Systems Integration, Inc.

Systems Integration, Inc., doing business as Systems Intergration Inc., operates as a prime contractor (98% of recent awards) delivering turnkey contact center solutions, cloud-hosted telephony, help desk support, and IT infrastructure modernization services to federal civilian agencies. The company is a minority-owned, Subchapter S corporation headquartered in Hyattsville, Maryland with an office in Clarksburg, Maryland; it holds SBA certifications as a small disadvantaged business and Subcontinent Asian American-owned enterprise. Systems Integration, Inc. competes predominantly under Total Small Business set-asides on its mission-critical vehicles and full-and-open on GSA Multiple Award Schedule delivery orders, with the two modalities accounting for roughly equal share of recent prime award volume.

The federal customer base is heavily concentrated in civilian agencies. The top five funding agencies by potential-value contribution account for 82% of the $49.4 billion combined potential value across all 177 awards: NASA dominates with $40 billion (two awards on SEWP VI, a $20 billion multiple-award GWAC awarded November 2026), followed by the Department of Homeland Security Transportation Security Administration with $334.2 million across 14 awards, GSA Federal Acquisition Service with $222.7 million across 8 awards, the Department of Labor Office of Information and Public Affairs with $90.3 million across 2 awards, and DHS Customs and Border Protection with $48.6 million across 9 awards. By award count, USPTO leads with 37 awards totaling $32.2 million, with TSA's 14 awards representing concentrated, higher-dollar volume. The two rankings diverge meaningfully — NASA's ceiling-based vehicles skew the potential-value distribution dramatically, while TSA and USPTO anchor sustained operational work across multiple smaller delivery orders and BPA calls.

Systems Integration, Inc. holds significant positions on government-wide vehicles and single-award BPAs. The Multiple Award Schedule anchors most task-order activity with 47 orders worth $497.9 million combined potential value. The company was awarded two positions on the NASA SEWP VI GWAC (both effective November 1, 2026) carrying a $20 billion ceiling each — one designated Total Small Business, the other Partial Small Business — with performance through October 31, 2036. In December 2024, the company secured positions on two GSA IDIQs: the POLARIS multiple-award GWAC (Total Small Business set-aside) and both tranches of OASIS+ (Total Small Business and Unrestricted), all carrying placeholder ceilings. The company also holds a $8.6 billion single-award BPA from an unnamed civilian federal agency HQ Division under the Information Technology Supplies and Support Services 2 vehicle (awarded June 2024, completion June 2032), an $80 million single-award BPA from the Department of Interior for contact center services under the MAS (September 2026, effective through September 2027), and a $1 million single-award BPA with the Export-Import Bank for contact center-as-a-service support (April 2022, through April 2027).

Representative delivery-order and BPA-call work from the past eighteen months demonstrates the operational portfolio. A $20.5 million GSA delivery order for Contact Centers support (awarded December 2025, completion January 2031) delivers labor-hour priced contact center operations from Kansas City, Missouri. An $11.2 million definitive Total Small Business contract with USPTO for enterprise contact center cloud migration (awarded February 2025, completion February 2030, firm fixed price) executes the modernization roadmap from Clarksburg, Maryland. Recent wave of six BPA calls issued in late September 2026 — ceiling values ranging from $1.8 million to $10.3 million, all Total Small Business set-asides, all time-and-materials priced through September 2031 — cover national contact center operations for the Department of Labor Job Corps National Office, DOL Employment and Training Administration, Mine Safety and Health Administration, Occupational Safety and Health Administration, Department of Veterans Affairs Veterans Employment and Training Service, and Department of State Office of Public Affairs, with performance from Washington, DC locations. Two additional delivery orders from the Equal Employment Opportunity Commission address cloud-hosted contact center technology support ($1.3 million, firm fixed price, completion September 2031) and a prior six-month bridge task order ($213 thousand, firm fixed price, completed November 2026).

Activity has accelerated materially. Award volume grew from 4 in 2022 to 12 in 2026 (year-to-date through November). Three awards reaching ultimate completion inside the next twenty-four months carry combined potential value of $7.6 million — a modest recompete cliff relative to the overall book, reflecting the long-tail POP structure of the new GWAC positions and enterprise BPAs. SCI-reported invoiced revenue on federal service contracts above the $150,000 reporting threshold shows contraction: $11.6 million in FY2022 (118 FTEs), declining through $2.4 million in FY2025 (36.1 FTEs). This compression reflects the transition from FY2022–2023 operational service delivery — contact center staffing and support — into the FY2024–2025 period where work shifted toward vehicle-positioning and infrastructure provisioning, both of which carry lower invoicing rates and FTE utilization until task orders against the new GWACs mature. Across SCI-reportable prime contracts, median government-paid rates run $46.52 per hour, with the spectrum spanning from $40.60 at the tenth percentile to $59.82 at the ninety-fifth percentile; the vendor self-performs roughly 99% of reported hours, with an average sub-engagement share of 1% across prime records and 15 named subcontractors reported across the SCI dataset. GSA labor portfolio spans 222 categories ranging from $39.30 per hour (customer service representative entry) through $277.91 per hour (senior network engineer roles), with no security-clearance prerequisites across the spectrum.

Systems Integration, Inc. operates primarily as an organic-delivery prime, with subcontract work limited to four named sub-awards routed through General Dynamics Information Technology (three awards for Enterprise Transport Management products and services, October 2024 through October 2025) and Deloitte Consulting LLP (one award for Human Capital Operation Support services, June 2023). The sub footprint represents 2% of award count and carries no impact on prime-delivery positioning.

Recent source data carry one corporate-structure disclosure: Rimhub Holdings, Inc. is named as the parent company of Systems Integration, Inc. in multiple award descriptions dating from 2021 forward. Rimhub Holdings is also identified as a minority-owned business and self-certified small disadvantaged business in the Export-Import Bank BPA context (May 2022).

Design, build, operate, manage and maintain call centers, contact centers, and help desks. Provide call/contact center personnel, technology infrastructure and/or facility. Provide call/contact center insourcing, outsourcing, and hosting.