BPA Call 70FBTX21A00000004-70FBTX23F00000021

Award Date 4/17/23
Potential Completion Date 4/16/24
Potential Value $163K
Ultimate Awardee
Not listed
Set-Aside Type
No Set-Aside Used
Federal Contract Vehicle
Extent Competed
Full and Open Competition
Major Defense Program
Not listed
Pricing Type
Labor Hours
Place of Performance
Greenwood Village, CO 80112, USA
Solicitation Procedures
Multiple Award, Fair Opportunity
Number Of Offers Received
Not listed
Legislative Mandate
Clinger Cohen Act
National Interest Action
Not listed
Research Type
Not listed
Primary Consortia Member
Not listed
Similar Awards
The U.S. Federal Emergency Management Agency (FEMA) awarded a Blanket Purchase Agreement (BPA) task order worth $264,302.77 to Ttec Government Solutions LLC, doing business as Teletech Government Solutions LLC, for an Outsourced Contact Center Contract (OC3) Program Management Office (PMO) call order. This BPA is under the GSA Multiple Award Schedule (MAS) contract vehicle, allowing FEMA to establish scalable, on-demand contact center capabilities to support disaster response efforts. Ttec...
This is a federal contract award from the Federal Emergency Management Agency (FEMA) to Ttec Government Solutions LLC, a global customer experience technology and services company. The contract establishes a Blanket Purchase Agreement (BPA) for turnkey call center support and temporary call agents, with a ceiling value of $5,719,863.77. The contract is not set aside for any specific business category. Ttec Government Solutions LLC, the prime contractor, has been awarded multiple federal...
This contract was awarded by the Federal Emergency Management Agency (FEMA) to Ttec Government Solutions LLC, a global customer experience technology and services company, to provide turnkey call center support and 1,500 temporary call agents in response to Hurricane Harvey. The contract is valued at $899.4 million over a 114-day period and was not set aside for any specific business category. Ttec Government Solutions LLC, doing business as Teletech Government Solutions LLC, has experience...
This is a $31,731,000.00 call order issued under a Blanket Purchase Agreement (BPA) by the Federal Emergency Management Agency (FEMA) to Ttec Government Solutions LLC, a prime contractor. The contract is for contact center services, including customer service agents, quality assurance, training, and operations management. Ttec Government Solutions LLC has subcontracted a portion of the work to Senture LLC, a Teleperformance company, and Iqor US Inc. The contract does not have a set-aside...
This federal contract award, issued by the Federal Emergency Management Agency (FEMA), establishes a call order against FEMA's Outsourced Contact Center Contract (OC3) Blanket Purchase Agreement (BPA) for Program Management Oversight (PMO) services. The prime contractor is Ttec Government Solutions LLC, doing business as Teletech Government Solutions LLC, a global customer experience technology and services company. The contract has a ceiling value of $19,913.69 and a period of performance...
This is a $6,054,139.44 federal contract awarded by the Federal Emergency Management Agency (FEMA) to Ttec Government Solutions LLC, a global customer experience technology and services company. The purpose of the contract is to provide an outsourced contact center and temporary call agents to support FEMA's operations. This contract is a call order under a larger Blanket Purchase Agreement (BPA) valued at $228 million that Ttec holds with FEMA for on-demand contact center services during...
This is a $45,000 firm fixed-price purchase order awarded by the Naval Supply Systems Command (NAVSUP) to Ttec Government Solutions LLC, doing business as Teletech Government Solutions LLC. The contract has no set-aside designation and is for an unspecified "BASE" requirement with a period of performance through February 4, 2030. Ttec Government Solutions LLC is a global customer experience technology and services company that provides solutions to the U.S. federal government,...
This is a Blanket Purchase Agreement (BPA) awarded by the Federal Emergency Management Agency (FEMA) to General Dynamics Information Technology, Inc. (GDIT) for turnkey call center support and temporary call agents to handle up to 40,000 production hours per week in the event of a disaster. The $15,059,938.95 ceiling value BPA contract has a completion date of September 13, 2023. It utilizes the Multiple Award Schedule contract vehicle. The award does not have a set-aside designation. GDIT has...
This federal contract award establishes a call order against the Federal Emergency Management Agency's (FEMA's) Blanket Purchase Agreement (BPA) for Outsourced Contact Center services. The purpose is to support FEMA's disaster response efforts in Oklahoma, Ohio, and Texas. The $32,483,640.00 contract was awarded to General Dynamics Information Technology, Inc. (GDIT), a large for-profit information technology and engineering services company. GDIT will utilize subcontractors Telaforce LLC and...
The Federal Communications Commission awarded a $12,624,038.76 firm fixed price delivery order to Ttec Government Solutions LLC, doing business as Teletech Government Solutions LLC, to provide OTA and rescan call center services. The contract is not set-aside and was awarded on December 4, 2018 with a completion date of November 30, 2020. Ttec Government Solutions LLC is a global customer experience technology and services company that has previously provided products and services such as...

This federal contract award to Ttec Government Solutions LLC, doing business as Teletech Government Solutions LLC, is a Blanket Purchase Agreement (BPA) call order against FEMA's existing BPA for outsourced contact center services in support of FEMA's disaster response efforts. The contract has a ceiling value of $162,766.78 and an ultimate completion date of April 16, 2024. This BPA call order is part of a larger $228 million BPA that allows FEMA to scale up to 147,000 production hours per week for temporary call agent support during disaster response. Ttec Government Solutions LLC is the prime contractor, and the contract was awarded through the Multiple Award Schedule (MAS) contract vehicle without any set-aside designation.

Generated 5/17/25, 9:50 AM