ATTACHMENT Q - F.3.4.4 Proposed Staff Organization Structure.xlsx

This is a Staff Organization Structure template for the Illinois Department of Innovation and Technology's ERP Production Support RFP, a 10-year maintenance and operations contract that includes development of Enhanced Process Improvements. The document provides a comprehensive staffing framework for delivering SAP system support across multiple functional areas including Finance, Human Capital Management (HCM), and infrastructure services. The template requires offerors to specify Full Time Equivalent (FTE) resources organized by role, workstream, and process area/module, with designations for both onshore and offshore resource allocations. The staffing roles span technical positions such as SAP ABAP Developers, BASIS Consultants, and HANA Database Administrators, as well as functional consultants covering SuccessFactors modules, FI/CO, Procurement, Public Sector Collections and Disbursements, and Business Intelligence. Additional roles include cloud infrastructure support on Azure, RPA specialists, security architects, and delivery management positions.

The template establishes a structured approach to resource planning across all major SAP solution areas, requiring offerors to demonstrate capability in maintenance support and process improvement activities. The staffing model accommodates both onshore and offshore delivery models, allowing flexibility in resource deployment. The comprehensive role listings indicate the state's expectation for a fully capable delivery organization capable of supporting complex enterprise resource planning systems across financial management, human resources, and technical infrastructure domains. The structure emphasizes leadership roles at multiple levels—directors, managers, leads, and individual contributors—suggesting a need for robust governance and operational oversight throughout the contract term.