Passenger Flow Management Solution and Services

The City of Phoenix is requesting sealed proposals for a turn-key passenger flow management system and services at Phoenix Sky Harbor International Airport under a seven-year contract commencing January 1, 2027, with proposals due July 30, 2026 at 11:00 a.m. Written inquiries close July 9, 2026; a non-mandatory hybrid pre-offer conference and site visit occurred June 30, 2026.

Offerors must meet strict qualification gates: a minimum of five years of continuous experience within the last seven years implementing and managing passenger flow systems, with at least three successful system implementations at medium or large hub U.S. airports as defined by the FAA. A dedicated, full-time Project Lead must be assigned and may not change during solicitation or through contract award.

The scope encompasses design, procurement, installation, programming, testing, training, commissioning, and 24/7/365 maintenance and technical support for a system replacing the legacy TSA checkpoint wait-time monitoring system and current Sky Train people-counting technology. Initial implementation covers TSA security checkpoints in Terminals 3 and 4 and six Sky Train stations. The system must detect and monitor passenger queue lengths, capture passenger counts, determine actual wait times, and record Sky Train boarding and offboarding activity with 99.99% uptime; service credits apply if uptime falls below this threshold. Data processing latency must not exceed two seconds with positioning precision of 50 centimeters or better. The system must integrate with Microsoft Active Directory and Azure Active Directory/ADFS, operate on VMware virtual machines, run current Windows and SQL Server versions, and provide comprehensive reporting, visualization, and API capabilities. Pricing is submitted per unit by line item per the fee schedule attachment.

The contractor must provide a performance guarantee letter from a bank or bonding company evidencing commitment to provide $150,000, maintained for the contract term. A one-year warranty with no maintenance fees begins upon final acceptance; maintenance, repair, and support pricing for the remaining contract term must be submitted separately. All offers must remain firm and fixed for 180 calendar days from solicitation opening. Offerors must complete data privacy and vendor security maturity questionnaires and submit mandatory compliance forms including Conflict of Interest and Transparency, Debarment and Suspension Certification, FTA Federal Certifications, Sensitive Security Information Acknowledgment, and Heat Safety Compliance forms. The City supplies server-related software and workstations. Supplemental airport contract terms and City information security standards (password management, vulnerability and patch management, identity management) apply to all contract performance.