Pre-Advertisement Notice for Curbside Management Services

The City of Atlanta Department of Aviation is conducting a Multi-Step Sealed Bid process to procure qualified vendors to provide comprehensive curbside management services for commercial ground transportation operations at Hartsfield-Jackson Atlanta International Airport. The procurement encompasses management and oversight of taxis, limousines, shuttles, rideshare services, hotel shuttles, off-airport parking shuttles, charter buses, and the Airport's ConnectATL Shuttle Service at both Domestic and International Terminals and the Rental Car Center. The selected operator must provide 24/7/365 operational coverage with professional, well-trained staff including a General Manager with at least five years of ground transportation management experience, along with on-site key operational managers available during all hours of operation. Key service deliverables include staffing and training, customer service assistance, crowd control and congestion mitigation, vehicular and pedestrian traffic control, distressed passenger assistance, Ground Transportation Management System (GTMS) operation, vehicle access control system management, compliance monitoring, and monthly statistical reporting. The operator must demonstrate experience managing high-volume curbside or transportation operations, capability to support 24/7/365 staffing and real-time coordination, proven performance in safety and traffic control, regulatory compliance including the Americans with Disabilities Act (ADA), and the ability to implement or integrate technology systems for vehicle tracking, permitting, dispatching, and revenue collection. The contract includes a three-year initial term with two optional one-year renewal periods exercisable at the City's sole discretion, and the prequalification phase is the initial step with an Invitation for Bids (IFB) to follow. A Pre-Solicitation Conference will be noticed and held to provide additional details and address vendor questions, with a pre-advertisement notice posted on April 14, 2026, and a May 4, 2026 deadline for submissions related to the prequalification phase.

The documents do not explicitly identify set-aside designations or restrictions on organizational types eligible to respond to this solicitation. The operator is prohibited from holding any other commercial ground transportation permits or service contracts at the Airport during the agreement term to avoid conflicts of interest. The selected vendor must integrate with or maintain a fully functional Ground Transportation Management System (GTMS) for permitting, access tracking, fee collection, and automated dispatching, and must comply with a minimum wage requirement of at least $15 per hour (with one document specifying $20 per hour for the Department of Aviation). The City shall reimburse the operator for approved reimbursable expenses including personnel compensation, employee benefits, training, lease and rental payments, communication and utilities, contractual services, supplies and materials, insurance and taxes, equipment, and facility projects, in addition to paying a monthly Management Fee on an arrears basis as detailed in Exhibit A.1. The operator is subject to liquidated damages ranging from $250 to $1,000 per occurrence for violations including staffing non-compliance, operational procedure violations, excessive complaints, dress code violations, poor customer experience scores, and ADA/Title VI non-compliance, with penalties deducted from the monthly Management Fee. While specific budget ranges or award values are not provided in the available documentation, the contract structure indicates reimbursement of approved operating expenses plus a monthly management fee subject to adjustment based on staffing levels and performance metrics.