Attachment_K_-_Task_Order_One_-_Benefits_Administration.pdf

Version dated 7-11-18

FIELD OFFICE SUPPORT SERVICES

(FOSS)

Task Order 1

Page 2 of 10 (7-11-18)

SECTION B

LABOR RATES AND CONTRACT LINE ITEMS

BASE YEAR

PERIOD OF PERFORMANCE: MARCH DD, 2019 – MARCH DD, 2020

EUCLID, OH

(MARCH DD, 2019 – MARCH DD, 2020)

CLIN Labor Category Maximum Hours

Rate Total Amount

0051001OH Project Manager II 2,080 0051002OH Assistant Project Manager 5,893

0051003OH

Benefits Administrator III (Supervisor) 28,773

0051004OH Benefits Administrator II 91,000 0051005OH Benefits Administrator I 130,173 0051006OH General Clerk III 41,947 0051007OH Technical Support Assistant 4,160 TOTAL (Labor) 304,026

OPTIONAL

SURGE

CLIN

Labor Category Surge Hours Rate Total Amount

0051003OHS

Benefits Administrator III (Supervisor) 2,014

0051004OHS Benefits Administrator II 6,370 0051005OHS Benefits Administrator I 9,112 0051006OHS General Clerk III 2,936 TOTAL (Surge Labor) 20,432

Page 3 of 10 (7-11-18)

WASHINGTON, DC

Section 5.2 period of performance is October DD, 2019 to March DD, 2020 (5 months) CLIN Quantity Unit Unit Price Total Amount 0052001 Section 5.2

Administrative Support and Document Intake

5 Months $ $

Base Year

TOTAL

MIAMI (DORAL), FL

(SEPTEMBER 29, 2019 – MARCH DD, 2020)

CLIN Labor Category Maximum

Hours Rate Total Amount

0051001FL Project Manager II 1,040 0051002FL Assistant Project Manager 2,080

0051003FL

Benefits Administrator III (Supervisor) 7,280

0051004FL Benefits Administrator II 31,200 0051005FL Benefits Administrator I 44,720 0051006FL General Clerk III 4,160 0051007FL Technical Support Assistant 1,040 TOTAL (Labor) 91,520

WILMINGTON, DE

(JANUARY16, 2020 – MARCH DD, 2020)

CLIN Labor Category Maximum

Hours Rate Total Amount

0051001DE Project Manager II 520 0051002DE Assistant Project Manager 1,040

0051003DE

Benefits Administrator III (Supervisor) 2,080

0051004DE Benefits Administrator II 8,840 0051005DE Benefits Administrator I 13,000 0051006DE General Clerk III 2,600 0051007DE Technical Support Assistant 520 TOTAL (Labor) 28,600

Page 4 of 10 (7-11-18)

ALL LOCATIONS

CLIN Total Amount 00ODC Other Direct Costs (includes postage, postage meters, supplies and travel - as approved by the COR)

NTE $ 200,000

• Program Manager and Administrative Assistant are not direct bill positions, but should be a part of the overall G&A.

• ODCs are to be billed on a cost reimbursement basis and should not include any indirect load.

OPTION YEAR 1

PERIOD OF PERFORMANCE: MARCH DD, 2020 – MARCH DD, 2021

EUCLID, OH

(MARCH DD, 2020 – MARCH DD, 2021)

CLIN Labor Category Maximum

Hours Rate Total Amount

10051001OH Project Manager II 2,080 10051002OH Assistant Project Manager 6,240

10051003OH

Benefits Administrator III (Supervisor) 39,520

10051004OH Benefits Administrator II 126,880 10051005OH Benefits Administrator I 183,040 10051006OH General Clerk III 79,040 10051007OH Technical Support Assistant 4,160 TOTAL (Labor) 440,960

OPTIONAL

SURGE

CLIN

Labor Category Surge Hours

Rate Total Amount

10051003OHS

Benefits Administrator III (Supervisor) 2,766

10051004OHS Benefits Administrator II 8,882 10051005OHS Benefits Administrator I 12,813 10051006OHS General Clerk III 5,533 TOTAL (Surge Labor) 29,994

Page 5 of 10 (7-11-18)

(MARCH DD, 2020 – MARCH DD, 2021)

CLIN Labor Category Maximum

Hours Rate Total Amount

10051001FL Project Manager II 2,080 10051002FL Assistant Project Manager 4,160

10051003FL

Benefits Administrator III (Supervisor) 14,560

10051004FL Benefits Administrator II 62,400 10051005FL Benefits Administrator I 89,440 10051006FL General Clerk III 8,320 10051007FL Technical Support Assistant 2,080 TOTAL (Labor) 183,040

WILMINGTON, DE

CLIN Labor Category Maximum

Hours Rate Total Amount

10051001DE Project Manager II 2,080 10051002DE Assistant Project Manager 4,160

10051003DE

Benefits Administrator III (Supervisor) 8,320

10051004DE Benefits Administrator II 35,360 10051005DE Benefits Administrator I 52,000 10051006DE General Clerk III 10,400 10051007DE Technical Support Assistant 2,080 TOTAL (Labor) 114,400

CLIN Quantity Unit Unit Price Total Amount 0052001 Section 5.2

Administrative Support and Document Intake

12 Months $ $

Option Year 1

Page 6 of 10 (7-11-18)

100ODC Other Direct Costs (includes postage, postage meters, supplies and travel - as approved by the

COR)

NTE $ 350,000

OPTION YEAR 2

PERIOD OF PERFORMANCE: MARCH DD, 2021 – MARCH DD, 2022

EUCLID, OH

(MARCH DD, 2021 – MARCH DD, 2022)

CLIN Labor Category Maximum

Hours Rate Total Amount

20051001OH Project Manager II 2,080 20051002OH Assistant Project Manager 6,240

20051003OH

Benefits Administrator III (Supervisor) 39,520

20051004OH Benefits Administrator II 126,880 20051005OH Benefits Administrator I 183,040 20051006OH General Clerk III 79,040 20051007OH Technical Support Assistant 4,160 TOTAL (Labor) 440,960

OPTIONAL

SURGE CLIN

Labor Category Surge Hours

Rate Total Amount

20051003OHS

Benefits Administrator III (Supervisor) 2,766

20051004OHS Benefits Administrator II 8,882 20051005OHS Benefits Administrator I 12,813 20051006OHS General Clerk III 5,533

Page 7 of 10 (7-11-18)

(MARCH DD, 2021 – MARCH DD, 2022)

CLIN Labor Category Maximum

Hours Rate Total Amount

20051001FL Project Manager II 2,080 20051002FL Assistant Project Manager 4,160

20051003FL

Benefits Administrator III (Supervisor) 14,560

20051004FL Benefits Administrator II 62,400 20051005FL Benefits Administrator I 89,440 20051006FL General Clerk III 8,320 20051007FL Technical Support Assistant 2,080

(MARCH DD, 2021 – MARCH DD, 2022)

CLIN Quantity Unit Unit Price Total Amount 0052001 Section 5.2

Administrative Support and Document Intake

12 Months $ $

Option Year 2

200ODC Other Direct Costs (includes postage, postage meters, supplies and travel - as

NTE $ 300,000

Page 8 of 10 (7-11-18)

OPTION YEAR 3

PERIOD OF PERFORMANCE: MARCH DD, 2022 – MARCH DD, 2023

EUCLID, OH

(MARCH DD, 2022 – MARCH DD, 2023)

CLIN Labor Category Maximum

Hours Rate Total Amount

30051001OH Project Manager II 2,080 30051002OH Assistant Project Manager 6,240

30051003OH

Benefits Administrator III (Supervisor) 39,520

30051004OH Benefits Administrator II 126,880 30051005OH Benefits Administrator I 183,040 30051006OH General Clerk III 79,040 30051007OH Technical Support Assistant 4,160 TOTAL (Labor) 440, 960

OPTIONAL

SURGE CLIN

Labor Category Surge Hours Rate Total Amount

30051003OHS

Benefits Administrator III (Supervisor) 2,766

30051004OHS Benefits Administrator II 8,882 30051005OHS Benefits Administrator I 12,813 30051006OHS General Clerk III 5,533

(MARCH DD, 2022 – MARCH DD, 2023)

CLIN Labor Category Maximum

Hours Rate Total Amount

30051001FL Project Manager II 2,080 30051002FL Assistant Project Manager 4,160

30051003FL

Benefits Administrator III (Supervisor) 14,560

30051004FL Benefits Administrator II 62,400 30051005FL Benefits Administrator I 89,440 30051006FL General Clerk III 8,320 30051007FL Technical Support Assistant 2,080

Page 9 of 10 (7-11-18)

(MARCH DD, 2022 – MARCH DD, 2023)

CLIN Quantity Unit Unit Price Total Amount 0052001 Section 5.2

Administrative Support and Document Intake

12 Months $ $

Option Year 3

300ODC Other Direct Costs (includes postage, postage meters, supplies and travel - as approved by the

COR)

OPTION YEAR 4

PERIOD OF PERFORMANCE: MARCH DD, 2023 – MARCH DD, 2024

EUCLID, OH

(MARCH DD, 2023 – MARCH DD, 2024)

CLIN Labor Category Maximum

Hours Rate Total Amount

40051001OH Project Manager II 2,080 40051002OH Assistant Project Manager 6,240

40051003OH

Benefits Administrator III (Supervisor) 39,520

40051004OH Benefits Administrator II 126,880 40051005OH Benefits Administrator I 183,040 40051006OH General Clerk III 79,040 40051007OH Technical Support Assistant 4,160 TOTAL (Labor) 440,960

OPTIONAL

SURGE CLIN

Labor Category Surge Hours Rate Total Amount

Page 10 of 10 (7-11-18)

40051003OHS

Benefits Administrator III (Supervisor) 2,766

40051004OHS Benefits Administrator II 8,882 40051005OHS Benefits Administrator I 12,813 40051006OHS General Clerk III 5,533

CLIN Labor Category Maximum

Hours Rate Total Amount

40051001FL Project Manager II 2,080 40051002FL Assistant Project Manager 4,160

40051003FL

Benefits Administrator III (Supervisor) 14,560

40051004FL Benefits Administrator II 62,400 40051005FL Benefits Administrator I 89,440 40051006FL General Clerk III 8,320 40051007FL Technical Support Assistant 2,080

CLIN Quantity Unit Unit Price Total Amount 0052001 Section 5.2

Administrative Support and Document Intake

12 Months $ $

Option Year 4

400ODC Other Direct Costs (includes postage, postage meters, supplies and travel - as

FIELD OFFICE SUPPORT SERVICES

(FOSS)

Performance Work Statement (PWS) Task Order 1

SECTION C

DESCRIPTION/SPECIFICATIONS/ PERFORMANCE WORK STATEMENT

C.1 SCOPE

The contractor shall provide all personnel, supervision, and non-personal services, necessary to perform Task Areas 5.1 and 5.2 of the IDIQ. All quality and performance standards and other relevant sections of the IDIQ apply to this Task Order. All work performed under this PWS shall be done using PBGC provided systems, equipment, and facilities, unless otherwise stated.

C.2 TASKS AND TRANSITION SCHEDULE

The contractor shall provide qualified staff to perform the work described in Sections 5.1 and 5.2 of the IDIQ. The contractor shall effectively transition and perform the workload from the existing contracts and locations into this requirement while maintaining customer service standards and performance levels, as required by the Quality Assurance and Surveillance Plan in the IDIQ. The contractor shall assume work in the long-term locations of Euclid, OH and Miami, FL as well as relocate work currently performed in Coraopolis, PA, Wilmington, DE and Alexandria, VA. The transition schedule is shown below and illustrated in Attachment A

C.2.1 Assume Euclid, OH workload and staff (IDIQ Section 5.1) upon Task Order award. No lease term constraint anticipated within the full period of performance.

C.2.2 Transition Coraopolis, PA work (IDIQ Section 5.1) to Euclid, OH within three (3) months of Task Order award. The Coraopolis, PA lease term expires in September 2019 and contractor personnel must vacate that facility no later than June 30, 2019.

C.2.3 Assume Miami (Doral), FL workload and staff (IDIQ Section 5.1) by incumbent contract expiration date in September 2019. No lease term constraint anticipated within the full period of performance.

C.2.4 Assume Washington DC/headquarters work (IDIQ Section 5.2.3) by incumbent contract expiration date in October 2019.

C.2.5 Transition Washington DC/headquarters (IDIQ Section 5.1.1.10 and 5.1.4) to Euclid, OH by incumbent expiration date in October 2019.

C.2.6 Assume Wilmington, DE work (IDIQ Section 5.1) by incumbent contract expiration date in January 2020.

C.2.7 Assume Washington DC/headquarters/Alexandria work (IDIQ Section 5.2.1 and 5.2.2) by incumbent contract expiration date in June 2020.

C.2.8 Transition Alexandria, VA work (IDIQ Sections 5.1.1.4, 5.1.1.9, 5.1.2.1 and 5.1.3) to Euclid, OH by incumbent contract expiration date in June 2020.

C.2.9 Transition Wilmington, DE work (IDIQ Section 5.1) to Euclid, OH by a date to be determined but no later than February 2021. The Wilmington, DE lease term expires in May 2021 and contractor personnel will need to vacate the facility by February 2021.

C.3 QUALITY CONTROL PROGRAM

The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with IDIQ Section 6.

C.4 MEETINGS, DELIVERABLES AND DELIVERY SCHEDULE

The contractor shall deliver the reports in accordance with IDIQ Section 7.

C.5 PLACE(S) OF PERFORMANCE

The work under this contract shall be primarily performed at PBGC provided facilities located as follows:

PBGC Headquarters in Washington, DC, Euclid, OH, Miami, FL, and Wilmington, DE. Visits to Alexandria, VA and Coraopolis, PA will be required as needed to effectively transition work from those locations to Euclid, OH. If required to perform data collection, the contractor shall travel to the plan sponsor/ plan administrator locations.

C.6 PERIOD OF PERFORMANCE

The period of performance shall be a base period of twelve (12) months upon date of award. PBGC may extend the period of performance by exercising as many as four (4) option periods of twelve months each.

C.7 GOVERNMENT QUALITY ASSURANCE AND SURVEILLANCE PLAN

(QASP)

The government will follow the QASP outlined in IDIQ Section 11 for items related to Task Areas contained in Sections 5.1 and 5.2 of the IDIQ.

C.8 KEY PERSONNEL

C.8.1 Project Managers

The contractor shall provide onsite Project Managers at each of the facilities. Project Managers will be responsible for the day-to-day management of the activities performed outlined in the PWS and ensure effective utilization of resources and project schedules.

C.8.2 Assistant Project Managers

The contractor shall provide onsite Assistant Project Managers at each of the facilities. Assistant Project Managers will be responsible for assisting the Project Manager with the day-to-day management of the activities performed outlined in the PWS and ensure effective utilization of resources and project schedules.

C.8.3 Technical Support Assistant

The contractor shall provide (1) Technical Support Assistant in each of the three facilities of Euclid, OH, Miami, FL, and Wilmington, DE in support of task areas 5.1.5.1 – 5.1.5.10 in the IDIQ.

Section H Minimum Labor Category Requirement (Task Order 1)

Contractor Personnel

The education and experience requirements set forth for each labor category below are firm. The Contractor shall be responsible for providing personnel under this contract who meet or exceed the following minimum education/experience requirements in accordance with PBGC Clause PBGC-37-002 at the time of IDIQ or Task Order award. PBGC reserves the right to evaluate the acceptability of all Contractor personnel qualifications as they relate to the minimum qualifications stated below.

The specific job functions for each labor category listed below provide a general understanding of the roles and responsibilities for the related job category. These specific job duties are not intended to be all inclusive, nor are they intended to be restricting. It is PBGC’s intention that the contractor manages their operation in a manner that facilitates the achievement of production goals, quality and customer service standards established by PBGC.

Program Manager III (Key Personnel )

(1) Education: Master’s Degree

(2) General Experience: Fifteen (15) years of progressive experience may be substituted for a degree. Experience must include ten (10) years managing and administering contracts or projects. Working knowledge of Microsoft office products.

(3) Function: Serves as the overall contract point of contact. Responsible for coordinating all activities for the contract. Is the primary point of contact for the PBGC Contracting Officer Representative and the Contracting Officer. Ability to communicate effectively with senior leadership, provide management support for multiple teams of contractors across multiple facilities. Provides reporting and metrics to support contract activities.

Project Manager (II) – (Key Personnel)

(1) Education: A B.A/B. S in business management or equivalent degree in an associated field from an accredited institution.

(2) General Experience: Eight (8) years of project management and supervisory experience. Ten (10) years of progressive supervisory experience may be substituted for a degree. Working knowledge of Microsoft office products.

(3) Function: Represents the contractor on technical and administrative matters described in the contract.

Provides management responsibility for the office, which includes oversight of the administration/operations, facilities and general administrative functions. Supports the Program Manager in planning work assignments and staff hiring. Ensures scheduled tasks are completed timely. Meets and confers with PBGC federal staff on case specific activities. Resolves problems or issues and conflicts that could arise. Provides technical guidance and leadership and is responsible for program direction through successful performance of a variety of technical and management activities.

Assistant Project Manager (Key Personnel)

(1) Education: A Bachelor’s Degree

(2) General Experience: Seven (7) years of progressive supervisory experience. Nine (9) years of progressive supervisory experience may be substituted for a degree. Working knowledge of Microsoft office products.

(3) Function: Provides management support for the Project Manager. Provides responsibility for the for the office which includes oversight of the administration/operations, facilities and general administrative functions.

Supports the Project Manager in planning work assignments and reporting status of contracting activities to the Program Manager. May be involved in hiring, staffing and training. Meets and confers with PBGC federal staff on case specific activities. Resolves problems or issues and conflicts that could arise. Provides technical guidance and leadership to office staff.

Benefit Administrator III- (Supervisor)

(1) Education: A Bachelor’s Degree

(2) General Experience: Five (5) years of progressive experience supervising staff or leading teams. Six (6) years of progressive supervisory experience may be substituted for a degree.

(3) Function: Provides supervisory responsibility over multiple processing teams across a broad spectrum of benefit administration and document management activities. Assigns and reviews work of subordinate staff.

Develops project plans for team assignments. Provides status updates on processing team activities. Resolves sensitive customer complaints and escalates matters to federal staff when needed. Authorizes benefit payments, oversees the plan intake processes and issuance of benefit determination letters, etc. Reports directly to the Project Manager or Assistant Project Manager. Provides technical guidance and assistance to staff members.

Benefit Administrator II

(1) Education: Bachelor’s Degree

(2) General Experience: Three (3) of relevant work experience which can include but not be limited to: employee benefit field, claims processing, billing, payroll, banking, human resources, customer service representative, quality review analysts, etc. Four (4) years of progressive experience may be substituted for a degree.

(3) Function: Reports directly to the Benefit Supervisor. May lead teams on various projects or tasks. Authorizes benefit payments. Handles the most complex or sensitive case processing or customer matters. Processes benefit applications, QDROS, POAS, etc. Processes and/or calculates participant over/underpayments and recoveries. Performs the intake processing and issuance of benefit determination letters. Supports the database building activities. May be required to travel for data collection trips. Conducts quality reviews to ensure work meets quality standards.

Benefit Administrator I

(1) Education: High School Diploma or GED

(2) General Experience: One (1) to Two (2) year(s) of relevant work experience which can include but not be limited to: employee benefit field, claims processing, billing, payroll, banking, human resources, customer service representative, etc. Candidates must have demonstrated the following skills: attention to detail, meeting deadlines, organizational and customer service skills, and an ability to interact in a team environment. A college degree (Associate or higher) may be substituted for 1 year of experience.

(3) Function: Reports directly to the Benefit Supervisor. Performs routine benefit administration and case processing activities to include but not limited to: Initiates benefit payments and data loads for plan intake.

Processes benefit applications. Enters data into PBGC systems of record. Conducts research for participant issues. Supports the payment recovery and benefit payment processing activities. Responds to customer inquiries and telephone calls. Performs the day-to processing of customer interactions. Issuance of benefit determination letters. Performs tasks associated with the document management activities to include plan and participant file maintenance (Scanning, indexing and document preparation). May support database building activities. May be required to travel for data collection trips.

General Clerk III

(2) General Experience: Two years of related experience. Must be able to exercise analysis and experience in selecting documented procedures to follow in searching for, interpreting, selecting, or coding items to be entered from a variety of source documents.

(3) Function: Provides overall clerical support functions for the processing activities. Performs a variety benefit administration and case processing tasks assigned to higher level staff. Enters data into PBGC’s systems of record. Performs tasks associated with the document management activities to include plan and participant file maintenance (Scanning, indexing and document preparation). May be required to travel for data collection trips.

Administrative Assistant

(2) General Experience: One (1) year experience working in an office environment. Proficiency in computer-based word processing and spreadsheet software.

(3) Function: Provides administrative support to the Program Manager. Performs tasks such as but not limited to ordering supplies, coordinating travel arrangements assisting in preparing monthly reports, etc.

Technical Support Assistant (Key Personnel)

(1) Education: Bachelor’s Degree

(2) General Experience: Three years’ experience running database queries, sorting and manipulating data, etc.

Four (4) years of experience may be substituted for a degree.

(3) Function: Runs reports and queries against PBGC’s databases to support the office processing activities.

Provides the following support: (1) installs, moves, adds, and changes IT equipment for end-users located at FBA sites including desktops, laptops, monitors, cabling, IT supported local and network printers, IT supported phone hand and headsets per instruction from ITIOD O&M technical staff. (2) performs basic account and PIV card administration functions for end-users located at FBA sites in accordance with PBGC policy and procedures including, but not limited to PIV Card management such as performing PIN resets using light activation stations, and collecting PIV certificates from new FBA-located staff and providing to ITIOD O&M technical staff; (3) facilitates the onboarding process for new staff at their location in accordance with PBGC policy and procedure including, but not limited to: Prepares the workspace, e.g. ensuring it is free of clutter/debris, ensuring appropriate furniture is available (desk, chair, etc). Ensures the IT equipment is ready for use including re-imaging of desktop and laptop operating systems per instructions from ITIOD O&M staff.

Supports user’s initial login and password change; then proctor mandatory onboarding training and review and acceptance of Rules of Behavior (RoB) ; (4) receives delivery of PBGC’s equipment, parts and supplies shipped to the FBA as well as ship faulty equipment / excess supplies back to PBGC HQ’s location; (5) record any movement and/or updates to asset location or assignments and provide this information via e-mail to the COR and PBGC IT Asset Management Team within 3 business days of any change; (6) re-image desktop and laptop operating systems per instructions from ITIOD O&M staff upon request; (7) assist with operational and performance testing / validating IT infrastructure change by providing input on infrastructure performance upon request and by attending and reporting issues or challenges during the monthly FBA LAN Admin meeting; (8) coordinates with facility personnel for facilities support requirements, e.g. HVAC and power problems; (9) serves as a member of the FBA primary COOP team to assist users in the event of an emergency

(10) reports issues with desktop and networked printers to ITIOD O&M technical staff in accordance with PBGC procedures and serve as the point of contact for vendor supported (leased) printers; (11) Servers as system administrator managing user access for PSD specific MS SharePoint and MS Access based tools; (12) Assists in maintaining and troubleshooting PSD specific tools using knowledge of MS Access, SQL and MS SharePoint, including creation of database tools and producing reports by running SQL queries and sorting/manipulation of data.

Attachment A- FOSS Base Year Activities

Award IDIQ and Task Order 1

March 2019

(Proposed award date )

Assume Euclid, OH work & 82 staff in Euclid

April 2019

Transition Coraopolis workload to Euclid (expand Euclid staff +40)

April - June 2019

Assume Miami work and current 88 staff in existing Miami location

September 2019

Transition partial HQ work to Euclid (expand Euclid staff +20)

October 2019

Exit Coraopolis lease in September

Contract ends

9/28/2019

Moves 20 contractor seats from HQ to

Euclid. Work includes:

Benefit Payment support 5.1.4, Missing Participants Program, Page Collins & Unclaimed Pension

Search (5.1.1)

Transition Assumptions:

• 82 Current seats in Euclid, OH

• 40 additional seats to Euclid beginning 04/01/2019- Coraopolis work

• 20 additional seats to Euclid by 06/01/2019- Partial HQ

• 88 current seats in Miami –No additional seats to be added to current location –09/28/2019

FOSS Base Year & OY 1 Activities

Assume Wilmington work and existing 60 staff in existing Wilmington location

January 2020

Exercise first option year

(FOSS)

March 2020

Transition partial DMC Operations to Euclid (expand staff +30)

June 2020

Transition Wilmington workload to Euclid (expand Euclid staff +40)

Exact transition date

TBD

Steady state with possible, future CCC inclusion

Contract ends

01/15/2020

Wilmington lease expires 05/2021

Transition Assumptions:

• 82 seats in Euclid, OH Additions to Euclid facility

• 40 additional seats by 04/01/2019

• 20 additional seats by 06/01/2019

• 30 additional seats by 03/01/2020

Work to include plan & participant file processing and remote scanning