The purpose of this requirement is establish a call-order against FEMA's BPA outsourced contact center contract (OC3) for program management oversight (PMO)
Ended Awarded Last action
- Contract number
- 70FBTX22F00000019
- Awardee
-
Ttec Government Solutions LLC UEI ZSFKFBKXEXX3
- Awarding agency
-
FEMA Texas National Processing Service Center
Federal Emergency Management Agency, Department of Homeland Security
- Obligated
- $19,914
Award facts
- Contract value 100% obligated
- $19,913.69 Current and potential, with all options
- Completion date 100% complete
-
- Current, with exercised options
- Potential, with all options
- Funding agency
- Federal Emergency Management Agency Department of Homeland Security
- NAICS code
- 541519 Other Computer Related Services
- PSC
- R702 Support- Management: Data Collection
- Competition
- Full and Open Competition Multiple Award, Fair Opportunity
- Pricing
- Labor Hours
- Place of performance
- Greenwood Village, CO 80112, USA
- Legislative mandates
-
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Funding Only Action | -$131,095 | |
| Original award | $151,009 |
About this award
FEMA issued a BPA call to Ttec Government Solutions LLC under the Federal Emergency Management Agency's Outsourced Contact Center Contract (OC3) on April 8, 2022, with a ceiling value of $19,913.69 for program management oversight. The call was placed against FEMA's $228 million BPA for outsourced contact center services, which enables FEMA to scale contact center capabilities up to 147,000 production hours per week during disaster response efforts. Performance took place in Greenwood Village, Colorado. The call ultimately completed on July 7, 2023. This was a labor-hour engagement focused on PMO support and included a de-obligation of excess funding.
Quick answers
Who was awarded contract 70FBTX22F00000019?
70FBTX22F00000019 was awarded to Ttec Government Solutions LLC by FEMA Texas National Processing Service Center (Federal Emergency Management Agency) on April 8, 2022.
How much is contract 70FBTX22F00000019 worth?
The government has obligated $19,914 on 70FBTX22F00000019.
Which agency awarded contract 70FBTX22F00000019?
FEMA Texas National Processing Service Center (Federal Emergency Management Agency) awarded 70FBTX22F00000019, with funding from Federal Emergency Management Agency (Department of Homeland Security).
Is contract 70FBTX22F00000019 an order under another contract?
Yes. 70FBTX22F00000019 is a BPA call under GS35F151GA-70FBTX21A00000004, a blanket purchase agreement, on Multiple Award Schedule (MAS).
Was contract 70FBTX22F00000019 competed?
The extent of competition for 70FBTX22F00000019 was full and open competition.
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