This is a federal contract award from the Federal Emergency Management Agency (FEMA) to Ttec Government Solutions LLC, a global customer experience technology and services company. The contract establishes a Blanket Purchase Agreement (BPA) for turnkey call center support and temporary call agents, with a ceiling value of $5,719,863.77. The contract is not set aside for any specific business category. Ttec Government Solutions LLC, the prime contractor, has been awarded multiple federal...
This federal contract award to Ttec Government Solutions LLC, doing business as Teletech Government Solutions LLC, is a Blanket Purchase Agreement (BPA) call order against FEMA's existing BPA for outsourced contact center services in support of FEMA's disaster response efforts. The contract has a ceiling value of $162,766.78 and an ultimate completion date of April 16, 2024. This BPA call order is part of a larger $228 million BPA that allows FEMA to scale up to 147,000 production hours per week...
This is a $31,731,000.00 call order issued under a Blanket Purchase Agreement (BPA) by the Federal Emergency Management Agency (FEMA) to Ttec Government Solutions LLC, a prime contractor. The contract is for contact center services, including customer service agents, quality assurance, training, and operations management. Ttec Government Solutions LLC has subcontracted a portion of the work to Senture LLC, a Teleperformance company, and Iqor US Inc. The contract does not have a set-aside...
This contract was awarded by the Federal Emergency Management Agency (FEMA) to Ttec Government Solutions LLC, a global customer experience technology and services company, to provide turnkey call center support and 1,500 temporary call agents in response to Hurricane Harvey. The contract is valued at $899.4 million over a 114-day period and was not set aside for any specific business category. Ttec Government Solutions LLC, doing business as Teletech Government Solutions LLC, has experience...
The U.S. Federal Emergency Management Agency (FEMA) awarded a Blanket Purchase Agreement (BPA) task order worth $264,302.77 to Ttec Government Solutions LLC, doing business as Teletech Government Solutions LLC, for an Outsourced Contact Center Contract (OC3) Program Management Office (PMO) call order. This BPA is under the GSA Multiple Award Schedule (MAS) contract vehicle, allowing FEMA to establish scalable, on-demand contact center capabilities to support disaster response efforts. Ttec...
This is a Blanket Purchase Agreement (BPA) call order awarded by the Federal Emergency Management Agency (FEMA) to TTEC Government Solutions LLC, a global customer experience technology and services company. The purpose of this requirement is to establish a call order against FEMA's BPA for the Outsourced Contact Center Contract in support of FEMA's disaster response for the Preparedness, Mitigation, and Operations Division (PMO) and DUTI-Readiness 2024. The contract has a ceiling value of...
This federal contract award, issued by the Federal Emergency Management Agency (FEMA), establishes a call order against FEMA's Outsourced Contact Center Contract (OC3) Blanket Purchase Agreement (BPA) for Program Management Oversight (PMO) services. The prime contractor is Ttec Government Solutions LLC, doing business as Teletech Government Solutions LLC, a global customer experience technology and services company. The contract has a ceiling value of $19,913.69 and a period of performance...
This federal contract award is a call order issued under the Federal Emergency Management Agency's (FEMA) Blanket Purchase Agreement (BPA) for Outsourced Contact Center Contract in support of FEMA's declared disaster response efforts across the United States. The $28,284,640.00 contract was awarded to Itcon Services LLC, a minority-owned, self-certified small disadvantaged business, to provide call center operations and support. The contract is a labor-hour type contract with a performance...
This federal contract award, valued at $26,791,957.00, was issued by the Federal Emergency Management Agency (FEMA) to Itcon Services LLC, a minority-owned, self-certified small disadvantaged business. The purpose of this Blanket Purchase Agreement (BPA) call order is to provide surge call center support for FEMA's disaster response efforts in Michigan. This contract is part of FEMA's larger BPA for outsourced contact center services, which utilizes the General Services Administration's (GSA)...
This federal contract award establishes a call order against the Federal Emergency Management Agency's (FEMA's) Blanket Purchase Agreement (BPA) for Outsourced Contact Center services. The purpose is to support FEMA's disaster response efforts in Oklahoma, Ohio, and Texas. The $32,483,640.00 contract was awarded to General Dynamics Information Technology, Inc. (GDIT), a large for-profit information technology and engineering services company. GDIT will utilize subcontractors Telaforce LLC and...