Systems Integration, Inc. (SII), a minority-owned small business, was awarded a Federal Supply Schedule (FSS) contract GS35F295DA by the General Services Administration (GSA) to provide a range of IT services and contact center solutions to federal agencies. Under this multiple-award contract, SII has received several delivery orders from civilian agencies such as the Transportation Security Administration (TSA), Equal Employment Opportunity Commission (EEOC), Export-Import Bank, and U.S. Patent and Trademark Office. The delivery orders cover services such as cloud-hosted telephony, contact center operations, help desk support, software maintenance, and professional IT services. SII has also been awarded a $1 million Blanket Purchase Agreement (BPA) from the Export-Import Bank for Contact Center as a Service support over a 5-year period, with an initial $500,387 task order for UEI Assistance services. Overall, the FSS contract and associated task orders enable SII to provide a comprehensive suite of IT and customer engagement solutions to help federal agencies enhance their operational efficiency and service delivery.
The majority of the task orders issued under the FSS contract are firm fixed price, though some utilize time and materials pricing. The work is performed at various locations, including Hyattsville, MD; Colorado Springs, CO; Annapolis Junction, MD; and Alexandria, VA. The total combined value of the delivery orders and BPA reviewed exceeds $35 million, with periods of performance ranging from 2016 through 2027. While none of the individual contract actions reviewed had set-aside designations, SII's status as a minority-owned and small disadvantaged business may have provided it advantages in competing for these opportunities.
Generated 2/1/25, 10:01 AM