BPA for call orders when a disaster occurs for turnkey call center support & temporary call agents in handling up to 147,000 production hours per week.

Active Awarded Last action

Contract number
70FBTX21A00000004
Awardee
Awarding agency
Task orders
7 $52,714,259 obligated

Award facts

Combined order value
$52,714,259 Current and potential, with all options
Last date to order 97% complete
IDV ceiling 23% used
$228,420,046.72
Award type
Single award
Who can order
Only the awarding agency
Funding agency
Federal Emergency Management Agency Department of Homeland Security
Set-aside
No set-aside
Competition
Full and Open Competition · 8 offers Multiple Award, Fair Opportunity
Pricing
Labor Hours
Legislative mandates

Award details come from SAM.gov/FPDS.

About this IDV

Written by GovTribe AI ·

The Federal Emergency Management Agency established a Blanket Purchase Agreement with Ttec Government Solutions LLC on June 14, 2021, against the GSA Multiple Award Schedule, with a ceiling of $228.42 million and an ultimate completion date of December 21, 2026. The BPA provides FEMA with turnkey call center support and temporary call agents handling up to 147,000 production hours per week during disaster response operations.

Work is performed in Greenwood Village, Colorado. The BPA operates under labor-hours pricing and carries no set-aside designation.

Recent BPA-call activity includes a $64.75 million call order exercising an option for outsourced contact center customer service agents, awarded November 8, 2024, with performance through October 25, 2025. Ttec engaged Senture LLC, a HUBZone joint venture, and Iqor US Inc. as subcontractors for contact center services delivery. A $264,303 call order for the Outsourced Contact Center Contract Program Management Office was awarded December 17, 2024, running through December 16, 2025. Earlier calls included a $5.72 million order for turnkey call center support and temporary agents awarded September 30, 2022, and a $6.05 million outsourced contact center call awarded September 27, 2022.

Task orders

Task order Ordering agency Obligated Awarded
Outsourced contact center contract (OC3) PMO call order 70FBTX25F00000046 FEMA Texas National Processing Service Center $63,108
OC3 call order 15 70FBTX25F00000027 FEMA Texas National Processing Service Center $40,714,636
The purpose of this requirement is to establish a call order against femas BPA outsourced contact center contract in… 70FBTX24F00000015 FEMA Texas National Processing Service Center $1,793
The purpose of this requirement is to establish a call order against femas BPA outsourced contact center contract in… 70FBTX23F00000021 FEMA Texas National Processing Service Center $140,805
Establish a call order for turnkey call center support & temporary call agents 70FBTX22F00000028 FEMA Texas National Processing Service Center $5,719,864
The purpose of this requirement is to provide an outsourced contact center and temporary call agents 70FBTX22F00000024 FEMA Texas National Processing Service Center $6,054,139
The purpose of this requirement is establish a call-order against FEMA's BPA outsourced contact center contract (OC3)… 70FBTX22F00000019 FEMA Texas National Processing Service Center $19,914

Transactions

Action Obligated Date
Exercise an Option P00010 · Modification P0010 is to extend option 4 for 180 days on the BPA for the outsourced contact center contract . $0
Exercise an Option P00009 · Modification P0009 exercise BPA option 4 implementing the presidents department of government efficiency cost efficiency initiative falls within section 2(d) as… $0
Exercise an Option P00007 · Modification P00007 exercises option period 3 $0
Other Administrative Action P00008 · Modification P00008 update security clauses $0
Change Order P00006 · Modification P00006 increases the BPA rates for option period 2, 3 & 4 in accordance with acquisition alert 24-02 dated 11/15/2023 executive order 14026… $0
Exercise an Option P00005 · Exercise option 2 $0
Other Administrative Action P00004 $0
Other Administrative Action P00003 · The purpose of modification P0003 to 70FBTX21A00000004 is to incorporate hsar clause 3052.204-71, alternate i and to include the language with in the… $0
Exercise an Option P00002 · Outsourced contact center contract (OC3) option 1 $0
Other Administrative Action P00001 $0
Original award $0
Show all 11

Subawards

Subcontractor Amount Awarded
Senture LLC OC3 CALL ORDER 15 OPTION 1 Contact center services $7,272,375
Iqor US Inc. OC3 CALL ORDER 15 OPTION 1 Contact center services $9,686,000

Quick answers

Who was awarded contract 70FBTX21A00000004?

70FBTX21A00000004 was awarded to Ttec Government Solutions LLC by FEMA Texas National Processing Service Center (Federal Emergency Management Agency) on June 14, 2021.

How much is contract 70FBTX21A00000004 worth?

Orders under 70FBTX21A00000004 have obligated $52,714,259. 70FBTX21A00000004's own ceiling is $228,420,047.

How many orders have been placed under contract 70FBTX21A00000004?

7 orders have been placed under 70FBTX21A00000004, the latest on December 17, 2024.

Which agency awarded contract 70FBTX21A00000004?

FEMA Texas National Processing Service Center (Federal Emergency Management Agency) awarded 70FBTX21A00000004, with funding from Federal Emergency Management Agency (Department of Homeland Security).

Who can order from contract 70FBTX21A00000004?

70FBTX21A00000004 is a single award blanket purchase agreement. Only the awarding agency can place orders on it.

Is contract 70FBTX21A00000004 under another contract?

Yes. 70FBTX21A00000004 is a blanket purchase agreement under GS35F151GA, a federal supply schedule, on Multiple Award Schedule (MAS).

Was contract 70FBTX21A00000004 competed?

The extent of competition for 70FBTX21A00000004 was full and open competition. The government received 8 offers.

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