OTA and rescan call center
Ended Awarded Last action
- Contract number
- 273FCC19F0022
- Awardee
-
Ttec Government Solutions LLC UEI ZSFKFBKXEXX3
- Awarding agency
-
Federal Communications Commission
- Obligated
- $11,645,803
Award facts
- Opportunity
-
- General Purpose Commercial Information Technology Equipment, Software and Services Solicitation · Posted Jun 13, 2019
- Contract to Assist the Federal Communications Commission or an Over-The- Air/Rescan Call Center Award Notice · Posted Dec 17, 2018
- Contract value 92% obligated
-
- $11,645,802.76 Current, with exercised options
- $12,624,038.76 Potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Contracting staff
- NAICS code
- 541519 Other Computer Related Services
- PSC
- R499 Support- Professional: Other
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 1 offer Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Greenwood Village, CO 80112, USA
- Legislative mandates
-
- Clinger-Cohen Act FAR part 39
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Funding Only Action | -$380,144 | |
| Funding Only Action | $54,762 | |
| Other Administrative Action | $0 | |
| Funding Only Action | -$469,548 | |
| Funding Only Action | -$307,198 | |
| Other Administrative Action | $0 | |
| Funding Only Action | $6,400,275 | |
| Funding Only Action | $2,347,655 | |
| Original award | $4,000,000 |
About this award
The Federal Communications Commission awarded a $12,624,038.76 firm fixed price delivery order to Ttec Government Solutions LLC, doing business as Teletech Government Solutions LLC, to provide OTA and rescan call center services. The contract is not set-aside and was awarded on December 4, 2018 with a completion date of November 30, 2020. Ttec Government Solutions LLC is a global customer experience technology and services company that has previously provided products and services such as electronic toll collection devices and account services, as well as outsourced contact center support, to various Department of Defense, Department of Justice, and Federal Emergency Management Agency contracts and vehicles. This award appears to be related to the company's work in the federal contact center space.
Quick answers
Who was awarded contract 273FCC19F0022?
273FCC19F0022 was awarded to Ttec Government Solutions LLC by Federal Communications Commission on December 4, 2018.
How much is contract 273FCC19F0022 worth?
The government has obligated $11,645,803 on 273FCC19F0022. Its potential value, with all options, is $12,624,039.
Is contract 273FCC19F0022 an order under another contract?
Yes. 273FCC19F0022 is a delivery order under GS35F151GA, a federal supply schedule, on Information Technology Schedule 70 (IT-70).
Was contract 273FCC19F0022 competed?
The extent of competition for 273FCC19F0022 was full and open competition. The government received 1 offer.
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