UNSPSC 80111616: Temporary customer service personnel

UNSPSC 80111616 Temporary customer service personnel is a Commodity code describing temporary staffing services that state and local governments procure across diverse operational needs — from routine administrative and clerical coverage to specialized roles in healthcare, education, facilities management, and disaster response. Recent solicitations reveal that agencies buy temporary labor to address hiring delays, seasonal demand spikes, workforce gaps created by leave, and emergency staffing shortages. The mix of issuing bodies is broad: state agencies (Texas, Oregon, Mississippi, Colorado, Illinois, Florida Department of Commerce), counties (Denton, Boulder, Broward, Harris, Collin), cities (St. Petersburg, Alexandria, Dallas, DeBary, Phoenix), school districts (Hillsborough County, Richardson, City Colleges of Chicago, Barrow County), transit and utility authorities (Orlando Utilities Commission), state entities (Texas Tech University, Teacher Retirement System of Texas, Colorado Department of Corrections), workforce boards (Greater Louisville), and specialized districts (School Board of Polk County). A handful of jurisdictions appear multiple times: the State of Texas, Florida agencies, and the District of Columbia all solicited temporary staffing multiple times in the recent window, signaling consistent demand. The code spans a wide range of worker types: customer service and administrative staff; medical and clinical personnel (speech-language pathologists, psychiatrists, psychologists, substance use disorder counselors, EMTs); skilled trades (maintenance workers, electricians, plumbers, equipment mechanics); grounds and facilities workers; food service and kitchen staff; event and stagehand labor; and dispatch and security personnel. Staffing models vary from traditional temporary agencies supplying on-call labor to employer-of-record arrangements where the vendor carries payroll and compliance responsibilities.

Recent opportunities cluster in Florida (Hillsborough County schools seeking 100+ SLP positions; Polk County schools, Broward County, Orlando Utilities, Broward Addiction Recovery Center); Texas (St. Petersburg, Richardson ISD, Dallas, Texas Tech, TRS, Harris County, multiple state agencies); and multiple states through NASPO ValuePoint and other cooperative purchasing vehicles. The City of St. Petersburg's RFP 26281 (due October 29, 2026) seeks temporary staffing across 25 position categories with incumbent rates running $19.32–$99.52 per hour and a three-year initial term plus two optional one-year renewals. Hillsborough County Public Schools' RFP 24127 (due March 23, 2026, as amended) procures 100 SLP and 2 SLPA positions on an as-needed basis with an annual budget around $11.6 million and IDEA grant funding up to $3 million; proposals were weighted 35 points for specifications, 25 for qualifications, and 40 for cost. The Florida Department of Commerce's RFP 16689 (due September 3, 2026) established a 36-month disaster-recovery staffing contract across 21 local workforce development boards serving 67 counties, structured as cost-reimbursement with no guaranteed volume. Colorado Department of Corrections' RFP (due September 7, 2026) sought substance use disorder assessors and clinicians at specific correctional facilities for a nine-month initial term with four one-year renewal options. The State of Oregon and multiple states are accessing temporary staffing through cooperative vehicles: Robert Half under HGAC and TS06-25; NASPO ValuePoint RFP 60-00000-26-00092 (due August 11, 2026) for multi-state use; and Texas SMART BUY. Geographic activity spans the South (Florida, Texas, Georgia), Midwest (Illinois, Colorado), Mountain West (Arizona, Nevada), Mid-Atlantic (Virginia, DC, Maryland), and Pacific Northwest (Oregon), with no obvious geographic concentration.