BPA Call 70FBTX21A00000004-70FBTX25F00000027

Award Date 11/8/24
Potential Completion Date 9/7/25
Potential Value $49M
Ultimate Awardee
Not listed
Set-Aside Type
No Set-Aside Used
Federal Contract Vehicle
Extent Competed
Full and Open Competition
Major Defense Program
Not listed
Pricing Type
Labor Hours
Place of Performance
Greenwood Village, CO 80111, USA
Solicitation Procedures
Multiple Award, Fair Opportunity
Number Of Offers Received
Not listed
Legislative Mandate
Clinger Cohen Act
National Interest Action
Not listed
Research Type
Not listed
Primary Consortia Member
Not listed
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This is a $49,064,797.80 federal contract awarded by the Federal Emergency Management Agency (FEMA) to Ttec Government Solutions LLC, a global customer experience technology and services company. The contract is a Blanket Purchase Agreement (BPA) call order under FEMA's Multiple Award Schedule (MAS) contract vehicle.

The contract includes implementing the President's Department of Government Efficiency Cost Efficiency Initiative, which falls under the non-covered contract section 2(d) and aligns with public safety. Key services to be provided include contact center support, cloud-based software solutions, and customer service tracking systems. Two major subcontractors, Senture LLC and Iqor US Inc., will provide additional contact center services.

This contract does not have a set-aside designation. The period of performance runs through September 7, 2025.

Generated 7/11/25, 9:45 AM