Section_B_-_IDIQ_Cost_Tables.pdf
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- Attached to
- Field Office Support Services Federal contract opportunity
- Solicitation number
- 16PBGC19R0002
- Issued by
- Pension Benefit Guaranty Corporation
About this file
This document contains cost tables for a field office support services indefinite delivery, indefinite quantity (IDIQ) contract. The tables provide labor categories, labor rates, and maximum labor hours by location for the base year and four option years. Locations include Richmond Heights, Ohio; Miami, Florida; Wilmington, Delaware; and Washington, D.C./Northern Virginia. Labor categories include program manager, project manager, assistant project manager, supervisor, benefits administrator, general clerk, records management analyst, technical support assistant, administrative assistant, data analyst, and data specialist. The tables also include optional surge labor, firm-fixed-price contract line items for administrative support, process improvement, and skip locator services. Estimated costs are provided for other direct costs including postage, supplies, and travel. The Pension Benefit Guaranty Corporation intends to award a single IDIQ contract for benefit administration, document management, records management, administrative support, database support, data analytics, process improvement, customer contact center services, and enhanced participant locator services.
Section B - Draft IDIQ Cost Tables
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FIELD OFFICE SUPPORT SERVICES IDIQ
CONTACT LINE ITEMS
SECTION B
BASE YEAR
PERIOD OF PERFORMANCE: MARCH DD, 2019 – MARCH DD, 2020
RICHMOND HEIGHTS, OH
CLIN Labor Category Maximum
Hours Rate Total Amount
0051001OH Program Manager III 2,080 0051002OH Project Manager II 2,080 0051003OH Assistant Project Manager 5,893 0051004OH Supervisor (BA) 28,773 0051005OH Benefits Administrator 221,173 0051006OH General Clerk III 41,947 0051007OH Records Management Analyst 2,080 0051008OH Technical Support Assistant 2,080 0051009OH Administrative Assistant 2,080 0053001OH Data Analyst 43,680 0053002OH Data Specialist 6,240 TOTAL (Labor) 358,106
OPTIONAL
SURGE
CLIN
Labor Category Surge Hours Rate Total Amount
0051002OHS Project Manager II - 0051003OHS Assistant Project Manager - 0051004OHS Supervisor (BA) 2,014 0051005OHS Benefits Administrator 15,482 0051006OHS General Clerk III 2,936 TOTAL (Surge Labor) 20,432
MIAMI (DORAL), FL
CLIN Labor Category Maximum
Hours Rate Total Amount
0051002FL Project Manager II 1,040 0051003FL Assistant Project Manager 2,080 0051004FL Supervisor (BA) 7,280 0051005FL Benefits Administrator 75,920 0051006FL General Clerk III 4,160 0051007FL Records Management Analyst 2,080 0051008FL Technical Support Assistant 1,040 0053001FL Data Analyst 43,680 0053002FL Data Specialist 6,240 TOTAL (Labor) 143,520
WILMINGTON, DE
CLIN Labor Category Maximum
Hours Rate Total Amount
0051002DE Project Manager II 520 0051003DE Assistant Project Manager 1,040 0051004DE Supervisor (BA) 2,080 0051005DE Benefits Administrator 21,840 0051006DE General Clerk III 2,600 0051007DE Records Management Analyst 2,080 0051008DE Technical Support Assistant 520 0053001DE Data Analyst 43,680 0053002DE Data Specialist 6,240 TOTAL (Labor) 80,600
WASHINGTON DC / NORTHERN VA
Hours
Rate Total Amount
0053001WDC Data Analyst 43,680 0053002WDC Data Specialist 6,240 TOTAL (Labor) 49,920
CLIN Total Amount 0052001 Section 5.2 Administrative
Support Firm Fixed Price
NTE $ 1,500,000
0054001 Section 5.4 Process Improvement Firm Fixed Price
NTE $ 1,000,000
0056001 Section 5.6 Skip Locator Firm Fixed Price
NTE $ 500,000
00ODC Other Direct Costs (includes postage, postage meters, supplies and travel - as approved by the
COR)
NTE $ 250,000
OPTION YEAR 1
PERIOD OF PERFORMANCE: MARCH DD, 2020 – MARCH DD, 2021
RICHMOND HEIGHTS, OH
CLIN Labor Category Maximum
Hours Rate Total Amount
10051001OH Program Manager III 2,080 10051002OH Project Manager II 2,080 10051003OH Assistant Project Manager 6,240 10051004OH Supervisor (BA) 39,520 10051005OH Benefits Administrator 309,920 10051006OH General Clerk III 79,040 10051007OH Records Management Analyst 2,080 10051008OH Technical Support Assistant 2,080 10051009OH Administrative Assistant 2,080 10053001OH Data Analyst 43,680 10053002OH Data Specialist 6,240 TOTAL (Labor) 495,040
OPTIONAL
SURGE
CLIN
Labor Category Surge Hours Rate Total Amount
10051002OHS Project Manager II - 10051003OHS Assistant Project Manager - 10051004OHS Supervisor (BA) 2,766 10051005OHS Benefits Administrator 21,694 10051006OHS General Clerk III 5,533 TOTAL (Surge Labor) 29,993
Hours Rate Total Amount
10051002FL Project Manager II 2,080 10051003FL Assistant Project Manager 4,160 10051004FL Supervisor (BA) 14,560 10051005FL Benefits Administrator 151,840 10051006FL General Clerk III 8,320 10051007FL Records Management Analyst 2,080 10051008FL Technical Support Assistant 2,080 10053001FL Data Analyst 43,680 10053002FL Data Specialist 6,240 TOTAL (Labor) 235,040
WILMINGTON, DE
CLIN Labor Category Maximum
Hours Rate Total Amount
10051002DE Project Manager II 2,080 10051003DE Assistant Project Manager 4,160 10051004DE Supervisor (BA) 8,320 10051005DE Benefits Administrator 87,360 10051006DE General Clerk III 10,400 10051007DE Records Management Analyst 2,080 10051008DE Technical Support Assistant 2,080 10053001DE Data Analyst 43,680 10053002DE Data Specialist 6,240 TOTAL (Labor) 166,400
Hours Rate Total Amount
10053001WDC Data Analyst 43,680 10053002WDC Data Specialist 6,240 TOTAL (Labor) 49,920
CLIN Total Amount 10052001 Section 5.2 Administrative
Support Firm Fixed Price
NTE $ 1,500,000
10054001 Section 5.4 Process Improvement Firm Fixed Price
NTE $ 1,000,000
10056001 Section 5.6 Skip Locator Firm Fixed Price
NTE $ 500,000
100ODC Other Direct Costs (includes postage, postage meters, supplies and travel - as approved by the
NTE $ 400,000
OPTION YEAR 2
PERIOD OF PERFORMANCE: MARCH DD, 2021 – MARCH DD, 2022
RICHMOND HEIGHTS, OH
CLIN Labor Category Maximum
Hours Rate Total Amount
20051001OH Program Manager III 2,080 20051002OH Project Manager II 2,080 20051003OH Assistant Project Manager 6,240 20051004OH Supervisor (BA) 39,520 20051005OH Benefits Administrator 309,920 20051006OH General Clerk III 79,040 20051007OH Records Management Analyst 2,080 20051008OH Technical Support Assistant 2,080 20051009OH Administrative Assistant 2,080 20053001OH Data Analyst 43,680 20053002OH Data Specialist 6,240 20055001OH Project Manager (CCC) 2,080 20055002OH Quality Assurance Manager 2,080 20055003OH Supervisor (CCC) 2,080 20055004OH Bilingual Supervisor (CCC) 2,080 20055005OH Quality Assurance Specialist 16,640 20055006OH Lead Agent 3 8,320 20055007OH Bilingual Level 2 Agent 14,560 20055008OH Level 2 Agent 72,800 20055009OH Level 1 Agent 52,000 TOTAL (Labor) 667,680
OPTIONAL
SURGE CLIN
Labor Category Surge Hours Rate Total Amount
20051002OHS Project Manager II - 20051003OHS Assistant Project Manager - 20051004OHS Supervisor (BA) 2,766 20051005OHS Benefits Administrator 21,694 20051006OHS General Clerk III 5,533 20055005OHS Quality Assurance Specialist 1,165 20055006OHS Lead Agent 3 582 20055007OHS Bilingual Level 2 Agent 1,019 20055008OHS Level 2 Agent 5,096 TOTAL (Surge Labor) 37,855
Hours Rate Total Amount
20051002FL Project Manager II 2,080 20051003FL Assistant Project Manager 4,160 20051004FL Supervisor (BA) 14,560 20051005FL Benefits Administrator 151,840 20051006FL General Clerk III 8,320 20051007FL Records Management Analyst 2,080 20051008FL Technical Support Assistant 2,080 20053001FL Data Analyst 43,680 20053002FL Data Specialist 6,240 TOTAL (Labor) 235,040
WILMINGTON, DE
CLIN Labor Category Maximum
Hours Rate Total Amount
20051002DE Project Manager II 2,080 20051003DE Assistant Project Manager 4,160 20051004DE Supervisor (BA) 8,320 20051005DE Benefits Administrator 87,360 20051006DE General Clerk III 10,400 20051007DE Records Management Analyst 2,080 20051008DE Technical Support Assistant 2,080 20053001DE Data Analyst 43,680 20053002DE Data Specialist 6,240 TOTAL (Labor) 166,400
Hours Rate Total Amount
20053001WDC Data Analyst 43,680 20053002WDC Data Specialist 6,240 20055001WDC Project Manager (CCC) 2,080 20055002WDC Quality Assurance Manager 2,080 20055003WDC Supervisor (CCC) 2,080 20055004WDC Bilingual Supervisor (CCC) 2,080 20055005WDC Quality Assurance Specialist 16,640 20055006WDC Lead Agent 3 8,320 20055007WDC Bilingual Level 2 Agent 14,560 20055008WDC Level 2 Agent 72,800 20055009WDC Level 1 Agent 52,000 TOTAL (Labor) 222,560
CLIN Total Amount 20052001 Section 5.2 Administrative
Support Firm Fixed Price
NTE $ 1,500,000
20054001 Section 5.4 Process Improvement Firm Fixed Price
NTE $ 1,000,000
20056001 Section 5.6 Skip Locator Firm Fixed Price
NTE $ 500,000
200ODC Other Direct Costs (includes postage, postage meters, supplies and travel - as approved by the
NTE $ 500,000
OPTION YEAR 3
PERIOD OF PERFORMANCE: MARCH DD, 2022 – MARCH DD, 2023
RICHMOND HEIGHTS, OH
CLIN Labor Category Maximum
Hours Rate Total Amount
30051001OH Program Manager III 2,080 30051002OH Project Manager II 2,080 30051003OH Assistant Project Manager 6,240 30051004OH Supervisor (BA) 39,520 30051005OH Benefits Administrator 309,920 30051006OH General Clerk III 79,040 30051007OH Records Management Analyst 2,080 30051008OH Technical Support Assistant 2,080 30051009OH Administrative Assistant 2,080 30053001OH Data Analyst 43,680 30053002OH Data Specialist 6,240 30055001OH Project Manager (CCC) 2,080 30055002OH Quality Assurance Manager 2,080 30055003OH Supervisor (CCC) 2,080 30055004OH Bilingual Supervisor (CCC) 2,080 30055005OH Quality Assurance Specialist 16,640 30055006OH Lead Agent 3 8,320 30055007OH Bilingual Level 2 Agent 14,560 30055008OH Level 2 Agent 72,800 30055009OH Level 1 Agent 52,000 TOTAL (Labor) 667,680
OPTIONAL
SURGE CLIN
Labor Category Surge Hours Rate Total Amount
30051002OHS Project Manager II - 30051003OHS Assistant Project Manager - 30051004OHS Supervisor (BA) 2,766 30051005OHS Benefits Administrator 21,694 30051006OHS General Clerk III 5,533 30055005OHS Quality Assurance Specialist 1,165 30055006OHS Lead Agent 3 582 30055007OHS Bilingual Level 2 Agent 1,019 30055008OHS Level 2 Agent 5,096
Hours Rate Total Amount
30051002FL Project Manager II 2,080 30051003FL Assistant Project Manager 4,160 30051004FL Supervisor (BA) 14,560 30051005FL Benefits Administrator 151,840 30051006FL General Clerk III 8,320 30051007FL Records Management Analyst 2,080 30051008FL Technical Support Assistant 2,080 30053001FL Data Analyst 43,680 30053002FL Data Specialist 6,240 TOTAL (Labor) 235,040
Hours Rate Total Amount
30053001WDC Data Analyst 43,680 30053002WDC Data Specialist 6,240 30055001WDC Project Manager (CCC) 2,080 30055002WDC Quality Assurance Manager 2,080 30055003WDC Supervisor (CCC) 2,080 30055004WDC Bilingual Supervisor (CCC) 2,080 30055005WDC Quality Assurance Specialist 16,640 30055006WDC Lead Agent 3 8,320 30055007WDC Bilingual Level 2 Agent 14,560 30055008WDC Level 2 Agent 72,800 30055009WDC Level 1 Agent 52,000 TOTAL (Labor) 222,560
CLIN Total Amount 30052001 Section 5.2 Administrative
Support Firm Fixed Price
NTE $ 1,500,000
30054001 Section 5.4 Process Improvement Firm Fixed Price
NTE $ 1,000,000
30056001 Section 5.6 Skip Locator Firm Fixed Price
NTE $ 500,000
300ODC Other Direct Costs (includes postage, postage meters, supplies and travel - as approved by the
OPTION YEAR 4
PERIOD OF PERFORMANCE: MARCH DD, 2023 – MARCH DD, 2024
RICHMOND HEIGHTS, OH
Hours Rate Total Amount
40051001OH Program Manager III 2,080 40051002OH Project Manager II 2,080 40051003OH Assistant Project Manager 6,240 40051004OH Supervisor (BA) 39,520 40051005OH Benefits Administrator 309,920 40051006OH General Clerk III 79,040 40051007OH Records Management Analyst 2,080 40051008OH Technical Support Assistant 2,080 40051009OH Administrative Assistant 2,080 40053001OH Data Analyst 43,680 40053002OH Data Specialist 6,240 40055001OH Project Manager (CCC) 2,080 40055002OH Quality Assurance Manager 2,080 40055003OH Supervisor (CCC) 2,080 40055004OH Bilingual Supervisor (CCC) 2,080 40055005OH Quality Assurance Specialist 16,640 40055006OH Lead Agent 3 8,320 40055007OH Bilingual Level 2 Agent 14,560 40055008OH Level 2 Agent 72,800 40055009OH Level 1 Agent 52,000 TOTAL (Labor) 667,680
OPTIONAL
SURGE CLIN
Labor Category Surge Hours Rate Total Amount
40051002OHS Project Manager II - 40051003OHS Assistant Project Manager - 40051004OHS Supervisor (BA) 2,766 40051005OHS Benefits Administrator 21,694 40051006OHS General Clerk III 5,533 40055005OHS Quality Assurance Specialist 1,165 40055006OHS Lead Agent 3 582 40055007OHS Bilingual Level 2 Agent 1,019 40055008OHS Level 2 Agent 5,096
Hours Rate Total Amount
40051002FL Project Manager II 2,080 40051003FL Assistant Project Manager 4,160 40051004FL Supervisor (BA) 14,560 40051005FL Benefits Administrator 151,840 40051006FL General Clerk III 8,320 40051007FL Records Management Analyst 2,080 40051008FL Technical Support Assistant 2,080 40053001FL Data Analyst 43,680 40053002FL Data Specialist 6,240 TOTAL (Labor) 235,040
Hours Rate Total Amount
40053001WDC Data Analyst 43,680 40053002WDC Data Specialist 6,240 40055001WDC Project Manager (CCC) 2,080 40055002WDC Quality Assurance Manager 2,080 40055003WDC Supervisor (CCC) 2,080 40055004WDC Bilingual Supervisor (CCC) 2,080 40055005WDC Quality Assurance Specialist 16,640 40055006WDC Lead Agent 3 8,320 40055007WDC Bilingual Level 2 Agent 14,560 40055008WDC Level 2 Agent 72,800 40055009WDC Level 1 Agent 52,000 TOTAL (Labor) 222,560
CLIN Total Amount 40052001 Section 5.2 Administrative
Support Firm Fixed Price
NTE $ 1,500,000
40054001 Section 5.4 Process Improvement Firm Fixed Price
NTE $ 1,000,000
40056001 Section 5.6 Skip Locator Firm Fixed Price
NTE $ 500,000
400ODC Other Direct Costs (includes postage, postage meters, supplies and travel - as approved by the
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