Breastfeeding Helpline at Clarksburg, Maryland through September 29, 2028. The Equal Employment Opportunity Commission issued a $213,432.59 bridge order for cloud-hosted contact center support at Hyattsville, Maryland through November 24, 2026. Additional orders include $493,876.89 to Export-Import Bank for Contact Center as a Service support in Washington, D.C. through December 31, 2026, and a $1.9 million renewal from U.S. Patent and Trademark Office for Interactive Intelligence software through January 31, 2026.

Task orders

Task order Ordering agency Obligated Awarded
BPA-call for national contact center (NCC) support services for the office of job corp (OJC) 1605TA26F00032 Office of the Assistant Secretary for Administration and Management $372,674
Call order against BPA 1605TA-26-a-0001 for contact center services 1605TA26F00040 Office of the Assistant Secretary for Administration and Management $200,000
BPA-call for national contact center (NCC) support services for the employment and training administration (ETA) 1605TA26F00029 Office of the Assistant Secretary for Administration and Management $700,000
BPA-call for national contact center (NCC) support services for the the veterans employment and training services (vets) 1605TA26F00034 Office of the Assistant Secretary for Administration and Management $555,638
BPA-call for national contact center (NCC) support services for the the occupation safety and health administration… 1605TA26F00037 Office of the Assistant Secretary for Administration and Management $1,236,445
BPA-call for national contact center (NCC) support services for the office of public affairs (OPA) 1605TA26F00021 Office of the Assistant Secretary for Administration and Management $1,981,289
Technology support for a national contact center cloud hosted telephony (ccaas) solicitation no. 45310026Q0082… 45310026F0155 Equal Employment Opportunity Commission $796,258
Telephony solution for national breastfeeding helpline - nice cxone licensing agreement and support. 7571MN26F80079 Assistant Secretary for Financial Resources $132,196
Six-month bridge task order for cloud-hosted contact center support services pending award. 45310026F0070 Equal Employment Opportunity Commission $213,433
GSA contact centers (gsaccs) support 47QMCB26F0003 Federal Acquisition Service $3,909,695
TSA contact center services for tsas civil rights and liberties traveler engagement division. This provides critical… 70T01023F5600N003 Transportation Security Administration $5,079,209
National transportation vetting center (ntvc) call center support- the work will be completed at two locations… 70T02023F7554N004 Transportation Security Administration $6,591,257
Call center support services-interim 70T02023F7554N002 Transportation Security Administration $971,840
UEI assistance 83310122F1001 Export Import Bank of the US $500,387
OSB contact center as a service (caas) 83310122F0019 Export Import Bank of the US $493,877
Transportation security administration contact center (TCC) facility primary portal for the public and receives… 70T01022F5600N002 Transportation Security Administration $13,810,948
Renewal of interactive intelligence software. ACQ-21-1391 1333BJ21F00283008 US Patent and Trademark Office $1,879,192
Cloud hosted telephony solution: telecom integration interactive voice response automatic call distribution workforce… 45310021F0103 Equal Employment Opportunity Commission $1,953,936
47QMCB21F0005 Federal Acquisition Service $11,084,275
Establish, staff, operate, manage, and maintain a transportation security administration contact center (TCC) facility. 70T01021F5600N001 Transportation Security Administration $8,286,013
Provide cloud hosted telephony solution: eeoc contact center (bridge iitask order: 3 months). 45310020F0076 Equal Employment Opportunity Commission $219,684
This task order is issued to against the customer service center BPA HSTS01-16-a-TCC009 to provide help desk services… 70T01020F1EHRM005 Transportation Security Administration $13,471,690
Plan genesys licenses N0042120F1161 Naval Air Warfare Center (NAVAIR) $50,323
NHD genesys maintenance N0042120F0688 Naval Air Warfare Center (NAVAIR) $66,247
The purpose of this BPA call is to provide human capital with transition and ATO activities until 12/31/19. 70T01019F1EHRM055 Transportation Security Administration $3,637,648
BPA call for services associated with achieving a fully operational call center for civil rights and civil liberties… 70T01019F1ECRL008 Transportation Security Administration $5,461,367
Provide cloud hosted telephony services (solution) for the eeoc contact center. 45310019F0050 Equal Employment Opportunity Commission $256,298
Integrated voice response (IVR) 1605DC18F00184 Office of the Assistant Secretary for Administration and Management $2,590,783
Interaction center core specialist boot camp N0042118F0661 Naval Air Warfare Center (NAVAIR) $25,149
Lightning service cloud enterprise HQ003418F0136 Washington Headquarters Service $64,291
The purpose of this blanket purchase agreement (BPA) is to provide an enterprise-wide customer service call center. HSTS0217JOIA266 Transportation Security Administration $5,994,554
Interaction recorder add-on software (additional licenses) DOC44PAPT1711234 US Patent and Trademark Office $39,890
Task order 001 to fund the activities to achieve an authority to operate HSTS0117JCRL008 Transportation Security Administration $23,130,577
Technology service desk HSBP1016F00285 Customs and Border Protection $1,251,158
Show all 34

IDV awards

IDV Agency Ceiling Awarded
1605TA26A0001 Blanket purchase agreement (BPA) for national contract center (NCC) Office of the Assistant Secretary for Administration and Management $80,000,000
83310122A0001 In support of contact center as a service (ccaas) Export Import Bank of the US $1,000,000
HSTS0116ATCC009 The purpose of this blanket purchase agreement (BPA) is to provide an enterprise-wide customer service call center Transportation Security Administration $200,000,000

Transactions

Action Obligated Date
Other Administrative Action PA0051 $0
Other Administrative Action PSA917 $0
Other Administrative Action PSA914 $0
Exercise an Option PO0042 $0
Other Administrative Action PA0050 $0
Other Administrative Action PA0049 $0
Other Administrative Action PS0048 $0
Other Administrative Action PS0046 $0
Other Administrative Action PA0047 $0
Other Administrative Action PS0045 $0
Other Administrative Action PSA907 $0
Vendor Address Change PA0043 $0
Other Administrative Action PSA905 $0
Other Administrative Action PSA904 $0
Other Administrative Action PS0041 $0
Other Administrative Action PSA897 $0
Other Administrative Action PSA893 $0
Other Administrative Action PA0040 $0
Other Administrative Action PSA888 $0
Other Administrative Action PSA887 $0
Other Administrative Action PA0039 $0
Other Administrative Action PSA885 $0
Other Administrative Action PSA883 $0
Other Administrative Action PA0038 $0
Other Administrative Action PS0037 $0
Other Administrative Action PSA882 $0
Other Administrative Action PA0035 $0
Other Administrative Action PSA869 $0
Other Administrative Action PSA863 $0
Other Administrative Action PSA856 $0
Vendor Address Change PA0033 $0
Other Administrative Action PA0032 $0
Other Administrative Action PSA853 $0
Other Administrative Action PA0031 $0
Other Administrative Action PA0029 $0
Other Administrative Action PSA847 $0
Other Administrative Action PSA842 $0
Other Administrative Action PA0028 $0
Other Administrative Action PSA839 $0
Other Administrative Action PSA837 $0
Other Administrative Action PSA834 $0
Other Administrative Action PA0027 $0
Other Administrative Action PSA832 $0
Exercise an Option PO0021 $0
Other Administrative Action PS0025 $0
Other Administrative Action PO0026 $0
Other Administrative Action PS0024 $0
Other Administrative Action PO0023 $0
Other Administrative Action PS0022 $0
Other Administrative Action PSA826 $0
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Quick answers

Who was awarded contract GS35F295DA?

GS35F295DA was awarded to Systems Integration, Inc. by Federal Acquisition Service (General Services Administration) on May 3, 2016.

How much is contract GS35F295DA worth?

GS35F295DA's own ceiling is $177,832,919.

How many orders have been placed under contract GS35F295DA?

34 orders have been placed under GS35F295DA, the latest on September 30, 2026.

Who can order from contract GS35F295DA?

GS35F295DA is a multiple award federal supply schedule. All agencies can place orders on it.

Is contract GS35F295DA part of a contract vehicle?

Yes. GS35F295DA is part of Multiple Award Schedule (MAS).

Was contract GS35F295DA competed?

The extent of competition for GS35F295DA was full and open competition.

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