Attachment D - Change Request Resource Hours Monthy.docx

This is an attachment to an ERP Production Support RFP issued by the Illinois Department of Innovation and Technology outlining monthly resource hour allocations for change request management across multiple functional and process areas. The document specifies required staffing capacity that vendors must consider when developing proposals for a 10-year agency-specific contract providing maintenance and operations services and Enhanced Process Improvements for enterprise resource planning systems.

The resource allocation totals 5,050 monthly hours distributed across 23 functional areas, with the largest allocations designated for High-Performance Analytic Appliance (HANA) technical support at 1,050 hours, Employee Central at 800 hours, Public Sector Collection & Disbursement and Accounts Payable each at 500 hours, and Advanced Business Application Programming at 400 hours. Smaller allocations are assigned to specialized areas including Compensation and Onboarding at 50 hours each, and Funds Management at 50 hours. This staffing requirement applies exclusively to change request management activities within the scope of the contract's Application Maintenance and Support Change Management section and represents a baseline capacity consideration vendors must incorporate into their service delivery models and cost proposals.