This federal contract award to Ttec Government Solutions LLC, doing business as Teletech Government Solutions LLC, is a Blanket Purchase Agreement (BPA) call order against FEMA's existing BPA for outsourced contact center services in support of FEMA's disaster response efforts. The contract has a ceiling value of $162,766.78 and an ultimate completion date of April 16, 2024. This BPA call order is part of a larger $228 million BPA that allows FEMA to scale up to 147,000 production hours per week...
This is a federal contract award from the Federal Emergency Management Agency (FEMA) to Ttec Government Solutions LLC, a global customer experience technology and services company. The contract establishes a Blanket Purchase Agreement (BPA) for turnkey call center support and temporary call agents, with a ceiling value of $5,719,863.77. The contract is not set aside for any specific business category. Ttec Government Solutions LLC, the prime contractor, has been awarded multiple federal...
This is a $6,054,139.44 federal contract awarded by the Federal Emergency Management Agency (FEMA) to Ttec Government Solutions LLC, a global customer experience technology and services company. The purpose of the contract is to provide an outsourced contact center and temporary call agents to support FEMA's operations. This contract is a call order under a larger Blanket Purchase Agreement (BPA) valued at $228 million that Ttec holds with FEMA for on-demand contact center services during...
This contract was awarded by the Federal Emergency Management Agency (FEMA) to Ttec Government Solutions LLC, a global customer experience technology and services company, to provide turnkey call center support and 1,500 temporary call agents in response to Hurricane Harvey. The contract is valued at $899.4 million over a 114-day period and was not set aside for any specific business category. Ttec Government Solutions LLC, doing business as Teletech Government Solutions LLC, has experience...
This is a Blanket Purchase Agreement (BPA) call order awarded by the Federal Emergency Management Agency (FEMA) to TTEC Government Solutions LLC, a global customer experience technology and services company. The purpose of this requirement is to establish a call order against FEMA's BPA for the Outsourced Contact Center Contract in support of FEMA's disaster response for the Preparedness, Mitigation, and Operations Division (PMO) and DUTI-Readiness 2024. The contract has a ceiling value of...
This is a $49,064,797.80 federal contract awarded by the Federal Emergency Management Agency (FEMA) to Ttec Government Solutions LLC, a global customer experience technology and services company. The contract is a Blanket Purchase Agreement (BPA) call order under FEMA's Multiple Award Schedule (MAS) contract vehicle. The contract includes implementing the President's Department of Government Efficiency Cost Efficiency Initiative, which falls under the non-covered contract section 2(d) and aligns...
This federal contract award is a call order issued under the Federal Emergency Management Agency's (FEMA) Blanket Purchase Agreement (BPA) for Outsourced Contact Center Contract in support of FEMA's declared disaster response efforts across the United States. The $28,284,640.00 contract was awarded to Itcon Services LLC, a minority-owned, self-certified small disadvantaged business, to provide call center operations and support. The contract is a labor-hour type contract with a performance...
This federal contract award establishes a call order against the Federal Emergency Management Agency's (FEMA's) Blanket Purchase Agreement (BPA) for Outsourced Contact Center services. The purpose is to support FEMA's disaster response efforts in Oklahoma, Ohio, and Texas. The $32,483,640.00 contract was awarded to General Dynamics Information Technology, Inc. (GDIT), a large for-profit information technology and engineering services company. GDIT will utilize subcontractors Telaforce LLC and...
This federal contract award, with an ID of 70RDAD23A00000010|70FA4024F00000327, was issued by the Federal Emergency Management Agency (FEMA) to the prime contractor, Tecolote Research, Inc. The purpose of this Blanket Purchase Agreement (BPA) call order is to provide services to directly support FEMA's Enterprise Data Analytics and Management Initiative (EDAMI) Program Management Office (PMO) and its various branches, including Portfolio Management (PFM) and Data Science. The contract has a...
The Federal Emergency Management Agency (FEMA) awarded a Blanket Purchase Agreement (BPA) call-order to Itcon Services LLC, a minority-owned, self-certified small disadvantaged business, for $24,041.11 to provide program management oversight services. This award is under FEMA's OC3 (Outsourced Contact Center Contract) BPA, which is a Multiple Award Schedule (MAS) contract vehicle. Itcon Services is an experienced federal contractor, holding several significant BPA and Indefinite Delivery Vehicle...