Cloud experience technical support ABC call center bridge.
Ended Awarded
- Contract number
- W9124D24F0452
- Awardee
-
Ttec Government Solutions LLC UEI ZSFKFBKXEXX3
- Awarding agency
-
MICC Fort Knox
Mission and Installation Contracting Command, Department of Defense
- Obligated
- $302,035
Award facts
- Opportunity
-
- W9124D24R0137 Solicitation number
- Contract value 72% obligated
-
- $302,034.69 Current, with exercised options
- $416,743.38 Potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Contracting staff
- Funding agency
- Office of the Chief of Staff Headquarters, Department of Defense
- NAICS code
- 541519 Other Computer Related Services
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 1 offer Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Aberdeen Proving Ground, MD 21005, USA
- Legislative mandates
-
- Clinger-Cohen Act FAR part 39
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Funding Only Action | $100,678 | |
| Original award | $201,356 |
About this award
The U.S. Department of the Army awarded a Firm Fixed Price Delivery Order contract worth $416,743.38 to Ttec Government Solutions LLC, doing business as Teletech Government Solutions LLC, for Cloud Experience Technical Support ABC Call Center Bridge services. The contract has an ultimate completion date of September 29, 2025 and was awarded on September 30, 2024. This Delivery Order was placed under the Multiple Award Schedule (MAS) contract held by Ttec Government Solutions LLC. The contract does not have a set-aside designation, indicating it was awarded through full and open competition. Ttec Government Solutions LLC is a global customer experience technology and services company that provides solutions to the U.S. federal government, including electronic toll collection devices, outsourced contact center support, and cloud-based software as a service offerings. The company has established itself as a trusted partner to various government agencies through numerous contract awards over the years.
Quick answers
Who was awarded contract W9124D24F0452?
W9124D24F0452 was awarded to Ttec Government Solutions LLC by MICC Fort Knox (Mission and Installation Contracting Command) on September 30, 2024.
How much is contract W9124D24F0452 worth?
The government has obligated $302,035 on W9124D24F0452. Its potential value, with all options, is $416,743.
Which agency awarded contract W9124D24F0452?
MICC Fort Knox (Mission and Installation Contracting Command) awarded W9124D24F0452, with funding from Office of the Chief of Staff (Headquarters).
Is contract W9124D24F0452 an order under another contract?
Yes. W9124D24F0452 is a delivery order under GS35F151GA, a federal supply schedule, on Multiple Award Schedule (MAS).
Was contract W9124D24F0452 competed?
The extent of competition for W9124D24F0452 was full and open competition. The government received 1 offer.
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