Outsourced contact center contract (OC3) PMO call order
Ended Awarded Last action
- Contract number
- 70FBTX25F00000046
- Awardee
-
Ttec Government Solutions LLC UEI ZSFKFBKXEXX3
- Awarding agency
-
FEMA Texas National Processing Service Center
Federal Emergency Management Agency, Department of Homeland Security
- Obligated
- $63,108
Award facts
- Opportunity
-
- 70FBTX25Q00000003 Solicitation number
- Contract value 100% obligated
- $63,108.36 Current and potential, with all options
- Completion date 100% complete
-
- Current, with exercised options
- Potential, with all options
- Funding agency
- Federal Emergency Management Agency Department of Homeland Security
- NAICS code
- 541519 Other Computer Related Services
- PSC
- R702 Support- Management: Data Collection
- Competition
- Full and Open Competition Multiple Award, Fair Opportunity
- Pricing
- Labor Hours
- Place of performance
- Greenwood Village, CO 80111, USA
- Legislative mandates
-
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Funding Only Action | -$201,194 | |
| Original award | $264,303 |
About this award
FEMA issued a BPA call order to Ttec Government Solutions LLC under the General Services Administration Multiple Award Schedule (MAS) on December 17, 2024, with a ceiling value of $63,108.36. The call order, designated as the Outsourced Contact Center Contract (OC3) Program Management Office Call Order, reached ultimate completion on September 15, 2026, and is priced on a labor-hours basis. Place of performance is Greenwood Village, Colorado. In fiscal year 2025, the call generated $36 thousand in invoiced revenue across 0.1 FTEs with no subcontractor involvement; Ttec self-performed all work.
Quick answers
Who was awarded contract 70FBTX25F00000046?
70FBTX25F00000046 was awarded to Ttec Government Solutions LLC by FEMA Texas National Processing Service Center (Federal Emergency Management Agency) on December 17, 2024.
How much is contract 70FBTX25F00000046 worth?
The government has obligated $63,108 on 70FBTX25F00000046.
Which agency awarded contract 70FBTX25F00000046?
FEMA Texas National Processing Service Center (Federal Emergency Management Agency) awarded 70FBTX25F00000046, with funding from Federal Emergency Management Agency (Department of Homeland Security).
Is contract 70FBTX25F00000046 an order under another contract?
Yes. 70FBTX25F00000046 is a BPA call under GS35F151GA-70FBTX21A00000004, a blanket purchase agreement, on Multiple Award Schedule (MAS).
Was contract 70FBTX25F00000046 competed?
The extent of competition for 70FBTX25F00000046 was full and open competition.
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