OC3 call order 15

Ended Awarded Last action

Contract number
70FBTX25F00000027
Awardee
Awarding agency
Obligated
$40,714,636

Award facts

Opportunity
  • 70FBTX25Q00000002 Solicitation number
Contract value 100% obligated
$40,714,635.82 Current and potential, with all options
Completion date 100% complete
  • Current, with exercised options
  • Potential, with all options
Contracting staff
Funding agency
Federal Emergency Management Agency Department of Homeland Security
Competition
Full and Open Competition Multiple Award, Fair Opportunity
Pricing
Labor Hours
Place of performance
Greenwood Village, CO 80111, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Funding Only Action P00016 · The purpose of this modification is to DE-obligate and closeout. -$24,031,318
Supplemental Agreement for work within scope P00015 · The purpose of this modification is to exercise option for the outsourced contact center for customer service agents. $926,156
Exercise an Option P00014 · The purpose of this modification is to exercise outsourced contact center contracts call order 15 option 10 for temporary agents to assist the disaster call… $6,752,500
Other Administrative Action P00013 · OC3 call order 15 option 9 administrative modification implementing the presidents department of government efficiency cost efficiency initiative, fall within… $0
Other Administrative Action P00011 · OC3 call order 15 option 8 administrative modification implementing the presidents department of government efficiency cost efficiency initiative, fall within… $0
Exercise an Option P00012 · OC3 call order 15 option 9 exercise option implementing the presidents department of government efficiency cost efficiency initiative, fall within section… $8,002,500
Other Administrative Action P00010 · OC3 call order 15 option 8 modification to extend the period of performance for three days $0
Exercise an Option P00009 · OC3 call order 15 option 8 implementing the presidents department of government efficiency cost efficiency initiative, fall within section 2(d) as a non-covered… $8,002,500
Other Administrative Action P00008 · OC3 call order 15 interim agreement preserving the active contract status implementing the presidents department of government efficiency cost efficiency… $0
Exercise an Option P00007 · OC3 call order 15 option 7 implementing the presidents department of government efficiency cost efficiency initiative, fall within section 2(d) as a non-covered… $8,002,500
Exercise an Option P00006 $1,328,798
Exercise an Option P00005 · The purpose of this modification is to exercise outsourced contact center contracts call order 15 option 5 for temporary agents to assist the disaster call… $0
Exercise an Option P00004 · OC3 call order 15 option 4 implementing the presidents department of government efficiency cost efficiency initiative, fall within section 2(d) as a non-covered… $8,002,500
Funding Only Action P00003 · The purpose of this modification is to exercise outsourced contact center contracts call order 15 option 3 for temporary agents to assist the disaster call… $0
Exercise an Option P00002 · OC3 call order 15 option 2 $7,909,500
Exercise an Option P00001 · OC3 call order 15 option 1 $7,909,500
Original award $7,909,500
Show all 17

About this award

Written by GovTribe AI ·

The Federal Emergency Management Agency issued a BPA call to Ttec Government Solutions LLC under the General Services Administration Multiple Award Schedule on November 8, 2024. The call, designated OC3 Call Order 15, carries a ceiling value of $40.7 million and was de-obligated and closed out as of August 13, 2026.

Work was performed in Greenwood Village, Colorado. The call procured contact center services. Subcontractors Senture LLC and Iqor US Inc. performed contact center floor support.

In fiscal year 2025, the call generated $40.1 million in invoiced revenue across 615 FTEs and 1,279,607 contractor hours, reflecting a blended government-paid hourly rate of $31.33. Subcontractors performed 41% of contractor hours.

Subawards

Subcontractor Amount Awarded
Senture LLC OC3 CALL ORDER 15 OPTION 1 Contact center services $7,272,375
Iqor US Inc. OC3 CALL ORDER 15 OPTION 1 Contact center services $9,686,000

Quick answers

Who was awarded contract 70FBTX25F00000027?

70FBTX25F00000027 was awarded to Ttec Government Solutions LLC by FEMA Texas National Processing Service Center (Federal Emergency Management Agency) on November 8, 2024.

How much is contract 70FBTX25F00000027 worth?

The government has obligated $40,714,636 on 70FBTX25F00000027.

Which agency awarded contract 70FBTX25F00000027?

FEMA Texas National Processing Service Center (Federal Emergency Management Agency) awarded 70FBTX25F00000027, with funding from Federal Emergency Management Agency (Department of Homeland Security).

Is contract 70FBTX25F00000027 an order under another contract?

Yes. 70FBTX25F00000027 is a BPA call under GS35F151GA-70FBTX21A00000004, a blanket purchase agreement, on Multiple Award Schedule (MAS).

Was contract 70FBTX25F00000027 competed?

The extent of competition for 70FBTX25F00000027 was full and open competition.

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