RFP 784-26-2682- Student Success and Mentoring Software

Cancelled State & local contract opportunity Posted

Solicitation number
784-26-2682
State
Texas
Responses due

Opportunity facts

Jurisdiction
NIGP codes
UNSPSC codes
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Point of contact

Opportunity details come from txsmartbuy.com. Updated .

About this opportunity

Written by GovTribe AI ·

The University of Houston-Downtown is requesting proposals for a cloud-based student success and mentoring software platform under RFP 784-26-2682, with proposals due June 30, 2026 at 3:00 PM CT and an inquiries deadline of June 16, 2026 at 3:00 PM CT. A State of Texas Subcontracting Plan is mandatory; failure to submit a completed plan in the second sealed envelope will result in disqualification.

The solution must be a Software-as-a-Service platform supporting automated mentor-mentee matching, integrated communication tools, reporting, analytics, and assessment capabilities to drive student engagement, persistence, retention, and success. The platform must integrate with Slate CRM and other institutional systems, comply with FERPA requirements, and include implementation, training, maintenance, and technical support. Vendors must demonstrate a minimum of five years of experience providing mentoring or student success software to higher education institutions and provide at least three customer references. For cloud computing solutions, TXRAMP Certification and HECVAT documentation (if applicable to Electronic Information Resources) are required.

The contract will commence upon execution, targeting July 2026, with an initial three-year term and optional renewals for two additional one-year periods, for a maximum five-year duration. Proposals must be submitted in two separately sealed envelopes at the UHD Purchasing Department, One Main Street, Suite S970, Houston, Texas 77002, with hard copies and USB copies in PDF format. Proposal validity must be maintained for a minimum of 120 days from submission, with automatic rollover for an additional 120 days unless otherwise specified.

Evaluation criteria total 100 points: Platform Functionality and Features (20), Implementation and Onboarding (20), Evidence of Effectiveness (20), Higher Education Experience and References (15), Integration and Technical Compatibility (15), Customer Service and Ongoing Support (5), and Pricing (5). The University's Standard Purchasing Agreement (Exhibit B) is the preferred contract form; modifications require UH System Legal Counsel approval and may result in bid rejection. Insurance requirements include $1,000,000 per occurrence / $2,000,000 aggregate Commercial General Liability, $5,000,000 Professional Liability or Errors & Omission, statutory Workers' Compensation, $1,000,000 Commercial Automobile Liability, and $5,000,000 excess/umbrella coverage, with the University named as additional insured. Q&A addendum will post June 18, 2026 at 5:00 PM CT.

Files

File Type Posted
ESBD_526065_1782330435239_Addendum 2 Q&A.pdf PDF
ESBD_526065_1781716873375_Addendum 1 Deadline Extensions.pdf PDF
ESBD_526065_1781195392015_Standard Purchasing Agreement.pdf PDF
ESBD_526065_1781195280753_RFP 784-26-2682 Student Success and Mentoring Software.docx DOCX document
ESBD_526065_1781195079428_PreReqs RFP 784-26-2682 Student Success and Mentoring Software.pdf PDF
ESBD_526065_1781195355275_State of Texas Subcontracting Plan.pdf PDF
ESBD_526065_1781195318998_Execution of Offer.pdf PDF

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