Attachment_B_-_OBA_Operations_Manual.pdf

This Request for Information solicits market feedback for a potential upcoming solicitation seeking field office support services. The Pension Benefit Guaranty Corporation intends to issue a single-award, multi-year indefinite-delivery, indefinite-quantity contract for benefits administration, document management, records management, administrative support, document intake, database building support, data analytics, process improvement, process automation, and customer contact center services. Interested vendors are asked to provide recommendations to improve the draft performance work statement and respond to the attached response spreadsheet. The solicitation is targeted for March 2019, and an advisory multi-step process is available for vendors to submit qualifications in advance.