BPA Call 70FBTX21A00000004-70FBTX22F00000024

Award Date 9/27/22
Potential Completion Date 8/15/23
Potential Value $6.1M
Ultimate Awardee
Not listed
Set-Aside Type
No Set-Aside Used
Federal Contract Vehicle
Extent Competed
Full and Open Competition
Major Defense Program
Not listed
Pricing Type
Labor Hours
Place of Performance
Greenwood Village, CO 80112, USA
Solicitation Procedures
Multiple Award, Fair Opportunity
Number Of Offers Received
Not listed
Legislative Mandate
Clinger Cohen Act
National Interest Action
Not listed
Research Type
Not listed
Primary Consortia Member
Not listed
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This is a $6,054,139.44 federal contract awarded by the Federal Emergency Management Agency (FEMA) to Ttec Government Solutions LLC, a global customer experience technology and services company. The purpose of the contract is to provide an outsourced contact center and temporary call agents to support FEMA's operations. This contract is a call order under a larger Blanket Purchase Agreement (BPA) valued at $228 million that Ttec holds with FEMA for on-demand contact center services during disaster response efforts.

The contract has no set-aside designation and was awarded on September 27, 2022, with a period of performance running through August 15, 2023. Ttec Government Solutions LLC has subcontracted portions of the work to Katmai Integrated Solutions, LLC, an Alaskan Native Corporation-owned small disadvantaged business, and Viateq Corporation, a minority-owned small disadvantaged business, to provide additional contact center agent staffing support.

Generated 5/17/25, 9:47 AM