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This is a Request for Proposals (RFP) document for the City of Tampa's Convention & Tourism department seeking Escalator Maintenance and Repair Services for the Tampa Convention Center under RFP No. 26-P-00005. The procurement covers comprehensive maintenance and repair services for ten Kone escalators and one wheelchair lift located across multiple building areas including Front Drive, Registration to West Hall, and Ballroom sections. Required services encompass preventative maintenance, routine inspections, emergency repairs, and real-time monitoring capabilities. A mandatory pre-proposal conference and site visit are scheduled for November 20, 2025, with proposals due by December 12, 2025. The initial contract term is one year with potential renewal options for four additional one-year periods. The contract values an estimated $60,000.00 and requires proposers to demonstrate Original Equipment Manufacturer (OEM) certification for Kone escalators.

Evaluation of proposals will be conducted across seven categories totaling 100 points: Technical Expertise & Staffing (25 points), Service Quality & Maintenance Plan (20 points), Communication & Responsiveness (15 points), Cost & Contract Flexibility (10 points), References & Performance History (10 points), Criminal History Screening Practices (5 points), and Small Local Business Enterprise (SLBE) Participation (15 points). Pricing structures must include monthly maintenance rates, hourly repair rates for both standard and emergency services, and parts pricing based on a percentage off manufacturer's suggested retail price. Proposers must comply with the City of Tampa's Equal Business Opportunity requirements and may need to submit DMI-30 Forms and DMI-40 Letters of Intent for subcontractor documentation. All submissions must include an Accessibility Conformance Report demonstrating WCAG 2.1 Level AA and Section 508 compliance standards. The RFP emphasizes the need for a dedicated, proactive technician assigned to the facility with responsive support capabilities for special events and peak-usage periods.