Section_B_-_IDIQ_Pricing_Schedule_Tracked_Changes.pdf

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Attached to
Field Office Support Services Federal contract opportunity
Solicitation number
16PBGC19R0002
Issued by
Pension Benefit Guaranty Corporation

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Written by GovTribe AI ·

This document contains line item pricing schedules for a field office support services IDIQ contract. The contract involves providing benefit administration, document management, records management, administrative support, database building support, data analytics, process improvement, a customer contact center, and enhanced participant location services to the Pension Benefit Guaranty Corporation across multiple locations. The base period of performance is March 2019 through March 2020 with four optional one-year extensions. Pricing is provided for various labor categories by location and year. Other direct costs such as postage and travel are reimbursable up to an annual not-to-exceed amount. The related opportunity notice indicates PBGC intends to issue a single-award IDIQ for these services with a target award date of March 2019. Interested vendors are requested to provide feedback to improve the potential solicitation.

From the source

Section B - Tracked Changes

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Other files for this federal contract opportunity

Other files attached to Field Office Support Services, newest first.
File Type Posted
16PBGC19R00020005_FOSS.pdf PDF
16PBGC19R00020004_FOSS_Amendment_0004.pdf PDF
FOSS_Amendment_0003.pdf PDF
Attachment_M-_Wage_Determinations.pdf PDF
16PBGC19R00020002_FOSS.pdf PDF
Q&As_Additional.xlsx XLSX spreadsheet
Attachment_L-_Supplemental_GFE_.pdf PDF
16PBGC19R00020001_FOSS.pdf PDF
Q&As_-_FOSS_RFP_16PBGC19R0002.xlsx XLSX spreadsheet
Section_M_-_Evaluation_Criteria_Tracked_Changes.pdf PDF
Section_C_-_IDIQ_PWS_Tracked_Changes.pdf PDF
Section_B_-_Task_Order_1-_Benefits_Administration_Tracked_Changes.pdf PDF
Attachment_A_-_Historical_Workload_Tracked_Changes.pdf PDF
Section_L_-_Instructions_Tracked_Changes.pdf PDF
Attachment_K_-_Task_Order_One_Request_for_Task_Order_Proposal_(RFTOP).pdf PDF
Attachment_A_-_Historical_Workload.pdf PDF
FOSS_RFI_Q&A.xlsx XLSX spreadsheet
Attachment_I_-_Customer_Contact_Center_Standard_Operating_Procedures_(SOP).pdf PDF
Attachment_J_-_OBA_Policy_Manual.pdf PDF
Attachment_B_-_OBA_Operations_Manual.pdf PDF
Attachment_G_-_Past_Performance_Questionnaires.docx DOCX document
Attachment_B_-_OBA_Operations_Manual.pdf PDF
Attachment_D_-_Benefit_Payment_Recovery_Standard_Operating_Procedures_(SOP).pdf PDF
Attachment_C_-_Document_Management_Center_Standard_Operating_Procedures_(SOP).pdf PDF
Attachment_A_-_Historical_Data.pdf PDF
Attachment_H_-_Excel_Spreadsheet_for_Offeror_Questions_to_RFP.xlsx XLSX spreadsheet
Attachment_F_-_Resume_Format.pdf PDF
Attachment_E_-_Glossary_of_Systems_Applications_and_Tools.pdf PDF
Attachment_K_-_Task_Order_One_-_Benefits_Administration.pdf PDF
16PBGC19R0002_FOSS.pdf PDF
RFI_Response_-_FOSS.xlsx XLSX spreadsheet
Section_C_Att._C-_Resume_Format.pdf PDF
Section_C_Att._A_Historical_Workload.pdf PDF
Section_B_-_IDIQ_Cost_Tables.pdf PDF
Section_L_-_Instructions.pdf PDF
Section_C_-_Final_Draft_IDIQ_Requirement.pdf PDF
Section_M_-_Evaluation_Criteria.pdf PDF
RFI_Response_-_FOSS.xlsx XLSX spreadsheet
Section_C_Att._B-_Glossary_of_Systems__Applications__and_Tools.pdf PDF
Section_H_-_Labor_Category_Requirements.pdf PDF
Section_B_and_C_-_Task_Order_1-_Benefits_Administration.pdf PDF
Advisory_Multi-Step_FBO_Notice_-_FOSS.pdf PDF
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FIELD OFFICE SUPPORT SERVICES IDIQ

CONTRACT LINE ITEMS

SECTION B

BASE YEAR

PERIOD OF PERFORMANCE: MARCH DD*04, 2019 – MARCH DD03*, 2020*

EUCLID, OH

(MARCH DD04*, 2019 – MARCH 03DD*, 2020)*

CLIN Labor Category Maximum

Hours Rate Total Amount

00051001OH Project Manager II 2,080 00051002OH Assistant Project Manager 5,893

00051003OH

Benefits Administrator III (Supervisor) 28,773

00051004OH Benefits Administrator II 91,000 00051005OH Benefits Administrator I 130,173

00051006OH

General Clerk III -SCA Occupation Code: 01113 41,947

00051007OH

Technical Support Assistant – SCA Occupation Code: 14160 4,1602,080

00053001OH Data Analyst 43,680 00053002OH Data Analyst Supervisor 6,240 00056001OH Investigator I&II 4,160

TOTAL (Labor) 353,946

OPTIONAL

SURGE

CLIN

Labor Category Surge Hours Rate Total Amount

00051003OHS

Benefits Administrator III (Supervisor) 2,014

00051004OHS Benefits Administrator II 6,370 00051005OHS Benefits Administrator I 9,112

00051006OHS

General Clerk III – SCA Occupation Code: 01113 2,936

TOTAL (Surge Labor) 20,432

MIAMI (DORAL), FL

(SEPTEMBER 29, 2019 – MARCH DD03*, 2020)*

CLIN Labor Category Maximum

Hours Rate Total Amount

00051001FL Project Manager II 1,040 00051002FL Assistant Project Manager 2,080

00051003FL

Benefits Administrator III (Supervisor) 7,280

00051004FL Benefits Administrator II 31,200 00051005FL Benefits Administrator I 44,720 00051006FL General Clerk III - SCA

Occupation Code: 01113 4,160

00051007FL

Technical Support Assistant - SCA Occupation Code: 14160 1,040

00053001FL Data Analyst 43,68021,840 00053002FL Data Analyst Supervisor 6,2403,120

TOTAL (Labor)

141,440116,480

WILMINGTON, DE

(JANUARY 16, 2020 – MARCH 03DD*, 2020)*

CLIN Labor Category Maximum

Hours Rate Total Amount

00051001DE Project Manager II 520 00051002DE Assistant Project Manager 1,040

00051003DE

Benefits Administrator III (Supervisor) 2,080

00051004DE Benefits Administrator II 8,840 00051005DE Benefits Administrator I 13,000 00051006DE General Clerk III – SCA

Occupation Code:01113 2,600

00051007DE

Technical Support Assistant - SCA Occupation Code: 14160 520

00053001DE Data Analyst 43,6807,280 00053002DE Data Analyst Supervisor 6,2401,040

78,520736,920

WASHINGTON DC / ALEXANDRIA VA

(MARCH DD04*, 2019 – MARCH DD03*, 2020)*

CLIN Labor Category Maximum Hours

Rate Total Amount

00053001WDC Data Analyst 43,680 00053002WDC Data Analyst Supervisor 6,240 TOTAL (Labor) 49,920

WASHINGTON DC

Section 5.2 period of performance is October DDJuly 1*, 2019 to March DD03*, 2020* (5 months) CLIN Quantity Unit Unit Price Total Amount 00052001

FFP

Section 5.2 Administrative Support and Document Intake

59 Months $ $

Base Year

TOTAL

Note: Firm Fixed Price amount will be paid on a monthly basis in arrears

ALL LOCATIONS

CLIN Total Amount 000ODC Other Direct Costs (includes postage, postage meters, supplies and travel - as approved by the

COR)

NTE $

250,000500,000

01ODC Pension Search and Investigative Tools

NTE $500,000

Notes:

• Program Manager and Admnistrative Assistant are not direct bill positions, but should be a partbilled through G&A or overhead. of the overall G&A.

• ODCs are to be billed on a cost reimbursement basis and should not include any indirect load.

OPTION YEAR 1

PERIOD OF PERFORMANCE: MARCH DD04*, 2020 – MARCH DD03*, 2021*

EUCLID, OH

(MARCH DD04*, 2020 – MARCH DD03*, 2021)*

CLIN Labor Category Maximum

Hours Rate Total Amount

10051001OH Project Manager II 2,080 10051002OH Assistant Project Manager 6,240

10051003OH

Benefits Administrator III (Supervisor) 39,520

10051004OH Benefits Administrator II 126,880 10051005OH Benefits Administrator I 183,040

10051006OH

General Clerk III-SCA Occupation Code:01113 79,040

10051007OH

Technical Support Assistant- SCA Occupation Code: 14160 4,1602,080

10053001OH Data Analyst 43,680 10053002OH Data Analyst Supervisor 6,240 10056001OH Investigator I&II 4,160

490,880300

OPTIONAL

SURGE

CLIN

Labor Category Surge Hours Rate Total Amount

10051003OHS

Benefits Administrator III (Supervisor) 2,766

10051004OHS Benefits Administrator II 8,882 10051005OHS Benefits Administrator I 12,813

10051006OHS

General Clerk III -SCA Occupation Code: 01113 5,533

TOTAL (Surge Labor) 29,994

(MARCH DD04*, 2020 – MARCH DD03*, 2021)*

CLIN Labor Category Maximum

Hours Rate Total Amount

10051001FL Project Manager II 2,080 10051002FL Assistant Project Manager 4,160

10051003FL

Benefits Administrator III (Supervisor) 14,560

10051004FL Benefits Administrator II 62,400 10051005FL Benefits Administrator I 89,440 10051006FL General Clerk III -SCA

Occupation Code: 01113 8,320

10051007FL

Technical Support Assistant - SCA Occupation Code: 14160 2,080

10053001FL Data Analyst 43,680 10053002FL Data Analyst Supervisor 6,240 TOTAL (Labor) 232,960

WILMINGTON, DE

(MARCH DD04D*, 2020 – MARCH DD03*, 2021)*

CLIN Labor Category Maximum

Hours Rate Total Amount

10051001DE Project Manager II 2,080 10051002DE Assistant Project Manager 4,160

10051003DE

Benefits Administrator III (Supervisor) 8,320

10051004DE Benefits Administrator II 35,360 10051005DE Benefits Administrator I 52,000 10051006DE General Clerk III -SCA

Occupation Code: 01113 10,400

10051007DE

Technical Support Assistant -SCA Occupation Code: 14160 2,080

10053001DE Data Analyst 43,680 10053002DE Data Analyst Supervisor 6,240 TOTAL (Labor) 164,320

(MARCH DD04*, 2020 – MARCH DD03*, 2021)*

CLIN Labor Category Maximum

Hours Rate Total Amount

10053001WDC Data Analyst 43,680 10053002WDC Data Analyst Supervisor 6,240 TOTAL (Labor) 49,920

WASHINGTON DC

(MARCH DD*04, 2020 – MARCH DD*03, 2021)*

CLIN Quantity Unit Unit Price Total Amount 10052001

FFP

Section 5.2 Administrative Support and Document Intake

12 Months $ $

Option Year

1 TOTAL

Note: Firm Fixed Price amount will be paid on a monthly basis in arrears

ALL LOCATIONS

CLIN Total Amount 100ODC Other Direct Costs (includes postage, postage meters, supplies and travel - as approved by the

COR)

NTE $ 500,000

250,000

01ODC Pension Search and Investigative Tools

NTE $500,000

Notes should be a part of the overallbilled through G&A.or overhead.

OPTION YEAR 2

PERIOD OF PERFORMANCE: MARCH DD04*, 2021 – MARCH DD03*, 2022*

EUCLID, OH

(MARCH DD04*, 2021 – MARCH DD03*, 2022)*

CLIN Labor Category Maximum

Hours Rate Total Amount

20051001OH Project Manager II 2,080 20051002OH Assistant Project Manager 8,320

20051003OH

Benefits Administrator III (Supervisor) 39,520

20051004OH Benefits Administrator II 126,880 20051005OH Benefits Administrator I 183,040

20051006OH

General Clerk III – SCA Occupation Code:01113 79,040

20051007OH

Technical Support Assistant-SCA Occupation Code: 14160 4,1602,080

20053001OH Data Analyst 43,680 20053002OH Data Analyst Supervisor 6,240 20055001OH Call Quality Assurance Manager 2,080 20055002OH Call Team Supervisor 2,080 20055003OH Call Team Bilingual Supervisor 2,080

20055004OH

Call Quality Assurance Specialist-SCA Occupation Code: 01113

16,640

20055005OH

Call Team Level 33 Agent-SCA Occupation Code: 01043 8,320

20055006OH

Call Team Level 22 Agent-SCA Occupation Code: 01042 72,800

20055007OH

Call Team Level 11 Agent:SCA Occupation Code: 01041 52,000

20055008OH

Call Team Level 11 Agent (Bilingual)-SCA Occupation Code:010412

14,560

20056001OH Investigator I&II 4,160 TOTAL (Labor) 663662,520940

OPTIONAL

SURGE CLIN

Labor Category Surge Hours Rate Total Amount

20051003OHS

Benefits Administrator III (Supervisor) 2,766

20051004OHS Benefits Administrator II 8,882

20051005OHS Benefits Administrator I 12,813

20051006OHS

General Clerk III- SCA Occupation Code : 01113 5,533

20055007OHS

Call Team Level 11 Agent- SCA Occupation Code: 01041 16,592

20055008OHS

Call Team Level 11 Agent (Bilingual)- SCA Occupation Code: 010412

1,952

TOTAL (Surge Labor) 48,538

(MARCH DD04*, 2021 – MARCH DD03*, 2022)*

CLIN Labor Category Maximum

Hours Rate Total Amount

20051001FL Project Manager II 2,080 20051002FL Assistant Project Manager 4,160

20051003FL

Benefits Administrator III (Supervisor) 14,560

20051004FL Benefits Administrator II 62,400 20051005FL Benefits Administrator I 89,440 20051006FL General Clerk III -SCA

Occupation Code: 01113 8,320

20051007FL

Technical Support Assistant – SCA Occupation Code: 14160 2,080

20053001FL Data Analyst 43,680 20053002FL Data Analyst Supervisor 6,240 TOTAL (Labor) 232,960

(MARCH DD04*, 2021 – MARCH DD03*, 2022)*

CLIN Labor Category Maximum

Hours Rate Total Amount

20053001WDC Data Analyst 43,680 20053002WDC Data Analyst Supervisor 6,240 TOTAL (Labor) 49,920

(MARCH DD*04, 2021 – MARCH DD*03, 2022)*

CLIN Quantity Unit Unit Price Total Amount 20052001

FFP

Section 5.2 Administrative Support and Document Intake

12 Months $ $

Option Year

2 TOTAL

Note: Firm Fixed Price amount will be paid on a monthly basis in arrears

ALL LOCATIONS

CLIN Total Amount 200ODC Other Direct Costs (includes postage, postage meters, supplies and travel - as approved by the

COR)

NTE $

250,000500,000

01ODC Pension Search and Investigative Tools

NTE $500,000

Notes:

should bililed through e a part of the overall G&A or overhead.

OPTION YEAR 3

PERIOD OF PERFORMANCE: MARCH DD04*, 2022 – MARCH DD03*, 2023*

EUCLID, OH

(MARCH DD04*, 2022 – MARCH DD03*,

2023)* CLIN Labor Category Maximum

Hours Rate Total Amount

30051001OH Project Manager II 2,080 30051002OH Assistant Project Manager 8,320

30051003OH

Benefits Administrator III (Supervisor) 39,520

30051004OH Benefits Administrator II 126,880 30051005OH Benefits Administrator I 183,040

30051006OH

General Clerk III -SCA Occupation Code: 01113 79,040

30051007OH

Technical Support Assistant - SCA Occupation Code: 14160 4,1602,080

30053001OH Data Analyst 43,680 30053002OH Data Analyst Supervisor 6,240 30055001OH Call Quality Assurance Manager 2,080 30055002OH Call Team Supervisor 2,080 30055003OH Call Team Bilingual Supervisor 2,080

30055004OH

Call Quality Assurance Specialist-SCA Occupation

30055005OH

Call Team Level 3 Agent-SCA Occupation Code: 01043 8,320

30055006OH

Call Team Level 2 Agent-SCA Occupation Code: 01042 72,800

30055007OH

Call Team Level 1 Agent-SCA Occupation Code: 01041 52,000

30055008OH

Call Team Level 1 Agent (Bilingual)- SCA Occupation

30056001OH Investigator I&II 4,160 TOTAL (Labor) 663,520662,940

OPTIONAL

SURGE CLIN

Labor Category Surge Hours Rate Total Amount

30051003OHS

Benefits Administrator III (Supervisor) 2,766

30051004OHS Benefits Administrator II 8,882 30051005OHS Benefits Administrator I 12,813

30051006OHS

General Clerk III – SCA Occupation Code: 01113 5,533

30055007OHS

Call Team Level 1 Agent- SCA Occupation Code: 01041 16,592

30055008OHS

Call Team Level 1 Agent (Bilingual)- SCA Occupateion

(MARCH DD04*, 2022 – MARCH DD03*, 2023)*

CLIN Labor Category Maximum

Hours Rate Total Amount

30051001FL Project Manager II 2,080 30051002FL Assistant Project Manager 4,160

30051003FL

Benefits Administrator III (Supervisor) 14,560

30051004FL Benefits Administrator II 62,400 30051005FL Benefits Administrator I 89,440 30051006FL General Clerk III – SCA

Occupation Code: 01113 8,320

30051007FL

Technical Support Assistant – SCA Occupation Code: 14160 2,080

30053001FL Data Analyst 43,680 30053002FL Data Analyst Supervisor 6,240

WASHINGTON DC/ ALEXANDRIA VA

CLIN Labor Category Maximum

Hours Rate Total Amount

30053001WDC Data Analyst 43,680 30053002WDC Data Analyst Supervisor 6,240 300553001WDC Call Center Project Manager 2,080 30055002WDC Call Quality Assurance Manager 2,080 30055003WDC Call Team Supervisor 2,080 30055004WDC Call Team Bilingual Supervisor 2,080

30055005WDC

Call Quality Assurance Specialist-SCA Occupation Code: 01113 16,640

30055006WDC

Call Team Level 3 Agent- SCA Occupation Code: 01043 8,320

30055007WDC

Call Team Level 2 Agent-SCA Occupation Code: 01042 72,800

30055008WDC

Call Team Level 1 Agent-SCA Occupation Code: 01041 52,000

30055009WDC

Call Team Level 1 Agent (Bilingual)- SCA Occupation

TOTAL (Labor) 222,560

CLIN Quantity Unit Unit Price Total Amount 30052001

FFP

Section 5.2 Administrative Support and Document Intake

12 Months $ $

Option Year

3 TOTAL

300ODC Other Direct Costs (includes postage, postage meters, supplies and travel - as approved by the

COR)

NTE $

250,000500,000

01ODC Pension Search and Investigative Tools

NTE $500,000

Notes should be a partbilled through G&A or overhead. of the overall G&A.

OPTION YEAR 4

PERIOD OF PERFORMANCE: MARCH DD04*, 2023 – MARCH DD03*, 2024*

EUCLID, OH

(MARCH DD04*, 2023 – MARCH DD03*,

2024)* CLIN Labor Category Maximum

Hours Rate Total Amount

40051001OH Project Manager II 2,080 40051002OH Assistant Project Manager 8,320

40051003OH

Benefits Administrator III (Supervisor) 39,520

40051004OH Benefits Administrator II 126,880 40051005OH Benefits Administrator I 183,040

40051006OH

General Clerk III -SCA Occupateion Code: 01113 79,040

50051007OH

Technical Support Assistant-SCA Occupation Code: 14160 4,1602,080

40053001OH Data Analyst 43,680 40053002OH Data Analyst Supervisor 6,240 40055001OH Call Quality Assurance Manager 2,080 40055002OH Call Team Supervisor 2,080 40055003OH Call Team Bilingual Supervisor 2,080

40055004OH

Call Quality Assurance Specialist-SCA Occupation

40055005OH

Call Team Level 3 Agent-SCA Occupation Code: 01043 8,320

40055006OH

Call Team Level 2 Agent-SCA Occupation Code: 01042 72,800

40055007OH

Call Team Level 1 Agent-SCA Occupation Code: 01041 52,000

40055008OH

Call Team Level 1 Agent (Bilingual)- SCA Occupation

40056001OH Investigator I&II 4,160 TOTAL (Labor) 663,520662,940

OPTIONAL

SURGE CLIN

Labor Category Surge Hours Rate Total Amount

40051003OHS

Benefits Administrator III (Supervisor) 2,766

40051004OHS Benefits Administrator II 8,882 40051005OHS Benefits Administrator I 12,813

40051006OHS

General Clerk III – SCA Occupation Code:01113 5,533

40055007OHS

Call Team Level 1 Agent- SCA Occupation Code: 01041 16,592

40055008OHS

Call Team Level 1 Agent (Bilingual)- SCA Occupation Code 010412

(MARCH DD04*, 2023 – MARCH DD03*, 2024)*

CLIN Labor Category Maximum

Hours Rate Total Amount

40051001FL Project Manager II 2,080 40051002FL Assistant Project Manager 4,160

40051003FL

Benefits Administrator III (Supervisor) 14,560

40051004FL Benefits Administrator II 62,400 40051005FL Benefits Administrator I 89,440 40051006FL General Clerk III -SCA

Occupation Code: 01113 8,320

40051007FL

Technical Support Assistant -SCA Occupation Code: 14160 2,080

40053001FL Data Analyst 43,680 40053002FL Data Analyst Supervisor 6,240

CLIN Labor Category Maximum

Hours Rate Total Amount

40053001WDC Data Analyst 43,680 40053002WDC Data Analyst Supervisor 6,240 40055001WDC Call Center Project Manager 2,080 40055002WDC Call Quality Assurance Manager 2,080

40055003WDC Call Team Supervisor 2,080 40055004WDC Call Team Bilingual Supervisor 2,080

40055005WDC

Call Quality Assurance Specialist- SCA Occupation Code: 01113 16,640

40055006WDC

Call Team Level 3 Agent-SCA Occupation Code:01043 8,320

40055007WDC

Call Team Level 2 Agent-SCA Occupation Code: 01042 72,800

40055008WDC

Call Team Level 1 Agent-SCA Occupation Code: 01041 52,000

40055009WDC

Call Team Level 1 Agent (Bilingual)- SCA Occupation Code:010412

TOTAL (Labor) 222,560

CLIN Quantity Unit Unit Price Total Amount 40052001

FFP

Section 5.2 Administrative Support and Document Intake

12 Months $ $

Option Year

4 TOTAL

400ODC Other Direct Costs (includes postage, postage meters, supplies and travel - as approved by the

COR)

NTE $

250,000500,000

01ODC Pension Search and Investigative Tools

NTE $500,000

Notes:

should be a part of the overall G&A.billed through G&A or overhead

* Exact dates to be determined at contract award.

File details come from the government source that posted it. Updated .