The purpose of this requirement is to establish a call order against femas BPA outsourced contact center contract in support of femas disaster response for PMO duti-readiness 2024.
Ended Awarded Last action
- Contract number
- 70FBTX24F00000015
- Awardee
-
Ttec Government Solutions LLC UEI ZSFKFBKXEXX3
- Awarding agency
-
FEMA Texas National Processing Service Center
Federal Emergency Management Agency, Department of Homeland Security
- Obligated
- $1,793
Award facts
- Opportunity
-
- 70FBTX24F000000003 Solicitation number
- Contract value 100% obligated
- $1,792.97 Current and potential, with all options
- Completion date 100% complete
-
- Current, with exercised options
- Potential, with all options
- Funding agency
- Federal Emergency Management Agency Department of Homeland Security
- NAICS code
- 541519 Other Computer Related Services
- PSC
- R702 Support- Management: Data Collection
- Competition
- Full and Open Competition Multiple Award, Fair Opportunity
- Pricing
- Labor Hours
- Place of performance
- Greenwood Village, CO 80111, USA
- Legislative mandates
-
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Close Out | -$74,935 | |
| Original award | $76,728 |
About this award
FEMA issued a BPA call to Ttec Government Solutions LLC on May 1, 2024 under FEMA's Outsourced Contact Center BPA with a ceiling value of $1,792.97. The call established order support for FEMA's disaster response and PMO DUTI-Readiness 2024 operations. Place of performance is Greenwood Village, Colorado. The call ultimately closed out on November 4, 2025. The parent BPA, a $228 million agreement for outsourced contact center services, enables FEMA to scale contact center capabilities to 147,000 production hours per week during disaster response efforts. The call operated under labor-hour pricing.
Quick answers
Who was awarded contract 70FBTX24F00000015?
70FBTX24F00000015 was awarded to Ttec Government Solutions LLC by FEMA Texas National Processing Service Center (Federal Emergency Management Agency) on May 1, 2024.
How much is contract 70FBTX24F00000015 worth?
The government has obligated $1,793 on 70FBTX24F00000015.
Which agency awarded contract 70FBTX24F00000015?
FEMA Texas National Processing Service Center (Federal Emergency Management Agency) awarded 70FBTX24F00000015, with funding from Federal Emergency Management Agency (Department of Homeland Security).
Is contract 70FBTX24F00000015 an order under another contract?
Yes. 70FBTX24F00000015 is a BPA call under GS35F151GA-70FBTX21A00000004, a blanket purchase agreement, on Multiple Award Schedule (MAS).
Was contract 70FBTX24F00000015 competed?
The extent of competition for 70FBTX24F00000015 was full and open competition.
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