UNSPSC 80111616: Temporary customer service personnel

UNSPSC 80111616 Temporary customer service personnel is a Commodity code that encompasses staffing vendors supplying short-term, on-demand labor across administrative, clerical, professional, technical, and specialized service roles to state and local government. In practice, state and local solicitations under this code seek flexible workforce augmentation for project-based work, seasonal peaks, emergency coverage, and operational backfill—ranging from administrative assistants and data entry clerks to grounds maintenance workers, event staff, and specialized technicians. Recent opportunities show buyers acquiring both individual temporary placements and pre-qualified vendor rosters to draw from as needs arise, with pricing structured as hourly rates, daily fees, or markup percentages applied to base wages.

The issuing-body mix spans state departments, county governments, municipalities, school districts, and special-purpose authorities. Texas agencies and cities dominate recent activity, including the State of Texas (cooperative purchasing vehicles and RFPs for event staffing and temporary labor), the City of Tucson, City of Temple, City of San Antonio, City of Richardson, and Collin County Community College District. County procurement is also active: Ventura County, Collier County (Florida), Cuyahoga County (Ohio), and Orange County (Florida) all posted temporary staffing RFPs in the past three months. Colorado's state purchasing office and the State of Nevada via NASPO ValuePoint underscore cooperative purchasing as a widespread mechanism for this service. Geographic spread is broad: Texas and Florida dominate in frequency, with significant activity in Colorado, Arizona, California, Ohio, Illinois, Georgia, and Wisconsin. Colorado's RFP-SPCO-26-BS01 (due May 7, 2026, seeking temporary staffing across five regions statewide) and the City of Tucson's RFP 260222 (due May 22, 2026, seeking administrative, IT, and finance staffing for the city and Axia Cooperative members nationwide) are representative of current demand. The Texas Department of Agriculture's pesticide disposal event staffing RFP (5510000952, due August 17, 2026) shows specialization within the code; Texas Tech University's maintenance and repair staff augmentation RFP (RFP 2026-1191, due July 31, 2026, through VetHUB) illustrates multi-trade labor sourcing. Collin County Community College District's ITB 038 (due July 9, 2024, with estimated three-year spend of $2.8 million against current incumbent spend of $2.13 million) shows volume scale and renewal cycles.