Attachment_B_-_OBA_Operations_Manual.pdf

This Request for Information from the Pension Benefit Guaranty Corporation seeks market feedback on a forthcoming solicitation for field office support services. The services sought include benefit administration, document management, records management, administrative support, document intake, database building support, data analytics, process improvement, process automation, and enhanced customer contact center services. Interested vendors are asked to review the attached draft performance work statement and provide any recommendations to improve the potential solicitation by completing the attached response spreadsheet. The solicitation is targeted for award in March 2019. Advisory meetings will also be held to provide feedback to potential offerors on their viability for the work. This notice does not constitute a procurement commitment and no costs will be reimbursed for responding to the RFI.