The purpose of this requirement is to provide an outsourced contact center and temporary call agents
Ended Awarded Last action
- Contract number
- 70FBTX22F00000024
- Awardee
-
Ttec Government Solutions LLC UEI ZSFKFBKXEXX3
- Awarding agency
-
FEMA Texas National Processing Service Center
Federal Emergency Management Agency, Department of Homeland Security
- Obligated
- $6,054,139
Award facts
- Contract value 100% obligated
- $6,054,139.44 Current and potential, with all options
- Completion date 100% complete
-
- Current, with exercised options
- Potential, with all options
- Funding agency
- Federal Emergency Management Agency Department of Homeland Security
- NAICS code
- 541519 Other Computer Related Services
- PSC
- R702 Support- Management: Data Collection
- Competition
- Full and Open Competition Multiple Award, Fair Opportunity
- Pricing
- Labor Hours
- Place of performance
- Greenwood Village, CO 80112, USA
- Legislative mandates
-
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Funding Only Action | -$4,472,145 | |
| Change Order | $0 | |
| Exercise an Option | $1,507,200 | |
| Exercise an Option | $3,014,400 | |
| Exercise an Option | $2,990,285 | |
| Original award | $3,014,400 |
About this award
The Federal Emergency Management Agency issued a BPA call to Ttec Government Solutions LLC for outsourced contact center and temporary call agent services, with a ceiling value of $6,054,139.44, awarded September 27, 2022. The call is issued under the General Services Administration Multiple Award Schedule (MAS). Work is performed in Greenwood Village, Colorado, with an ultimate completion date of August 15, 2023.
The requirement supports FEMA's disaster response and operational contact center capacity. In fiscal year 2023, the call generated $6.1 million in invoiced labor, supported by 58.3 FTEs and 121,262 contractor hours at a blended government-paid rate of $49.93 per hour. Ttec subcontracted 26 percent of contractor hours to two subcontractors.
Quick answers
Who was awarded contract 70FBTX22F00000024?
70FBTX22F00000024 was awarded to Ttec Government Solutions LLC by FEMA Texas National Processing Service Center (Federal Emergency Management Agency) on September 27, 2022.
How much is contract 70FBTX22F00000024 worth?
The government has obligated $6,054,139 on 70FBTX22F00000024.
Which agency awarded contract 70FBTX22F00000024?
FEMA Texas National Processing Service Center (Federal Emergency Management Agency) awarded 70FBTX22F00000024, with funding from Federal Emergency Management Agency (Department of Homeland Security).
Is contract 70FBTX22F00000024 an order under another contract?
Yes. 70FBTX22F00000024 is a BPA call under GS35F151GA-70FBTX21A00000004, a blanket purchase agreement, on Multiple Award Schedule (MAS).
Was contract 70FBTX22F00000024 competed?
The extent of competition for 70FBTX22F00000024 was full and open competition.
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