Implement ServiceNow - IT Asset Management & ITSM Enhancements

Closed State & local contract opportunity

Solicitation number
2023-RFP-294
State
California
Responses due

Opportunity facts

UNSPSC codes
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Point of contact

Opportunity details come from procurement.opengov.com. Updated .

About this opportunity

Written by GovTribe AI ·

The City of Pasadena is seeking proposals for a comprehensive ServiceNow implementation project focused on IT Asset Management and Information Technology Service Management (ITSM) Enhancements for the Department of Information Technology (DoIT). The primary objective is to configure ServiceNow to support advanced asset management processes, including migrating current asset data, tracking various asset types, and expanding capabilities in incident reporting, procurement history, and department-level asset reporting. The project involves implementing robust asset and cost management solutions with specific requirements for process improvements and technology integration. Evaluation of proposals will follow a weighted scoring system: 40% for Proposed Solution, 30% for Experience and References, 20% for Cost Proposal, 5% for Local Pasadena Business status, and 5% for Small or Micro-Business designation. Key submission deadlines include a mandatory pre-proposal meeting on June 28, 2023, and a proposal submission deadline of July 26, 2023 at 3:00 pm. Technical proposals are limited to 80 pages and must demonstrate a comprehensive understanding of the project scope, with contractors required to submit separate technical and price proposals.

The procurement opportunity appears to have several organizational participation requirements and restrictions, including compliance with the Pasadena Living Wage Ordinance and equal employment opportunity provisions. Potential bidders must complete numerous administrative forms, including a Unique Entity Identifier (UEI) from SAM.gov, a Conflict of Interest Disclosure, and a Taxpayer Protection Amendment Disclosure. While specific budget ranges are not explicitly stated, the contract will have an initial one-year term from the date of execution. The city maintains a virtualized server and private cloud environment, with technical prerequisites including compatibility with Microsoft Windows Server and .NET framework. Contractors must be prepared to undergo a 30-day pre-deployment certification process and demonstrate capabilities in areas such as Active Directory integration, multi-factor authentication, data encryption, and compliance with standards like PCI DSS, HIPAA, and CJIS. Disadvantaged and local businesses receive additional consideration in the evaluation process, with specific point allocations for Pasadena-based and small business entities.

Opportunity text

Implement the following services in ServiceNow and facilitate process-changes in DoIT in order to support:

  • Asset & Cost Management
  • Asset Reporting

Files

File Type Posted
Implement_ServiceNow_-_IT_Asset_Management_&_ITSM_Enhancements.pdf PDF
TELCOM_DATA.xlsx XLSX spreadsheet
DESKTOP-RADIO_DATA.xlsx XLSX spreadsheet
DESIGNATED_REPRESENTATIVESdocx.pdf PDF
DoIT_Technical_Questionnaire.xlsx XLSX spreadsheet
Pasadena_Taxpayer_Protection_Amendment_Disclosure_(2).pdf PDF
CONFLICT_OF_INTEREST_(5).pdf PDF
DISQUALIFICATION_DISCLOSURE_(4).pdf PDF
REQUIRED_FORMS_-_AAs_-_SIG-LEGAL-STATUS_-_DECLARATION_OF_NONCOLUSION_(27).pdf PDF
Master_Services_Contract.pdf PDF
RELEVANT_EXPERIENCE_FORM.pdf PDF
Unique_Entity_ID_(SAM).pdf PDF
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