Establish a call order for turnkey call center support & temporary call agents
Ended Awarded Last action
- Contract number
- 70FBTX22F00000028
- Awardee
-
Ttec Government Solutions LLC UEI ZSFKFBKXEXX3
- Awarding agency
-
FEMA Texas National Processing Service Center
Federal Emergency Management Agency, Department of Homeland Security
- Obligated
- $5,719,864
Award facts
- Opportunity
-
- 70FBTX22Q00000004 Solicitation number
- Contract value 100% obligated
- $5,719,863.77 Current and potential, with all options
- Completion date 100% complete
-
- Current, with exercised options
- Potential, with all options
- Funding agency
- Federal Emergency Management Agency Department of Homeland Security
- NAICS code
- 541519 Other Computer Related Services
- PSC
- R702 Support- Management: Data Collection
- Competition
- Full and Open Competition Multiple Award, Fair Opportunity
- Pricing
- Labor Hours
- Place of performance
- Greenwood Village, CO 80112, USA
- Legislative mandates
-
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Other Administrative Action | -$6,042,836 | |
| Change Order | $0 | |
| Exercise an Option | $354,600 | |
| Exercise an Option | $413,700 | |
| Exercise an Option | $531,900 | |
| Exercise an Option | $1,477,500 | |
| Exercise an Option | $2,995,000 | |
| Exercise an Option | $2,995,000 | |
| Original award | $2,995,000 |
About this award
FEMA issued a BPA call to Ttec Government Solutions LLC for turnkey call center support and temporary call agents under the General Services Administration's Multiple Award Schedule on September 30, 2022, with a ceiling value of $5,719,863.77. The call was de-obligated with an ultimate completion date of August 18, 2023. Work is performed in Greenwood Village, Colorado.
In fiscal year 2023, the call generated $5.7 million in invoiced labor across 57.1 FTEs and 118,760 contractor hours, reflecting a blended government-paid hourly rate of $48.16. Ttec subcontracted 19 percent of contractor hours to two subcontractors.
Quick answers
Who was awarded contract 70FBTX22F00000028?
70FBTX22F00000028 was awarded to Ttec Government Solutions LLC by FEMA Texas National Processing Service Center (Federal Emergency Management Agency) on September 30, 2022.
How much is contract 70FBTX22F00000028 worth?
The government has obligated $5,719,864 on 70FBTX22F00000028.
Which agency awarded contract 70FBTX22F00000028?
FEMA Texas National Processing Service Center (Federal Emergency Management Agency) awarded 70FBTX22F00000028, with funding from Federal Emergency Management Agency (Department of Homeland Security).
Is contract 70FBTX22F00000028 an order under another contract?
Yes. 70FBTX22F00000028 is a BPA call under GS35F151GA-70FBTX21A00000004, a blanket purchase agreement, on Multiple Award Schedule (MAS).
Was contract 70FBTX22F00000028 competed?
The extent of competition for 70FBTX22F00000028 was full and open competition.
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