BPA-call for national contact center (NCC) support services for the office of public affairs (OPA)
Active Awarded
- Contract number
- 1605TA26F00021
- Awardee
-
Systems Integration, Inc. UEI FBNJQAE17L26
- Awarding agency
-
Office of the Assistant Secretary for Administration and Management
Department of Labor
- Obligated
- $1,981,289
Award facts
- Opportunity
-
- 1605TA26Q00056 Solicitation number
- Contract value 19% obligated
-
- $1,981,288.66 Current, with exercised options
- $10,306,730.93 Potential, with all options
- Completion date 2% complete
-
- Current, with exercised options
- Potential, with all options
- Contracting staff
- Funding agency
- Office of Information and Public Affairs Department of Labor
- NAICS code
- 541519 Other Computer Related Services
- PSC
- DE01 IT and Telecom - End User: Help Desk; Tier 1-2, Workspace, Print, Output, Productivity Tools (Labor)
- Set-aside
- Total Small Business
- Competition
- Full and Open Competition Multiple Award, Fair Opportunity
- Pricing
- Time and Materials
- Place of performance
- Washington, DC 20210, USA
- Legislative mandates
-
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
About this award
The Department of State issued a BPA call to Systems Integration, Inc. on September 25, 2026, for National Contact Center Support Services to the Office of Public Affairs, with a ceiling value of $10,306,730.93 and an ultimate completion date of September 24, 2031. The call is issued under a Multiple Award Schedule contract vehicle. Systems Integration, Inc. is a minority-owned small disadvantaged business headquartered in Hyattsville, Maryland. Work is performed in Washington, DC. The call, issued as a Total Small Business set-aside using time-and-materials pricing, covers contact center operations and comprehensive support services. The awardee brings established experience delivering contact center solutions and IT services across federal agencies, including recent significant awards for contact center operations and cloud migration initiatives at GSA and the U.S. Patent and Trademark Office.
Quick answers
Who was awarded contract 1605TA26F00021?
1605TA26F00021 was awarded to Systems Integration, Inc. by Office of the Assistant Secretary for Administration and Management (Department of Labor) on September 25, 2026.
How much is contract 1605TA26F00021 worth?
The government has obligated $1,981,289 on 1605TA26F00021. Its potential value, with all options, is $10,306,731.
Which agency awarded contract 1605TA26F00021?
Office of the Assistant Secretary for Administration and Management (Department of Labor) awarded 1605TA26F00021, with funding from Office of Information and Public Affairs (Department of Labor).
Is contract 1605TA26F00021 an order under another contract?
Yes. 1605TA26F00021 is a BPA call under GS35F295DA-1605TA26A0001, a blanket purchase agreement, on Multiple Award Schedule (MAS).
Was contract 1605TA26F00021 competed?
The extent of competition for 1605TA26F00021 was full and open competition. It was set aside: Total Small Business.
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