Field Office Support Services

Awarded Award Notice Posted

Solicitation number
16PBGC19R0002
Agency
Pension Benefit Guaranty Corporation
Awarded
to Serco Inc.
Set-aside
Partial Small Business

Opportunity facts

Contract number
16PBGC19D0009 Federal IDV award
NAICS code
524292 Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds
PSC
Not on record
Place of performance
See PWS, United States

Notice details come from SAM.gov. Updated .

About this opportunity

This Award Notice from the Pension Benefit Guaranty Corporation announces a single-award, multi-year indefinite delivery/indefinite quantity contract for field office support services including benefit administration, document management, records management, administrative support, database building support, data analytics, process improvement, process automation, customer contact center services, and enhanced participant locator services across multiple locations. The contract has a total estimated value of $150 million over five years and was awarded in March 2019 to consolidate existing contracts providing similar services and transition operations to two primary locations by 2022.

Notice text

7 versions

Update #7 · Latest ·

An award was made to the firm who submitted a proposal considered to be the best value to the Pension Benefit Guaranty Corporation, in accordance with the evaluation criteria stated in the solicitation.. Awarded Vendors: Serco, Inc.. Contract Award Dollar Amount: IDIQ Ceiling of $200,524,420.20. Contract Award Date: 2019-03-01.

Update #6 ·

Please see attached Amendment 0005 to set-aside this procurement for 23.00% small business and updates to Sections L and M to reflect this change..

Update #5 ·

Please see the attached Amendment 0004 to extend the due date and time to November 19, 2018 at 10 AM EST..

Update #4 ·

Please see attached additional Questions and Answers, Amendment 0002 incorporating resulting changes, and Attachments L and M..

Update #3 ·

Please see attached the Questions and Answers, resulting Amendment 0001 (conformed copy), Updated Attachment A and Updated Attachment K. Several RFP sections are also provided with tracked changes to highlight the major changes made as a result of the Q & As..

Update #2 ·

Please see attached the FOSS RFP.
The Government has concluded the assessments of prospective offerors' responses to the FOSS Advisory Multi-Step Request.
The following is the list of potential offerors (the company identified as the prime) determined to be viable to compete under FOSS and did not indicate a desire to be excluded from the published list.
- Oxford Government Consulting
- Serco Inc.
- STGi International, Inc.
- Zimmerman Associates, Inc.
.

Update #1 ·

This is a Request for Information (RFI) issued for market research purposes only.

PBGC intends to issue a single-award, multi-year IDIQ to a vendor for:
• Benefit Administration, Document Management, and Records Management
• Administrative Support and Document Intake
• Database Building Support
• Data Analytics, Process Improvement, Process Automation
• Customer Contact Center
• Enhanced Participant Locator
As described in the attached draft Performance Work Statement.


The proposed target date for award is in March of 2019.


In an effort to develop a thorough solicitation, PBGC requests that interested vendors please review the attached draft documentation and provide any recommendations or feedback on ways to improve a potential solicitation. Interested vendors are asked to use the attached RFI response excel spreadsheet to provide inputs.


Also, attached are instructions to participate in an Advisory Multi-Step (AMS) Process. The AMS process is conducted to allow potential prime contractors to submit qualifying documentation demonstrating corporate qualifications that will allow the Government to advise them about their potential to be viable competitors for the FOSS acquisition.


Solicitations are not available at this time and requests for a solicitation will not receive a response. This notice does not constitute a commitment by the Government, implied or otherwise, that the Government will take any procurement action in this matter. The Government will not be responsible for any costs incurred by respondents or others in furnishing information in response to this RFI.

.

Attachments

Files attached to this notice, newest first
File Type Posted
16PBGC19R00020005_FOSS.pdf PDF
16PBGC19R00020004_FOSS_Amendment_0004.pdf PDF
FOSS_Amendment_0003.pdf PDF
Attachment_M-_Wage_Determinations.pdf PDF
16PBGC19R00020002_FOSS.pdf PDF
Q&As_Additional.xlsx XLSX spreadsheet
Attachment_L-_Supplemental_GFE_.pdf PDF
Section_B_-_IDIQ_Pricing_Schedule_Tracked_Changes.pdf PDF
16PBGC19R00020001_FOSS.pdf PDF
Q&As_-_FOSS_RFP_16PBGC19R0002.xlsx XLSX spreadsheet
Section_B_-_Task_Order_1-_Benefits_Administration_Tracked_Changes.pdf PDF
Attachment_A_-_Historical_Workload_Tracked_Changes.pdf PDF
Section_L_-_Instructions_Tracked_Changes.pdf PDF
Attachment_K_-_Task_Order_One_Request_for_Task_Order_Proposal_(RFTOP).pdf PDF
Attachment_A_-_Historical_Workload.pdf PDF
Section_M_-_Evaluation_Criteria_Tracked_Changes.pdf PDF
Section_C_-_IDIQ_PWS_Tracked_Changes.pdf PDF
FOSS_RFI_Q&A.xlsx XLSX spreadsheet
Attachment_I_-_Customer_Contact_Center_Standard_Operating_Procedures_(SOP).pdf PDF
Attachment_J_-_OBA_Policy_Manual.pdf PDF
Attachment_B_-_OBA_Operations_Manual.pdf PDF
Attachment_G_-_Past_Performance_Questionnaires.docx DOCX document
Attachment_B_-_OBA_Operations_Manual.pdf PDF
Attachment_D_-_Benefit_Payment_Recovery_Standard_Operating_Procedures_(SOP).pdf PDF
Attachment_C_-_Document_Management_Center_Standard_Operating_Procedures_(SOP).pdf PDF
Attachment_A_-_Historical_Data.pdf PDF
Attachment_H_-_Excel_Spreadsheet_for_Offeror_Questions_to_RFP.xlsx XLSX spreadsheet
Attachment_E_-_Glossary_of_Systems_Applications_and_Tools.pdf PDF
Attachment_K_-_Task_Order_One_-_Benefits_Administration.pdf PDF
Attachment_F_-_Resume_Format.pdf PDF
16PBGC19R0002_FOSS.pdf PDF
RFI_Response_-_FOSS.xlsx XLSX spreadsheet
Section_C_Att._C-_Resume_Format.pdf PDF
Section_C_Att._A_Historical_Workload.pdf PDF
Section_B_-_IDIQ_Cost_Tables.pdf PDF
Section_L_-_Instructions.pdf PDF
Section_C_Att._B-_Glossary_of_Systems__Applications__and_Tools.pdf PDF
Section_H_-_Labor_Category_Requirements.pdf PDF
Section_B_and_C_-_Task_Order_1-_Benefits_Administration.pdf PDF
Advisory_Multi-Step_FBO_Notice_-_FOSS.pdf PDF
Section_C_-_Final_Draft_IDIQ_Requirement.pdf PDF
Section_M_-_Evaluation_Criteria.pdf PDF
RFI_Response_-_FOSS.xlsx XLSX spreadsheet
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