Attachment_G_-_Past_Performance_Questionnaires.docx

DOCX document 22 KB Posted

Attached to
Field Office Support Services Federal contract opportunity
Solicitation number
16PBGC19R0002
Issued by
Pension Benefit Guaranty Corporation

About this file

This document contains a draft performance work statement and reference check form related to a solicitation by the Pension Benefit Guaranty Corporation for field office support services. The solicitation will be a single-award, multi-year IDIQ contract providing benefit administration, document management, records management, administrative support, database building, data analytics, process improvement, automation, and customer contact center services. Interested vendors are requested to review the draft documentation and provide any recommendations or feedback through an attached response spreadsheet to help improve a potential solicitation planned for award in March 2019. The reference check form asks references to rate an offeror's past performance on a contract across quality, timeliness, business relations, customer satisfaction, and cost control using adjectival ratings of excellent, good, acceptable, marginal, and unacceptable.

Attachment G - Past Performance Questionnaire

View the file

Other files for this federal contract opportunity

Other files attached to Field Office Support Services, newest first.
File Type Posted
16PBGC19R00020005_FOSS.pdf PDF
16PBGC19R00020004_FOSS_Amendment_0004.pdf PDF
FOSS_Amendment_0003.pdf PDF
Q&As_Additional.xlsx XLSX spreadsheet
Attachment_L-_Supplemental_GFE_.pdf PDF
Attachment_M-_Wage_Determinations.pdf PDF
16PBGC19R00020002_FOSS.pdf PDF
Section_B_-_IDIQ_Pricing_Schedule_Tracked_Changes.pdf PDF
16PBGC19R00020001_FOSS.pdf PDF
Section_M_-_Evaluation_Criteria_Tracked_Changes.pdf PDF
Section_C_-_IDIQ_PWS_Tracked_Changes.pdf PDF
Q&As_-_FOSS_RFP_16PBGC19R0002.xlsx XLSX spreadsheet
Section_B_-_Task_Order_1-_Benefits_Administration_Tracked_Changes.pdf PDF
Attachment_A_-_Historical_Workload_Tracked_Changes.pdf PDF
Section_L_-_Instructions_Tracked_Changes.pdf PDF
Attachment_K_-_Task_Order_One_Request_for_Task_Order_Proposal_(RFTOP).pdf PDF
Attachment_A_-_Historical_Workload.pdf PDF
FOSS_RFI_Q&A.xlsx XLSX spreadsheet
Attachment_I_-_Customer_Contact_Center_Standard_Operating_Procedures_(SOP).pdf PDF
Attachment_B_-_OBA_Operations_Manual.pdf PDF
Attachment_J_-_OBA_Policy_Manual.pdf PDF
Attachment_B_-_OBA_Operations_Manual.pdf PDF
Attachment_F_-_Resume_Format.pdf PDF
Attachment_D_-_Benefit_Payment_Recovery_Standard_Operating_Procedures_(SOP).pdf PDF
Attachment_C_-_Document_Management_Center_Standard_Operating_Procedures_(SOP).pdf PDF
Attachment_A_-_Historical_Data.pdf PDF
Attachment_H_-_Excel_Spreadsheet_for_Offeror_Questions_to_RFP.xlsx XLSX spreadsheet
Attachment_E_-_Glossary_of_Systems_Applications_and_Tools.pdf PDF
Attachment_K_-_Task_Order_One_-_Benefits_Administration.pdf PDF
16PBGC19R0002_FOSS.pdf PDF
RFI_Response_-_FOSS.xlsx XLSX spreadsheet
Section_C_-_Final_Draft_IDIQ_Requirement.pdf PDF
Section_M_-_Evaluation_Criteria.pdf PDF
RFI_Response_-_FOSS.xlsx XLSX spreadsheet
Section_C_Att._C-_Resume_Format.pdf PDF
Section_C_Att._A_Historical_Workload.pdf PDF
Section_B_-_IDIQ_Cost_Tables.pdf PDF
Section_L_-_Instructions.pdf PDF
Section_C_Att._B-_Glossary_of_Systems__Applications__and_Tools.pdf PDF
Section_H_-_Labor_Category_Requirements.pdf PDF
Section_B_and_C_-_Task_Order_1-_Benefits_Administration.pdf PDF
Advisory_Multi-Step_FBO_Notice_-_FOSS.pdf PDF
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Text version

ATTACHMENT G

PAST PERFORMANCE REFERENCE CHECK FORM

Reference’s name: ________________________________________________________ Reference’s organization: __________________________________________________ Reference’s phone number: ________________________________________________ Reference’s e-mail address: _________________________________________________ Offeror being checked: ____________________________________________________ Contract being checked: ____________________________________________________ Dollar value of contract: ___________________________________________________ Period of performance of contract: ___________________________________________

Reference is requested to rate the offeror in each of the contract performance areas listed below using the following adjectival ratings.

EXCELLENT – Performance met contractual requirements and exceeded many of the customer’s benefit. Performance was accomplished with no to a few minor problems for which any required corrective actions taken were highly effective. (Risk level: Very low) GOOD – Performance met contractual requirements and exceeded some of the customer’s benefit. Peerformance was accomplished with some minor problems for which any required corrective actions taken were effective. (Risk level: Low) ACCEPTABLE –Performance met contractual requirements. Performance was accomplished with some minor problems for which any required corrective actions taken were satisfactory. (Risk level: Moderate) MARGINAL – Performance does not meet some contractual requirements. Performance was accomplished for serious problems for which any required corrective actions were marginally effective or not fully implemented. (Risk level: High) UNACCEPTABLE – Performance did not meet most contractual requirements. Performance was accomplished with serious problems for which any required corrective actions were ineffective or non-existent. (Risk level: Very high)

a) The work performed and how it specifically relates to this PWS requirement in size, complexity and the scope of services___________
b) Quality of services___________
c) Timeliness of performance___________
d) Business relations including problem responsiveness___________
e) Customer satisfaction___________
f) Cost control___________

Comments: _____________________________________________________________ ________________________________________________________________________

____________________________________________
Signature of referenceDate

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