The purpose of this requirement is to establish a call order against femas BPA outsourced contact center contract in support of femas disaster response for PMO duti-readiness.
Ended Awarded Last action
- Contract number
- 70FBTX23F00000021
- Awardee
-
Ttec Government Solutions LLC UEI ZSFKFBKXEXX3
- Awarding agency
-
FEMA Texas National Processing Service Center
Federal Emergency Management Agency, Department of Homeland Security
- Obligated
- $140,805
Award facts
- Opportunity
-
- 70FBTX23Q00000004 Solicitation number
- Contract value 100% obligated
- $140,804.90 Current and potential, with all options
- Completion date 100% complete
-
- Current, with exercised options
- Potential, with all options
- Funding agency
- Federal Emergency Management Agency Department of Homeland Security
- NAICS code
- 541519 Other Computer Related Services
- PSC
- R702 Support- Management: Data Collection
- Competition
- Full and Open Competition Multiple Award, Fair Opportunity
- Pricing
- Labor Hours
- Place of performance
- Greenwood Village, CO 80112, USA
- Legislative mandates
-
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Close Out | -$21,962 | |
| Original award | $162,767 |
About this award
FEMA issued a BPA call to TTEC Government Solutions LLC under the Federal Emergency Management Agency's $228 million Blanket Purchase Agreement for outsourced contact center services, with a ceiling value of $140,804.90 and an award date of April 17, 2023. The call was issued to support FEMA's disaster response for PMO DUTI-Readiness and was ultimately completed on November 21, 2025, when the call was de-obligated and closed out. Performance was located in Greenwood Village, Colorado. The engagement was labor-hour priced, providing contact center support scaled to support FEMA's disaster response mission capability.
Quick answers
Who was awarded contract 70FBTX23F00000021?
70FBTX23F00000021 was awarded to Ttec Government Solutions LLC by FEMA Texas National Processing Service Center (Federal Emergency Management Agency) on April 17, 2023.
How much is contract 70FBTX23F00000021 worth?
The government has obligated $140,805 on 70FBTX23F00000021.
Which agency awarded contract 70FBTX23F00000021?
FEMA Texas National Processing Service Center (Federal Emergency Management Agency) awarded 70FBTX23F00000021, with funding from Federal Emergency Management Agency (Department of Homeland Security).
Is contract 70FBTX23F00000021 an order under another contract?
Yes. 70FBTX23F00000021 is a BPA call under GS35F151GA-70FBTX21A00000004, a blanket purchase agreement, on Multiple Award Schedule (MAS).
Was contract 70FBTX23F00000021 competed?
The extent of competition for 70FBTX23F00000021 was full and open competition.
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