RFP 2021-59 Inmate Commissary Services

Clackamas County Sheriff's Office (CCSO) Correctional Facility is seeking proposals for a comprehensive inmate commissary and banking services contract through RFP 2021-59. The procurement aims to secure a vendor capable of providing full-service commissary operations, including banking services, debit card programs, kiosk equipment, food items, and personal hygiene products for inmates to purchase both onsite and online. Qualified vendors must deliver a computerized inventory and accounting system, three cashier kiosks, and integrate with the jail management system while maintaining CJIS-compliant data storage. The RFP requires vendors to demonstrate capabilities in providing high-quality services for a facility that currently houses up to 465 inmates, with an average of 120 inmates using commissary services weekly. Evaluation criteria will include project approach, service descriptions, return processes, pricing and revenue options, staff security measures, and hardware/software capabilities. The original proposal closing date was extended to September 8, 2021, at 2:00 PM PDT, with an anticipated contract start date of October 1, 2021. The contract term is structured for 5 years, with options for two additional 2-year renewals.

While no specific set-aside designations were explicitly mentioned, the RFP indicates that the current commissary vendor generates approximately $131,000 in annual sales during COVID periods and $160,000 in pre-COVID times. The county currently generates a 37% margin on commissary sales and provides approximately 1,003 indigent kits and 9,000 hygiene kits annually. The Notice of Intent to Award document reveals that three vendors competed for the contract: Keefe Commissary Network, LLC (who received the highest score of 93.29), Summit Food Service, LLC (81.86 points), and TW Vending, Inc. dba Turnkey Corrections (71.57 points). The facility already has existing infrastructure, including a phone/tablet vendor with a lobby kiosk for friends and family to deposit funds, and requires the new vendor to provide three additional bill acceptors/kiosks for staff use. The RFP suggests that the selected vendor will be expected to provide a commission payment to the county, though specific financial terms were not detailed in the publicly available documents.