Escalator Maintenance and Repair Services
Closed State & local contract opportunity
- Solicitation number
- 26-P-00005
- State
- Florida
- Responses due
Opportunity facts
- Jurisdiction
- Points of contact
-
- Joshua Lamonde joshua.lamonde@tampagov.net (813) 274-7048
- Ivette Rosario ivette.rosario@tampagov.net (813) 274-8837
Opportunity details come from procurement.opengov.com. Updated .
About this opportunity
The City of Tampa's Convention & Tourism department is seeking Escalator Maintenance and Repair Services for the Tampa Convention Center through Request for Proposals (RFP) No. 26-P-00005. The procurement covers comprehensive maintenance for ten Kone escalators and one wheelchair lift across multiple building locations, including Front Drive, Registration to West Hall, and Ballroom areas. Key deliverables include preventative maintenance, routine inspections, emergency repairs, and real-time monitoring to ensure escalator reliability and minimize operational disruptions. The RFP requires a dedicated technician with in-depth knowledge of the facility's equipment and operational needs, emphasizing proactive problem-solving and responsive communication. Evaluation criteria are comprehensive, totaling 100 points across seven categories: Technical Expertise & Staffing (25 points), Service Quality & Maintenance Plan (20 points), Communication & Responsiveness (15 points), Cost & Contract Flexibility (10 points), References & Performance History (10 points), Criminal History Screening Practices (5 points), and Small Local Business Enterprise (SLBE) Participation (15 points). A mandatory pre-proposal conference and site visit are scheduled for November 20, 2025, with proposals due by December 12, 2025. The initial contract term is one year, with potential renewal options for four additional one-year periods.
The procurement includes significant emphasis on Small Local Business Enterprise (SLBE) participation, with 15 evaluation points dedicated to this criterion. Proposers must demonstrate compliance with the City of Tampa's Equal Business Opportunity requirements and may need to submit documentation such as the DMI-30 Form for subcontractor payments and the DMI-40 Letter of Intent. The contract has an estimated value of $60,000.00 and requires proposers to have Original Equipment Manufacturer (OEM) certification for Kone escalators. Pricing structure includes monthly maintenance rates, hourly repair rates (standard and emergency), and parts pricing based on a percentage off manufacturer's suggested retail price (MSRP). Proposers must also comply with ADA requirements, submitting an Accessibility Conformance Report and demonstrating WCAG 2.1 Level AA and Section 508 accessibility standards. The city reserves the right to perform hands-on testing of proposed services and verify accessibility claims. While no incumbent vendor is specifically mentioned, the RFP suggests a preference for a service provider with proven expertise in escalator maintenance and a strong track record of responsive, proactive service.
Opportunity text
Maintaining the reliability and performance of our escalators is crucial to the seamless operation of our facility, particularly given its service-driven nature. A well-structured maintenance and repair program ensures that these systems remain safe, efficient, and fully functional, minimizing downtime and disruptions. We require a dedicated service provider with expertise in preventive maintenance, real-time monitoring, and rapid-response repairs to achieve this. The ability to proactively identify and address issues through connected services and predictive maintenance will be critical in keeping our equipment running optimally while reducing the risk of unexpected failures.
Beyond technical expertise, the success of this partnership will hinge on having a highly trained technician specifically assigned to our facility. This individual must possess in-depth knowledge of our equipment and operational needs, while also proactively communicating and solving problems. Given the nature of our facility, where peak usage fluctuates with scheduled events, the technician must be well-versed in anticipating service demands and coordinating maintenance to avoid disruptions. Their ability to communicate effectively-both in technical matters and in understanding our operational priorities-will be instrumental in ensuring a seamless maintenance approach tailored to our needs.
Furthermore, our facility demands a service provider that offers routine maintenance and is readily available to support special events, where escalator performance is critical. The assigned technician should be responsive, accessible, and capable of providing immediate solutions during high-traffic periods, ensuring uninterrupted operation. A company that prioritizes a strong working relationship, backed by a dedicated technician and a responsive support team, will be the key to maintaining the efficiency and reliability of our escalators. Our ultimate goal is to establish a partnership with a company that understands the importance of proactive service, clear communication, and event-driven operational support to maintain the highest level of service quality.
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