Federal Supply Schedule GS35F151GA

Active Awarded Last action

Contract number
GS35F151GA
Awardee
Awarding agency

Award facts

Opportunity
Last date to order 98% complete
IDV ceiling
$1,800,000.00
Award type
Multiple award
Who can order
All agencies
Set-aside
No set-aside
Competition
Full and Open Competition Negotiated Proposal / Quote
Pricing
Firm Fixed Price

Award details come from SAM.gov/FPDS.

About this IDV

Written by GovTribe AI ·

GSA issued a Federal Supply Schedule contract to Ttec Government Solutions LLC on December 22, 2016, under the Multiple Award Schedule (MAS), with a period of performance through December 21, 2026, and a contract ceiling of $1.8 million. The vehicle is a governmentwide multiple-award schedule enabling federal agencies to order pre-negotiated contact center services, IT professional services, and cloud-based solutions through Ttec's price list.

Ttec carries 47 active labor categories spanning contact center operations, IT technical support, and customer-experience strategy. Hourly rates range from $45.33 per hour (Contact Center Associate Specialist, bachelor's degree, entry-level) through $385.87 per hour (Senior CX/DX Strategist, master's degree, twenty years' experience). The spectrum reflects entry-level contact center labor at $45–$70 per hour, mid-tier IT and management roles at $130–$235 per hour, and senior consulting and transformation roles at $260–$385 per hour. No security-cleared positions are offered.

Recent ordering activity under this MAS includes a $21.02 million delivery order from the Internal Revenue Service (August 4, 2026, through August 6, 2027) for contact center enterprise infrastructure software and solutions at Austin, Texas; a $416,743 delivery order from the Army Office of the Chief of Staff (September 30, 2024, through September 29, 2025) for cloud-based call center bridge technical support at Aberdeen Proving Ground, Maryland; a $163,371 delivery order from the Alcohol and Tobacco Tax and Trade Bureau (September 29, 2026, through February 28, 2027) for upstream works for Finesse at Greenwood Village, Colorado; and a $728,443 delivery order from the National Institute of Environmental Health Sciences (September 3, 2024, through September 2, 2025) for operations and maintenance support of ORBIT at Durham, North Carolina. Under the parent MAS, Ttec also holds a $228.4 million single-award blanket purchase agreement with the Federal Emergency Management Agency (awarded June 14, 2021) for turnkey disaster-response call center support capable of handling up to 147,000 production hours per week.

IDV awards

IDV Agency Ceiling Awarded
70FBTX21A00000004 BPA for call orders when a disaster occurs for turnkey call center support & temporary call agents in handling up to 147,000 production hours per week. FEMA Texas National Processing Service Center $228,420,047

Transactions

Action Obligated Date
Other Administrative Action PS0048 $0
Other Administrative Action PA0047 $0
Other Administrative Action PS0046 $0
Other Administrative Action PSA917 $0
Other Administrative Action PA0045 $0
Other Administrative Action PSA914 $0
Vendor Address Change PA0043 $0
Other Administrative Action PSA907 $0
Other Administrative Action PS0042 $0
Other Administrative Action PA0041 $0
Other Administrative Action PO0039 $0
Other Administrative Action PS0040 $0
Other Administrative Action PSA905 $0
Other Administrative Action PSA897 $0
Other Administrative Action PSA888 $0
Other Administrative Action PA0038 $0
Other Administrative Action PA0037 $0
Other Administrative Action PA0036 $0
Other Administrative Action PSA885 $0
Other Administrative Action PSA883 $0
Other Administrative Action PA0033 $0
Other Administrative Action PA0034 $0
Other Administrative Action PA0031 $0
Other Administrative Action PSA869 $0
Other Administrative Action PA0030 $0
Other Administrative Action PA0029 $0
Other Administrative Action PSA863 $0
Other Administrative Action PS0027 $0
Vendor Address Change PA0028 $0
Other Administrative Action PA0026 $0
Other Administrative Action PSA853 $0
Exercise an Option PO0023 $0
Other Administrative Action PSA837 $0
Other Administrative Action PSA832 $0
Other Administrative Action PS0021 $0
Other Administrative Action PSA824 $0
Other Administrative Action PS0020 $0
Other Administrative Action PSA821 $0
Other Administrative Action PA0019 $0
Other Administrative Action PSA812 $0
Vendor DUNS or Name Change - Non-Novation PO0017 $0
Other Administrative Action PA0015 $0
Other Administrative Action PA0014 $0
Other Administrative Action PSA808 $0
Other Administrative Action PA0012 $0
Other Administrative Action PA0010 $0
Other Administrative Action PSA800 $0
Other Administrative Action PSA770 $0
Other Administrative Action PSA742 $0
Other Administrative Action PSA732 $0
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Quick answers

Who was awarded contract GS35F151GA?

GS35F151GA was awarded to Ttec Government Solutions LLC by Federal Acquisition Service (General Services Administration) on December 22, 2016.

How much is contract GS35F151GA worth?

GS35F151GA's own ceiling is $1,800,000.

Who can order from contract GS35F151GA?

GS35F151GA is a multiple award federal supply schedule. All agencies can place orders on it.

Is contract GS35F151GA part of a contract vehicle?

Yes. GS35F151GA is part of Multiple Award Schedule (MAS).

Was contract GS35F151GA competed?

The extent of competition for GS35F151GA was full and open competition.

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