OSB contact center as a service (caas)
Active Awarded Last action
- Contract number
- 83310122F0019
- Awardee
-
Systems Integration, Inc. UEI FBNJQAE17L26 Part of Rimhub Holdings, Inc.
- Awarding agency
-
Export Import Bank of the US
- Obligated
- $493,877
Award facts
- Contract value 100% obligated
- $493,876.89 Current and potential, with all options
- Completion date 96% complete
- Current and potential, with all options
- Contracting staff
- NAICS code
- 541519 Other Computer Related Services
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 1 offer Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Washington, DC 20571, USA
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Exercise an Option | $87,619 | |
| Exercise an Option | $86,096 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $84,259 | |
| Funding Only Action | $53 | |
| Exercise an Option | $82,631 | |
| Other Administrative Action | $0 | |
| Original award | $153,219 |
About this award
Systems Integration, Inc., a minority-owned small disadvantaged business headquartered in Hyattsville, Maryland, was awarded a delivery order valued at $493,877 on April 4, 2022, for Contact Center as a Service (CAAS) solutions supporting the Export-Import Bank of the United States. The contract, which extends through December 31, 2026, was issued under the General Services Administration's Multiple Award Schedule and does not carry a set-aside designation. Work will be performed in Washington, DC, with Systems Integration, Inc. leveraging its specialized expertise in turnkey contact center solutions and information technology services to support the bank's operational needs.
Systems Integration, Inc. is a Subchapter S Corporation and Asian-Indian American-owned enterprise that has established a strong track record delivering contact center and technology services across multiple federal agencies, including the Transportation Security Administration, U.S. Patent and Trademark Office, and Equal Employment Opportunity Commission. The company operates under several significant Indefinite Delivery Vehicles, including the POLARIS Government Wide Acquisition Contract and OASIS+ Small Business Multiple Award Contracts, positioning it to provide flexible, comprehensive technological solutions for federal agencies requiring contact center operations, cloud-hosted telephony, help desk support, and infrastructure services.
Quick answers
Who was awarded contract 83310122F0019?
83310122F0019 was awarded to Systems Integration, Inc. by Export Import Bank of the US on April 4, 2022.
How much is contract 83310122F0019 worth?
The government has obligated $493,877 on 83310122F0019.
Is contract 83310122F0019 an order under another contract?
Yes. 83310122F0019 is a delivery order under GS35F295DA, a federal supply schedule, on Multiple Award Schedule (MAS).
Was contract 83310122F0019 competed?
The extent of competition for 83310122F0019 was full and open competition. The government received 1 offer.
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