This is a $6,054,139.44 federal contract awarded by the Federal Emergency Management Agency (FEMA) to Ttec Government Solutions LLC, a global customer experience technology and services company. The purpose of the contract is to provide an outsourced contact center and temporary call agents to support FEMA's operations. This contract is a call order under a larger Blanket Purchase Agreement (BPA) valued at $228 million that Ttec holds with FEMA for on-demand contact center services during...
This is a $31,731,000.00 call order issued under a Blanket Purchase Agreement (BPA) by the Federal Emergency Management Agency (FEMA) to Ttec Government Solutions LLC, a prime contractor. The contract is for contact center services, including customer service agents, quality assurance, training, and operations management. Ttec Government Solutions LLC has subcontracted a portion of the work to Senture LLC, a Teleperformance company, and Iqor US Inc. The contract does not have a set-aside...
This federal contract award to Ttec Government Solutions LLC, doing business as Teletech Government Solutions LLC, is a Blanket Purchase Agreement (BPA) call order against FEMA's existing BPA for outsourced contact center services in support of FEMA's disaster response efforts. The contract has a ceiling value of $162,766.78 and an ultimate completion date of April 16, 2024. This BPA call order is part of a larger $228 million BPA that allows FEMA to scale up to 147,000 production hours per week...
This is a Blanket Purchase Agreement (BPA) call order awarded by the Federal Emergency Management Agency (FEMA) to TTEC Government Solutions LLC, a global customer experience technology and services company. The purpose of this requirement is to establish a call order against FEMA's BPA for the Outsourced Contact Center Contract in support of FEMA's disaster response for the Preparedness, Mitigation, and Operations Division (PMO) and DUTI-Readiness 2024. The contract has a ceiling value of...
The U.S. Federal Emergency Management Agency (FEMA) awarded a Blanket Purchase Agreement (BPA) task order worth $264,302.77 to Ttec Government Solutions LLC, doing business as Teletech Government Solutions LLC, for an Outsourced Contact Center Contract (OC3) Program Management Office (PMO) call order. This BPA is under the GSA Multiple Award Schedule (MAS) contract vehicle, allowing FEMA to establish scalable, on-demand contact center capabilities to support disaster response efforts. Ttec...
This contract was awarded by the Federal Emergency Management Agency (FEMA) to Ttec Government Solutions LLC, a global customer experience technology and services company, to provide turnkey call center support and 1,500 temporary call agents in response to Hurricane Harvey. The contract is valued at $899.4 million over a 114-day period and was not set aside for any specific business category. Ttec Government Solutions LLC, doing business as Teletech Government Solutions LLC, has experience...
This federal contract award, issued by the Federal Emergency Management Agency (FEMA), establishes a call order against FEMA's Outsourced Contact Center Contract (OC3) Blanket Purchase Agreement (BPA) for Program Management Oversight (PMO) services. The prime contractor is Ttec Government Solutions LLC, doing business as Teletech Government Solutions LLC, a global customer experience technology and services company. The contract has a ceiling value of $19,913.69 and a period of performance...
This is a Blanket Purchase Agreement (BPA) awarded by the Federal Emergency Management Agency (FEMA) to General Dynamics Information Technology, Inc. (GDIT) for turnkey call center support and temporary call agents to handle up to 40,000 production hours per week in the event of a disaster. The $15,059,938.95 ceiling value BPA contract has a completion date of September 13, 2023. It utilizes the Multiple Award Schedule contract vehicle. The award does not have a set-aside designation. GDIT has...
This federal contract award is a call order issued under the Federal Emergency Management Agency's (FEMA) Blanket Purchase Agreement (BPA) for Outsourced Contact Center Contract in support of FEMA's declared disaster response efforts across the United States. The $28,284,640.00 contract was awarded to Itcon Services LLC, a minority-owned, self-certified small disadvantaged business, to provide call center operations and support. The contract is a labor-hour type contract with a performance...
This federal contract award, valued at $26,791,957.00, was issued by the Federal Emergency Management Agency (FEMA) to Itcon Services LLC, a minority-owned, self-certified small disadvantaged business. The purpose of this Blanket Purchase Agreement (BPA) call order is to provide surge call center support for FEMA's disaster response efforts in Michigan. This contract is part of FEMA's larger BPA for outsourced contact center services, which utilizes the General Services Administration's (GSA)...