COE contact center support
Ended Awarded Last action
- Contract number
- 47QPCB23F0001
- Awardee
-
Ttec Government Solutions LLC UEI ZSFKFBKXEXX3
- Awarding agency
-
Technology Transformation Service
General Services Administration
- Obligated
- $3,559,914
Award facts
- Opportunity
-
- 47QPCB23Q0001 Solicitation number
- Contract value 100% obligated
- $3,559,913.62 Current and potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Contracting staff
- Funding agency
- Federal Acquisition Service General Services Administration
- NAICS code
- 541519 Other Computer Related Services
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 5 offers Multiple Award, Fair Opportunity
- Pricing
- Labor Hours
- Place of performance
- Washington, DC 20405, USA
- Legislative mandates
-
- Clinger-Cohen Act FAR part 39
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Other Administrative Action | -$2,466,539 | |
| Funding Only Action | $0 | |
| Supplemental Agreement for work within scope | $2,697,635 | |
| Supplemental Agreement for work within scope | $2,000,000 | |
| Funding Only Action | $628,818 | |
| Original award | $700,000 |
About this award
On April 17, 2023, the Federal Acquisition Service awarded a delivery order to Ttec Government Solutions LLC (doing business as Teletech Government Solutions LLC) for COE Contact Center Support with a ceiling value of $3.56M. This labor-hour delivery order, issued under the General Services Administration's Multiple Award Schedule, was structured as a follow-on to existing contract vehicles. However, the award notice indicates that the follow-on contract was not executed as originally planned due to an Executive Order directing conversions to remote and telework services (RTWS), as the original scope was determined to constitute consulting services. This decision resulted in savings of approximately $2.47M to the government. The contract has an ultimate completion date of April 16, 2025, with performance to be executed in Washington, DC. No set-aside designation was utilized for this award.
Ttec Government Solutions LLC is a global customer experience technology and services company headquartered in Greenwood Village, Colorado, with substantial federal contracting experience. The company holds several significant Blanket Purchase Agreements, including a $228M vehicle with the Federal Emergency Management Agency for scalable contact center services supporting disaster response operations and a $25M agreement with Naval Sea Systems Command for electronic toll collection management services. The company has demonstrated consistent success in competing for full and open federal contracts across civilian agencies without relying on set-aside programs, establishing itself as a trusted provider of contact center support, cloud-based solutions, and customer service infrastructure to various federal agencies.
Quick answers
Who was awarded contract 47QPCB23F0001?
47QPCB23F0001 was awarded to Ttec Government Solutions LLC by Technology Transformation Service (General Services Administration) on April 17, 2023.
How much is contract 47QPCB23F0001 worth?
The government has obligated $3,559,914 on 47QPCB23F0001.
Which agency awarded contract 47QPCB23F0001?
Technology Transformation Service (General Services Administration) awarded 47QPCB23F0001, with funding from Federal Acquisition Service (General Services Administration).
Is contract 47QPCB23F0001 an order under another contract?
Yes. 47QPCB23F0001 is a delivery order under GS35F151GA, a federal supply schedule, on Multiple Award Schedule (MAS).
Was contract 47QPCB23F0001 competed?
The extent of competition for 47QPCB23F0001 was full and open competition. The government received 5 offers.
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