Mobile App Replacement

The Oregon State Lottery Commission is soliciting proposals under RFP #S-177000-00016166 for Mobile App Replacement and Associated Technology Solutions, representing a comprehensive digital transformation initiative to enhance player convenience and modernize technology infrastructure. The procurement seeks qualified vendors to plan, design, and fully implement a replacement mobile application that enables players to submit and track claims, manage payments via ACH, receive communications through multiple channels, access game information, participate in Second Chance entries, scan lottery tickets, locate retailers, and manage digital coupons. The solution must integrate with existing systems including the Aurora/BSL central gaming system, Intelligen for VLT games, iMarcs for Second Chance functionality, the Anywhere API for ticket scanning, and LexisNexis for Know Your Customer verification, while achieving full ADA WCAG 2.1 compliance, OWASP Mobile Application Security guidelines adherence, and security certifications such as ISO 27001 or FedRAMP. Minimum qualifications require proposers to submit a detailed twenty-page technical approach and ten-page management approach with staffing plan, key person resumes for the Engagement Manager, Project Manager, and Lead Mobile App Replacement Developer, three documented past performance projects of similar scope completed within the last five years with verified client references, completion of a functional and technical requirements matrix, a three-month Discovery Phase commitment statement, and a comprehensive pricing proposal covering both the Discovery Phase and Implementation Phase. The RFP follows a structured evaluation process with two rounds of questions and clarifications due March 16, 2026, and March 30, 2026, respectively, a proposal submission deadline of April 13, 2026, at 3:00 PM Pacific Time, vendor demonstrations scheduled for May 11-15, 2026, a Notice of Intent to Award expected June 1, 2026, and an award protest period ending June 6, 2026, with the initial Discovery Phase contract to be negotiated upon selection with progression to a Long-Term Implementation Contract upon mutual agreement following the Discovery Phase completion.

The procurement does not establish formal set-asides for disadvantaged enterprises; however, proposers must complete a Certified Disadvantaged Business Outreach Plan identifying minority-owned, woman-owned, service-disabled veteran-owned, emerging small business, and disadvantaged business certifications and detailing anticipated subcontracting opportunities and outreach efforts to certified firms. All proposers, regardless of organization type, must comply with Oregon procurement regulations, state prevailing wage requirements, and comprehensive security background investigation requirements for all vendor personnel performing services, including completion of the Major Procurement Vendor Disclosure Form, Personal Disclosure Form, Vendor Employee Disclosure Form, and Preliminary Security Questionnaire. The RFP requires proposers to provide proof of insurance with minimum coverage including workers' compensation, commercial general liability of $1,000,000 per occurrence and $2,000,000 aggregate, professional liability of $2,000,000, and automobile liability of $1,000,000 combined single limit, with the State of Oregon and Lottery named as additional insureds. No incumbent vendor or current contractor is identified in the solicitation materials, and no specific award value or budget range is disclosed, as pricing will be established through the Discovery Phase proposal submission and subsequent contract negotiation; however, the Long-Term Contract master agreement establishes rate increase limitations of the lesser of three percent or the National Producer Price Index increase for IT technical support and consulting services. Proposers may submit additional complementary technology solutions such as website management, central gaming system replacement, or CRM solutions to be evaluated separately on an informational basis and potentially incorporated into the Long-Term Implementation Contract scope following Discovery Phase completion and mutual agreement.