Attachment N - DHS_SAP_IOC_Conduent Integrations - Process Flow.pptx

This is a process flow presentation document related to Department of Human Services (DHS) Systems Applications and Products (SAP) Integration of Change (IOC) services provided by Conduent. The document illustrates the technical workflow and system integration architecture for connecting DHS SAP systems with Conduent integration platforms. The presentation outlines the operational procedures and data flow processes required to maintain seamless communication between the state agency's enterprise resource planning system and Conduent's service delivery infrastructure. The visualization demonstrates how various system components interact to support the state's human services operations, including data input, processing, validation, and output stages. The flowchart format provides a clear mapping of integration touchpoints, system dependencies, and process sequences essential for ongoing service delivery and contract performance.

The presentation serves as a technical reference document supporting contract implementation and ongoing operations management. It establishes the baseline system architecture and process standards that govern the relationship between DHS and Conduent for SAP integration services. This type of documentation is critical for ensuring operational continuity, supporting knowledge transfer to relevant personnel, and providing reference material for troubleshooting and system optimization. The process flows depicted would support contract monitoring activities and help establish performance expectations regarding system availability, data accuracy, and integration reliability throughout the contract term.