To replace the existing hardware-based, on-premise call center with a cloud-based saas contact center solution that supports chra customers and staff located both within CONUS and OCONUS.
Ended Awarded Last action
- Contract number
- W52P1J22F0472
- Awardee
-
Ttec Government Solutions LLC UEI ZSFKFBKXEXX3
- Awarding agency
-
Department of the Army
Department of Defense
- Obligated
- $1,865,016
Award facts
- Contract value 100% obligated
- $1,865,016.48 Current and potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Funding agency
- Office of the Chief of Staff Headquarters, Department of Defense
- NAICS code
- 541519 Other Computer Related Services
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 1 offer Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Greenwood Village, CO 80112, USA
- Legislative mandates
-
- Clinger-Cohen Act FAR part 39
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Exercise an Option | $646,296 | |
| Supplemental Agreement for work within scope | $387,951 | |
| Original award | $830,770 |
About this award
This is a firm fixed-price delivery order awarded by the Office of the Chief of Staff, a defense agency, to Ttec Government Solutions LLC, a for-profit limited liability company. The $1,865,016.48 contract is to replace the agency's existing on-premise call center with a cloud-based SaaS contact center solution that will support customers and staff located both within the continental United States (CONUS) and outside the continental United States (OCONUS). The contract is not set aside for any specific program or business type. It is issued under the Multiple Award Schedule (MAS) contract vehicle, which allows federal agencies to acquire a wide range of commercial products and services with pre-negotiated pricing and terms. Ttec Government Solutions LLC is an experienced provider of contact center solutions and electronic toll collection services to various federal agencies.
Quick answers
Who was awarded contract W52P1J22F0472?
W52P1J22F0472 was awarded to Ttec Government Solutions LLC by Department of the Army (Department of Defense) on September 30, 2022.
How much is contract W52P1J22F0472 worth?
The government has obligated $1,865,016 on W52P1J22F0472.
Which agency awarded contract W52P1J22F0472?
Department of the Army (Department of Defense) awarded W52P1J22F0472, with funding from Office of the Chief of Staff (Headquarters).
Is contract W52P1J22F0472 an order under another contract?
Yes. W52P1J22F0472 is a delivery order under GS35F151GA, a federal supply schedule, on Multiple Award Schedule (MAS).
Was contract W52P1J22F0472 competed?
The extent of competition for W52P1J22F0472 was full and open competition. The government received 1 offer.
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