Integrated voice response (IVR)
Ended Awarded Last action
- Contract number
- 1605DC18F00184
- Awardee
-
Systems Integration, Inc. UEI FBNJQAE17L26 Part of Rimhub Holdings, Inc.
- Awarding agency
-
Office of the Assistant Secretary for Administration and Management
Department of Labor
- Obligated
- $2,590,783
Award facts
- Opportunity
-
- General Purpose Commercial Information Technology Equipment, Software and Services Solicitation · 1605DC18Q00104 · Posted Jun 13, 2019
- Contract value 55% obligated
-
- $2,590,782.94 Current, with exercised options
- $4,742,859.96 Potential, with all options
- Completion date 100% complete
-
- Current, with exercised options
- Potential, with all options
- Funding agency
- Office of the Chief Information Officer Office of the Assistant Secretary for Administration and Management, Department of Labor
- NAICS code
- 541519 Other Computer Related Services
- PSC
- 7030 Information Technology Software
- Set-aside
- Total Small Business
- Competition
- Full and Open Competition · 2 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Colma, CA 94014, USA
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Other Administrative Action | -$51,917 | |
| Supplemental Agreement for work within scope | $46,858 | |
| Exercise an Option | $1,032,815 | |
| Supplemental Agreement for work within scope | $57,371 | |
| Change Order | $47,304 | |
| Exercise an Option | $943,081 | |
| Additional Work (new agreement, FAR part 6 applies) | $23,336 | |
| Original award | $491,936 |
About this award
This is a Firm Fixed Price Delivery Order contract awarded by the Department of Labor (DOL) Office of the Assistant Secretary for Administration and Management Office of the Chief Information Officer to the small business prime contractor Systems Integration, Inc. (SII), doing business as Systems Intergration Inc. The contract, which has a potential value of $4,742,859.96, is for Integrated Voice Response (IVR) services under the General Services Administration (GSA) Information Technology Schedule 70 (IT-70) contract vehicle. The period of performance is through December 21, 2022. SII is a minority-owned, Subchapter S corporation that specializes in contact center solutions and IT services for federal agencies, including the Department of Homeland Security, Equal Employment Opportunity Commission, Export-Import Bank, and U.S. Patent and Trademark Office. SII also holds a $1 million Blanket Purchase Agreement with the Export-Import Bank for Contact Center as a Service support.
Quick answers
Who was awarded contract 1605DC18F00184?
1605DC18F00184 was awarded to Systems Integration, Inc. by Office of the Assistant Secretary for Administration and Management (Department of Labor) on June 21, 2018.
How much is contract 1605DC18F00184 worth?
The government has obligated $2,590,783 on 1605DC18F00184. Its potential value, with all options, is $4,742,860.
Which agency awarded contract 1605DC18F00184?
Office of the Assistant Secretary for Administration and Management (Department of Labor) awarded 1605DC18F00184, with funding from Office of the Chief Information Officer (Office of the Assistant Secretary for Administration and Management).
Is contract 1605DC18F00184 an order under another contract?
Yes. 1605DC18F00184 is a delivery order under GS35F295DA, a federal supply schedule, on Information Technology Schedule 70 (IT-70).
Was contract 1605DC18F00184 competed?
The extent of competition for 1605DC18F00184 was full and open competition. The government received 2 offers. It was set aside: Total Small Business.
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