ERP Production Support RFP

The Illinois Department of Innovation and Technology is requesting proposals for ERP Production Support services under RFP 26-448DOIT-INFOT-B-53319, with proposals due November 12, 2026 and a mandatory pre-submission conference on September 24, 2026. This is a single agency-specific contract award with a ten-year initial term commencing February 1, 2027. The procurement carries a Business Enterprise Program (BEP) goal of 18% and a Veterans Business Program (VBP) goal of 1%.

The scope encompasses continuous maintenance and operations (M&O) support and Enhanced Process Improvement (EPI) services across SAP Finance (serving 76 agencies) and SuccessFactors HCM (serving 85 agencies), including 299 active interfaces, 96 Business Objects reports, 73 HANA views, 14 BODS jobs, and 14 RPA bots. The vendor must provide operational coverage during state business hours (8:00 AM–5:00 PM Central Time) and 24/7 system monitoring. Service Level Requirements mandate 99.99% production uptime with 5% monthly credit per 0.25% below target, average transaction response times not exceeding three seconds with 5% credit per second over target, 95% transaction completion within three seconds, recovery time objective of four hours maximum, and 95% of critical incidents resolved within eight hours and high-severity incidents within 24 hours. Disaster recovery infrastructure is in Microsoft Azure with secondary capabilities in Arizona; SuccessFactors is a fully SaaS solution on AWS.

Mandatory staffing includes a Service Delivery Director with ten years of SAP/SuccessFactors experience, Service Delivery Managers and Leads with ten years of relevant experience, and Process Area Leads, Architects, and Engineers with five to eight years of experience depending on role and workstream. Baseline staffing for change request management totals 5,050 monthly hours distributed across 23 functional areas. The contract will address concurrent S/4 HANA Finance upgrade and additional SuccessFactors module implementations.

Evaluation criteria total 4,560 points: 3,800 technical points, 800 commitment to diversity points (20% of technical score), and 960 price points. Only the top three technical proposals advance to price evaluation. Written questions are due October 15, 2026; responses are provided by October 22, 2026. Anticipated award notification is seven weeks after proposal opening, with contract start fourteen weeks after opening.