Attachment 1 - Performance Work Statement Installation Custodial Services (viewable).pdf

Garrison Fort Hood Custodial Services Enterprise-wide Performance Work Statement

(PWS)

(Service 402 - Custodial Services) (U) i

Table of Contents

1.0 General

Description of Services

Background

Objectives

Scope

Traffic Flow

Restoration of Real Property Damage

General Information

1.7.1 Period of Performance (PoP)

1.7.2 Scope

1.7.3 Locations to Receive Custodial Service

1.7.4 Recognized Holidays

1.7.5 Hours of Operation

1.7.6 Installation Closures

1.7.7 Emergency Delays and Support

1.7.8 Unforeseen Buildings Closures

1.7.9 Place of Performance

1.7.10 Type of Contract

1.7.11 Security Requirements

Physical Security

Access and General Protection/Security Policy and Procedures

Pre-screen candidates using E-Verify Program

Contractor Vehicle Registration

Installation Access

1.7.12 Physical Security

1.7.13 Security Training

Anti-Terrorism (AT) Level I Training iWatch Training

Operational Security (OPSEC) Awareness Training

Threat Awareness and Reporting Program Training

1.7.14 Local Health Protection Conditions

1.7.15 Key Control

Lost Keys

Prohibited use of Government provided keys or key cards ii

1.7.16 Post Award Conference/Periodic Progress Meetings

1.7.17 Government Roles and Responsibilities

Contracting Officer (KO)

Contracting Representative (COR)

COR Authority

COR or ACOR

1.7.18 Specific Contractor Requirements, Roles and Responsibilities

U.S. Residency

Contractor Hiring Restrictions

Contractor Identification

Identification Badges

Standards of Conduct

Contractor Key Personnel

Project Manager (PM)

Quality Control Manager (QCM)

Quality Control Inspectors (QCI)

Damage Report

Damage to Privately Owned Property

Phase In /Phase Out Period

Quality Control

Quality Control Plan

Quality Assurance

Emergency Services

Emergency Medical Treatment

Accident Reporting

Environment and OSHA

Safety

Safety Plan

Occupational Safety and Health

Safety Measure and Protective Equipment

Spill Plan

Asbestos Awareness

Environmental Compliance

1.7.18.22 Safety Data Sheets

2.0 Definitions and Acronyms

Definitions iii

2.1.1 Ability One Commission

2.1.2 Acceptable Quality Level (AQL)

2.1.3 Carpet Care

2.1.4 Child, Youth and School Services (CYSS)

2.1.5 Cleaning

2.1.6 Contractor

2.1.7 Contractor Acquired Property (CAP)

2.1.8 Contracting Officer (KO)

2.1.9

2.1.10 Deficient Service

2.1.11 Deliverable

2.1.12 Disinfect

2.1.13 Dry Buffing

2.1.14 Equipment

2.1.15 Exterior Windows

2.1.16 Government Furnished Property (GFP)

2.1.17 Government Property

2.1.18 Government Project Manager

2.1.19 Hard Surface Floor Care

2.1.20 High-efficiency Particulate Air Vacuum Cleaners (HEPA)

2.1.21 Heating, Ventilation and Air Conditioning (HVAC)

2.1.22 Institute of Inspection, Cleaning and Restoration Certification (IICRC)

2.1.23 Interior Window

2.1.24 International Sanitary Supply Association (ISSA)

2.1.25 Lavatories/Latrines/Bathrooms

2.1.26 Legal and Other Requirements

2.1.27 Loss of Government Property

2.1.28 Material

2.1.29 Non-Personal Services

2.1.30 Performance Requirements Summary (PRS)

2.1.31 Physical/Community Fitness Centers

2.1.32 Physical Security

2.1.33 Property

2.1.34 Property Records

2.1.35 Provide

2.1.36 Public Traffic Areas

iv

2.1.37 Quality Assurance

2.1.38 Quality Assurance Surveillance Plan (QASP)

2.1.39 Quality Control

2.1.40 Real Property

2.1.41 Recyclable Materials

2.1.42 Sanitize

2.1.43 Schedule of Services

2.1.44 Sensitive Property

2.1.45 Service Calls

2.1.46 Soil

2.1.47 Spill Plan

2.1.48 Spray Buffing

2.1.49 Spot Cleaning

2.1.50 Stairwell Cleaning

2.1.51 Stripping

2.1.52 Subcontractor

2.1.53 Sweep

2.1.54 Trash Removal

2.1.55 Wide Area Workflow (WAWF)

2.1.56 Workday

2.1.57 Work Week

ACRONYMS

3.0 Government Furnished Property, Equipment and Services

General

Basic Requirements

Facility/Area(s)

Privately Owned Vehicles (POVs)

Utilities and Services

Materials and Supplies

4.0 Contractor Furnished Materials and Equipment

General

Classified Controlled Facility Clearance. N/A

Materials and Supplies

List of Cleaning Products

4.4.1 Known Hazards

4.4.2 Cleaning Solutions Requirements

v

Equipment

4.5.1 Carpet, Tile / Grout Cleaning

4.5.2 Unserviceable Contractor Equipment

5.0 Specific Tasks for General Cleaning

General

Modification to TE-A Building Inventory List

Perform Special Event Cleanings (i.e. VIP and/or event cleaning)

Specific Tasks for scheduled general cleaning

Hard Floors. (Vinyl, Ceramic, Wood, Concrete, etc.)

5.5.1 Spray and Buff

5.5.2 Stripping/Scrub/Finishing

5 . 5 . 3 Floor Finish Remover

5.5.4 Wet Mop

5.5.5 Quarry / Ceramic / Porcelain Tile Cleaning

5.5.6 Annual Stripping/Finishing and Buffing

Carpeted Floors

5.6.1 Removable Walk off Mats

5.6.2 Carpet Cleaning and Shampooing

5.6.3 Spot Cleaning Carpets

5.6.4 Annual Carpet Cleaning and Shampooing

Stairways/Elevators/Handicap Lifts

Solid Waste Collection and Removal

5.8.1 Recycle Collection and Removal

Restrooms/Toilet Areas/Locker Rooms

5.9.1 Clean and Disinfect Restrooms

5.9.2 Contractor Work Log

5.9.3 Waterless Urinal Supplies

5.9.4 Restroom and Locker Room NHSW Removal

5.9.5 Floor Care

5.9.6 Stocking and Restocking of Supplies

5.9.7 Resupplying Dispensers

Drinking Fountains

Dusting

5.11.1 Dusting, Low Areas (under six (6) feet)

5.11.2 Dusting, High Areas (over six (6) feet)

5.11.3 Dusting, Light

vi

5.11.4 Dusting, Heavy

Interior Glass

5.12.1 Exterior Glass

Child, Youth and Student Service (CYSS) Centers

5.13.1 Child Age Groups

5.13.2 CYS Cleaning Products

5.13.3 CYS Supplies and Solutions Storage

5.13.4 CYS Hours of Operation

5.13.5 CYS Hours of Operation Other Than Normal

5.13.6 Other CYSS Facility Hours of Operation Other Than Normal. N/A

5.13.7 Specific Child Development Center (CDC) Cleaning Tasks. N/A

5.13.8 Specific Other Child Youth and Student Service (CYSS) Center Cleaning Requirements

Gymnasiums and Physical Fitness Centers (PFC)

5.14.1 Disinfectants

5.14.2 Facility Sanitation, Showers, locker rooms, and toilet facilities, General Cleaning of Libraries and Museums

University-level Cleaning

Warrior Transition Unit (WTU)

High Traffic Areas

Schedules and Reports

5.19.1 Daily Reports

5.19.2 Schedule of Monthly Services

5.19.3 Alternate Day Work Schedule

5.19.4 Service Delay Notification

5.19.5 Floor Schedule Report

5.19.6 Unscheduled Cleaning Work Reports

5.19.7 Access and Condition Report (Building Closure)

5.19.8 General Report Submittals

Personnel Reports

Quality Control Report

6.0 Applicable Publications (Current Editions)

Regulations, Publications, Manuals, Local Policies and Procedures

7.0 Mandatory Records and Report Forms

8.0 Attachment/Technical Exhibits (TEs)

Attachment 1 Performance Requirements Summary

Attachment 2 Deliverables Schedule vii

TE-C Custodial Services Tasks and Frequency Performance Standards

TE-A Building Inventory List

TE B Installation Map(s)

(Service 402 - Custodial Services) (U)

1.0GENERAL.

This is a non-personal services contract to provide Custodial Services for the U.S. Army Garrison Fort Hood, TX.

The Government will not exercise any supervision or control over the contract service providers.

The Contractor shall perform to the standards specified in this Performance Work Statement (PWS).

Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to complete the requirements as outlined and defined in this

PWS.

Description of Services

The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform all custodial service tasks and frequencies as described and defined in this Performance Work Statement (PWS), Part 5 Specific Tasks and Part 8 TE-C Custodial Services Performance Standards and Frequencies, except for those items specified as Government furnished property and services (If applicable, see Part 4 Contractor Furnished Items and Services). The Contractor shall perform to the standards in this contract.

Background.

Fort Hood is located near Killeen, Texas in Bell County. Fort Hood consists of approximately 218,823 acres and has 5,838 cleanable buildings. The Post population consists of approximately 46,000 Military, government civilian, and Contractor personnel.

The custodial contract is a 100% set-aside HUBZONE Firm-Fixed Price Contract.

Objectives.

The Contractor shall ensure all work accomplished as fulfillment of this PWS meets all applicable Federal, State, and local laws, regulations, directives, and other requirements (LOR) (See Definitions & Acronyms, 2.2 Acronyms --- Legal and Other Requirements) to include the documents in Part 6, Applicable Publications. Part 8, Attachment/Technical Exhibit Listing, TE-A identifies which buildings/areas belong to each building type, the square footage of the building/areas to be cleaned, any special security considerations, and any constraints as to when during the day or week scheduled services can be performed. Part 8, TE-C Custodial Services Performance Standards and Frequencies for maximum standards for each type of building. During performance of the contract, the Government reserves the right to add or delete facilities and increase or decrease the frequency of custodial service required. A modification to the contract will be executed to incorporate these changes.

The Contractor shall compile historical data, prepare required reports, and submit all information as specified by the Deliverables presented in the contract.

The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract.

The Contractor shall determine the best and most cost-effective ways to fulfill/perform custodial services and their component needs, emphasizing innovation and commercial best practices.

The Contractor shall ensure all work accomplished maintains and presents a healthy, clean, neat, and professional appearance to all perform custodial services included and covered by this contract in support of mission requirements for users, residents, and visitors.

Scope.

The Contractor shall perform custodial services to the performance standards (task/frequency table) in this PWS in a manner that will maintain the condition and cleanliness of each covered facility and present a professional appearance.

Services include:

o Scheduled Cleaning Services (for all covered facility types) IAW the PWS performance standard.

o Special Event Support Cleaning.

o Limited to minimal Tasks absolutely required to maintain health and appearance of prominent areas (empty trash receptacles, pick-up litter, sweep / mop, vacuum, wipe down high touch hard surfaces, clean restrooms, etc.)

Services not included:

o Biohazard cleaning service for casualty/trauma, defecation, and bodily fluids decontamination at Medical Treatment Facilities (MTFs) and other facilities performed by installation assets (hazardous material response team, garrison staff, or mission personnel) IAW MEDCOM Reg. 40-35, Management of Regulated Medical Waste, para 16 (2017) o Trauma scene is any area where a trauma occurred outside of a medical, dental, veterinary, or research setting that has been contaminated by human blood or body fluids as a result of such trauma (for example, workplace/home deaths, crime scenes, and vehicular accidents IAW MEDCOM Reg 40-35. (If applicable) Trauma Scene Cleanup shall also be conducted IAW TIP No. 37 011-0122.

o Toilet overflow, mold cleaning, flood cleaning within a covered facility resulting from inclement weather, or waterline break in the building serviced by a separate water cleanup and restoration contract with expertly trained staff.

o Cleaning and disinfecting buildings and areas previously occupied by positive personnel. (Note: This type of cleaning and disinfecting will be performed by installation assets IAW Army Public Health Command (APHC) Technical Information Paper (TIP) No. 98-105-0421 and TIP No. 98- 120-0620).

Traffic Flow.

The Contractor shall maintain the free flow of vehicular and pedestrian traffic while conducting custodial service tasks.

Restoration of Real Property Damage.

Any damage to Government Real Property by the operations shall be restored to the original state at no additional cost to the Government (e.g. structural damage, damage to landscape or fencing, et al). The Contractor shall notify the COR/ACOR of any incidents of damage to Government property within (2) hours of each such occurrence.

General Information.

1.7.1 Period of Performance (PoP).

The period of performance includes a 30-day phase-in and shall be for one (1) Base Year of 11 months and six (6) 12-month option years.

1.7.2 Scope.

The Contractor shall perform custodial services in accordance with the PWS and the technical exhibits, including the Enterprise-wide Custodial Services Performance Standards. During performance of the contract, the Government reserves the right to add or delete facilities and/or the level of services required. A modification to the contract will be executed to incorporate these changes.

1.7.3 Locations to Receive Custodial Service

The work to be performed under this contract will be performed at 586 facilities scheduled for cleaning Government facilities on Fort Hood and other Direct Reporting Units/Sub-installations/Enclaves. The Contractor shall provide the KO a schedule no later than (10) workdays prior to commencing work. Schedule shall outline tasks to be performed by specific building and identify the timeline for the task to be accomplished.

The KO will provide the Contractor with requirements to make changes to the schedule as they occur. A list of Fort Hood buildings to be cleaned is located in Part 8, Technical Exhibit Listing, TE A.

1.7.4 Recognized Holidays.

Labor Day Columbus Day

Memorial Day Thanksgiving Day Independence Day Christmas Day Juneteenth

1.7.5 Hours of Operation.

Normal hours of operation are between the hours of 0700 A.M. 2000 P.M. Monday through Sunday, excluding Federal holidays or when the Government facilities are closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

The Contractor shall coordinate with Building Managers or the KO if no Building Manager is available to establish a schedule to conduct business if services are required outside of normal hours of operation.

This schedule or any schedule changes shall be documented in an MFR and approved by the KO.

The contractor shall perform service during the normal contractor working hours (0700-2000 hours).

The Contractor shall maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when Government facilities are not closed for the above reasons.

Youth Centers- The contractor ensures facilities are in state of cleanliness prior to opening the following day.

Annual services are historically completed during after hours but are required to be scheduled with the facility managers.

1.7.6 Installation Closures.

When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor shall reschedule the work to be performed the following day unless the following day is a Saturday, Sunday, a recognized Federal holiday, and when routine work is not scheduled for that day; or reschedule the work for the next business day following the closure.

1.7.7 Emergency Delays and Support.

If the Contractor determines unsafe weather conditions or work environment is cause for an interruption of services, the Contractor shall notify the KO/COR/ACOR, two (2) hours prior to curtailing operations (Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule).

The Contractor shall obtain KO approval to resume operations. The Contractor shall coordinate with the DPW designated representative(s) and the COR/ACOR, once guidance has been provided by the KO in preparation for and during emergency operations situations such as inclement weather, flood, active shooter, fire or other emergency situations.

1.7.8 Unforeseen Buildings Closures.

When an unforeseen building closure occurs on a regularly scheduled day of work (i.e., severe weather, training holiday, day of mourning, etc.).

The Contractor shall reschedule the service on any day satisfactory to the not more than 2 business days.

The contractor shall coordinate with the COR in attempt to rectify the non-performance prior to leaving the site. If the contractor and COR are unable to rectify the issue with the facility manager within 30 minutes, the contractor shall be allowed to proceed to the next scheduled facility without any reperformance or deduction from the schedule.

Facilities that have been ordered, but for unknown reason will be closed during the month will be reconciled against the order at either the end of the month or the ordering period. Costs shall be deducted from final invoice.

The Contractor shall immediately notify the COR of any Unscheduled Work Stoppages. The contractor shall attempt to rectify the Unscheduled Work Stoppage with the facility manager in a timely manner. In those instances where an Unscheduled Work Stoppage occurs and the Contractor cannot continue performance, the service scheduled for that day will not be reperformed or

1.7.9 Place of Performance.

The work to be performed under this requirement will be performed throughout the entire area occupied by Fort Hood and at any pertinent locations in and around Fort Hood. A map of Fort Hood is located in Part 8, Attachment/Technical Exhibit Listing, TE B.

1.7.10 Type of Contract.

The government will award a Firm Fixed Price (FFP) type of contract (See Frequency Table located in Part 8, Attachment/Technical Exhibit

Listing, TE-C Custodial Services Tasks and Frequency Performance Standards).

1.7.11 Security Requirements

The Government may require the contractor to provide service to a highly classified facility. In such instances the custodial contractor personnel shall be trained in security requirements and will be escorted by Government representative from the facility during the entire time needed to complete the tasks outlined in this PWS at such facilities.

Physical Security.

Contractor employees will be allowed access to facilities when properly identified on the Contractors employee roster, wearing identification badges, and complying with local security procedures. All contract employees, including subcontractor employees who are not in possession of the appropriate access privileges, will be escorted by Government representative in areas where they may be exposed to classified and/or sensitive materials and/or sensitive or restricted areas.

Access and General Protection/Security Policy and Procedures.

Contractor and all associated employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (i.e., FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

Pre-screen candidates using E-Verify Program.

The Contractor shall pre-screen Candidates using the E- verify Program (http://www.uscis.gov/e-verify) website to meet the established employment eligibility requirements.The Contractor shall ensure that the Candidate has two valid forms of Government issued identification prior to enrollment to ensure the correct information is entered into the E-Verify system. An initial list of verified/eligible Candidates shall be provided to the KO no later than 3 business days after the initial contract award.

Contractors who do not require CAC but require access to a DoD Facility or Installation.

Contractor and allassociated sub-standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable Installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative, as NCIC and TSDB are available), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

Motor Vehicle Operators.

vehicles, shall possess a valid license, certificates, and permits applicable for the type and class of vehicle being operated.

Contractor Vehicle Registration.

The Contractor shall register all Contractor-owned or operated vehicles and trailers operating on the installation within five (5) working days of contract start date. The Contractor shall complete all applications with the Provost Marshal Vehicle Registration section located in Building 69005. Evidence of vehicle ownership and vehicle liability insurance shall be presented upon application of vehicle registration.

Installation Access.

The Contractor shall be responsible for assuring all Contractor personnel authorized to perform work under this contract, obtain Installation access as required by DOD Directive 4630.5, Interoperability and Supportability of Information Technology (IT) and National Security Systems (NSS). Government furnished identification shall be returned to the Government when the employee no longer performs work for the Contractor under this contract, or upon termination of the contract.

All contract personnel requiring physical access to a federal installation or facility shall comply with the access control procedures of that location. Contract personnel requiring unescorted access to meet contract performance requirements on a DoD installation in the US shall be vetted by the installation/facility Provost Marshal/Directorate of Emergency Services/Security Office using the National Crime Information Center-with all personal identity verification requirements specified in installation/facility policies and procedures.

required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (i.e., FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.7.12 Physical Security.

At the close of each work period, the contractor shall ensure government facilities, equipment, and materials are secured.

1.7.13 Security Training.

In the event of a National Defense Emergency affecting Fort Hood the Fort Hood POC will immediately notify the contract POC. At that time, the contractor shall take immediate steps to cease all activities on the installation(s) and will cause all personnel to leave the installation(s) property until notice is given by the installation and Fort Hood POC that National Defense Emergency conditions are no longer in effect.

Anti-Terrorism (AT) Level I Training.

IAW Department of Defense Instruction (DoDI) 2000.16, Vol. 1 DoD Antiterrorism Standards and Army Regulation (AR) 525-13 Antiterrorism, all Contractor employees, including subcontractor employees, requiring access to Army installations, facilities, or controlled access areas shall complete Antiterrorism (AT) Level I awareness training within 30 calendar days after contract start date. The Contractor shall submit certificates of completion for each affected contract employee and subcontractor employee to the KO or COR within 30 calendar days after completion of training by all employees and subcontractor personnel on a recurring annual basis. AT Level I awareness training is available at the following site: http://jko.jten.mil (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule).

If access to a computer is not available, the Government will provide AT Level I training to Contractor employees within 30 business days after contract start and maintain a copy of the attendance roster for one (1) year. Any Contractor hired after contract start will be required to receive AT Level I training within 30 calendar days either online or as provided by the Government. The Contractor must present the training certificate to the KO or designated Government representative/COR within 30 calendar days (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule).

iWatch Training.

The Contractor shall brief the local iWatch program (training standards provided by the Installation Anti-subcontractors. This training is used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to Fort Hood, Military Police and the COR. The Contractor shall complete the training within 30 calendar days after contract award and within 30 calendar days of new employees commencing performance and send to the KO or designated Government representative/COR via both electronic and paper copy within 30 calendar days of completion (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule).

Operational Security (OPSEC) Awareness Training.

For contracts that require OPSEC Training. All contractor employees, to include access areas, and/or installation computers shall complete OPSEC Level I training within 30 days after contract start date or effective date of incorporation of this requirement into the contract. The Contractor shall provide either certificates of completion or dates of attendance for each affected contractor employee and subcontractor employee to the COR, or to the Contracting Officer if a COR is not assigned, with 15 calendar days after completion of training by all employees and subcontractor personnel (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule).

Threat Awareness and Reporting Program Training.

For all DA contractors. Training will be completed within 30 days of assignment or employment to an organization and will undergo live environment TARP training will be completed annually IAW AR 381-12 Threat Awareness and Reporting Program. The

Contractor shall provide either certificates of completion or dates of attendance at the for each affected contractor employee and subcontractor employee to the COR, or to the Contracting Officer if a COR is not assigned, with 15 calendar days after completion of training by all employees and subcontractor personnel (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule).

1.7.14 Local Health Protection Conditions

The Contractor will comply with all national and DoD policies with regard to health protection issues including pandemic outbreaks. Local Health Protection Conditions (HPCON) change based on risk levels in the surrounding area Fort Hood and in cooperation with local, state and national guidance. The Contractor shall comply with installation and higher headquarters policies aimed at mitigating the spread of dangerous communicable diseases. (As of publication date of this document, Fort Hood has an installation mask policy in place in response to the coronavirus outbreak and IAW SecDef guidance.)

1.7.15 Key Control.

The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards.

No keys issued to the Contractor by the Government shall be duplicated.

The Contractor shall develop procedures covering key control that shall be included in the QCP.

Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas.

The COR will issue no keys, key cards nor combinations to the Contractor.

Building managers will issue keys to the Contractor if needed for access.

Lost Keys.

No keys issued to the Contractor by the Government shall be duplicated.

The Contractor shall immediately report any occurrences of lost keys to the COR in the event keys and master keys are lost or duplicated.

In the event a key is lost, the Contractor shall, upon direction of the COR, pay for the replacement keys on www.pay.gov and receipt provided to the COR.

In the event a master key is lost, all locks and keys for that system shall be replaced and paid for by the Contractor on www.pay.gov and receipt provided to the COR.

Prohibited use of Government provided keys or key cards.

The Contractor shall prohibit the use of Government issued keys/key cards by any person other t

No keys issued to the Contractor by the Government shall be duplicated.

The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of people other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO.

1.7.16 Post Award Conference/Periodic Progress Meetings.

The Contractor shall attend the post award conference convened by the Contracting Activity or Contract Administration Office as agreed upon and stated in the contract award document.

When the KO, COR and DPW management meets with the Contractor to review the Contractor's performance, written minutes of meetings will be recorded by the Government and signed by the Requirements Authority (RA) and the KO.

The written minutes will be distributed within five (5) business days after the meeting.

If any party does not concur with any portion of the minutes, the non-concurrence shall be provided in writing to the KO/COR within two (2) workdays following receipt of the minutes.

performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

1.7.17 Government Roles and Responsibilities.

Contracting Officer (KO).

The KO is the only person authorized to make any changes in any of the requirements listed on this PWS; notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO.

In the event the Contractor makes any change at the direction of any person other than the KO, the change will be considered to have been made without authority and solely at the risk and expense of the Contractor.

All contract administration will be affected by the KO.

Communications pertaining to contractual administrative matters shall be addressed to the KO.

No changes in or deviations from the terms and conditions shall be affected without a written modification to the contract, executed by the KO authorizing such changes.

The KO will approve all Deliverables and plans required in this PWS.

Contracting Representative (COR).

The KO will appoint a COR during the performance of this requirement.

Additional Government personnel may be designated to assist in contract oversight IAW AR 70-13 Management and Oversight of Service Acquisitions.

Other surveillance personnel may be designated as COR and shall be trained and appointed IAW DoDI 5000.72, Department of Defense (DoD) Standard for Contracting The COR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems.

The COR will perform IAW the responsibilities and duties identified in the appointment letter.

COR Authority.

A letter of designation will be issued to the COR/ACOR by the KO.

A copy of the letter will be sent to the Contractor.

The letter of designation states the responsibilities and limitations of the COR/ACOR, especially with regard to changes in cost, price estimates, or changes in delivery dates.

The COR/ACOR is notauthorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order

COR or ACOR.

The COR or ACOR shall monitor all technical aspects of the contract and assists in contract administration.

The COR or ACOR is authorized to perform the following functions:

o assure the Contractor performs the technical requirements of the contract;

o perform inspections necessary in connection with contract performance;

o maintain written and oral communications with the Contractor concerning technical aspects of the contract;

o issue written interpretations of technical requirements;

o monitor, document, and report Contractor's performance and notify both the

KO and Contractor of any deficiencies;

o coordinate availability of Government-Furnished Property and provides direction or assistance for site entry requests of Contractor personnel.

1.7.18 Specific Contractor Requirements, Roles and Responsibilities.

U.S. Residency.

All CONUS Contractor employees shall be legal U.S. residents.

The Contractor shall immediately remove any employee that is not a legal U.S.

resident.

The Contractor personnel shall be able to communicate clearly in the English language.

Contractor Hiring Restrictions.

The Contractor shall not hire or subcontract with off-duty or former Government employees whose employment would result in a conflict of interest as defined in DOD 5500.7-R Joint Ethics Regulation 30 August 1993, to include change dated 17 November 2011.

Contractor Identification.

The Contractor shall ensure that personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees.

The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed.

Contractor-owned/leased vehicles and trailers shall be clearly identified.

Identification Badges.

Contractor personnel on duty shall wear Contractor provided identification badges displaying at a minimum: company name, employee name, employee photo, contract title, contract number, and contract expiration date. Identification badges shall be always worn on the front upper outer garment and visible. Contractor shall turn in employee identification badges to the PM upon termination of employment or completion of the contract.

Standards of Conduct.

The Contractor shall ensure all personnel present a professional appearance while working on the Government installation.

procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance.

The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner.

The Contractor shall remove, from the job site, any employee for reasons of misconduct or security.

The Contractor shall ensure employee conduct complies with 41 USC §423, Procurement Integrity.

The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the installation.

The removal of such a person shall not relieve the Contractor of the requirement to provide personnel to perform adequate and timely service.

Contractor Key Personnel.

Contractor shall provide a resume of key personnel, who will be designated in writing, to the KO within one week of the contract award (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule).

employment date and legible copies of certificates/licenses.

The Contractor shall revise and resubmit list to the COR and KO within five (5) calendar days of any changes to personnel.

These key personnel shall be available during normal duty hours.

These individuals designated as key personnel shall be able to understand, speak, read, and write the English language.

1.7.18.6.1 Project Manager (PM).

The Contractor shall provide a PM and Alternate Program Manager (APM) who is responsible for the performance of the work.

A minimum of two (2) years of documented service contract management experience in custodial service with team management and scheduling of workflow is required.

The PM shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract.

The name and contact information of the PM shall be provided to the KO/COR and shall be Fort Hood present and on-site, and available during normal duty hours.

The PM shall be available by phone and email and return phone calls and emails Fort Hood during normal duty hours (Monday through Friday 0700-2000).

In the circumstances when the PM is not available, the Contractor shall designate an alternate who can perform the same duties during the absence.

1.7.18.6.2 Quality Control Manager (QCM).

The Contractor shall designate a full-time QCM on site during normal duty hours.

As a minimum, the QCM shall have at least two (2) years of documented relative custodial service experience and shall be responsible for the overall management and implementation of the Contractor's Quality Control Plan.

The QCM and QCI personnel shall not report to the PM or APM but shall be direct reportable to the corporate head of Quality. No supervisor or team leads will be dual-hatted as Quality Control.

1.7.18.6.3 Quality Control Inspectors (QCI).

The Contractor shall designate QCI personnel sufficient to monitor Contract work to assure compliance with Government requirements. Depending on the size of the contract (square footage and complexity), the QCM may also serve as the QCI.

As a minimum, the QCM shall have at least two (2) years of documented relative direct custodial service inspection experience.

Damage Report.

The Contractor shall submit a monthly damage report to the KO/COR that annotates the damage, corrective action, and date corrected. (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule).

1.7.18.7.1 Damage to Privately Owned Property.

The Contractor shall submit a monthly damage report to the KO/COR that annotates the damage, corrective action, and date corrected.

Phase In /Phase Out Period.

The Contractor shall prepare and submit (within ten (10) business days after contract award), a Phase In/Phase Out Plan to be implemented by the Contractor (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule).

The Contractor shall provide sufficiently experienced personnel during the phase-in and phase-out period to ensure that the services are maintained at the required level of proficiency.

During the phase-in, the Contractor shall observe all operations pertinent to the requirements of the PWS.

The Contractor shall commence all operations required by this PWS by the end of phase in period.

On the initial day of performance, the Contractor shall provide a work force which is fully qualified and capable of performing all work required under this contract.

During the ten (10) business day transition period immediately prior to the end of the previous contract, the Contractor shall permit the successor Contractor (and the successor Contractor's employees) to observe and become familiar with any and all operations under the contract.

The Contractor shall fully cooperate with the successor Contractor during Phase Out and the Government so as not to interfere with future work or duties.

Quality Control.

The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective

/she assures himself/herself that his/her work complies with the requirement of the contract. No lead person or first line supervisor shall be considered a Quality Control Inspector. The Contractor shall develop, maintain, and submit a Quality Control Plan (QCP) (see paragraph 1.7.18.10).

Quality Control Plan.

The Contractor shall develop a plan to identify and prevent the recurrence of defective work conforms to contract requirements. The basic principle of the plan is that the Contractor is responsible for providing a guide they will use to prevent/mitigate quality control concerns. The Contractor's QCP shall include a separate section, which addresses the Contractor's method of managing quality of work. The QCP shall include a description of the inspection system to address services listed in this PWS, and a description of the methods to be used for identifying and preventing defects in the quality system to include specifics as to areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the

Quality Control Inspector. The Contractor shall develop, maintain, and submit a QCP to the KO for acceptance within 5 business days after the contract is awarded. The Contractor shall submit any proposed changes in the QCP to the KO for written approval five (5) working days prior to implementation. (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule).

Quality Assurance.

be "living documents," dynamic, adaptable, and subject to modification based on Contractor performance surveillance results. The QASP is not part of the PWS and will not be issued with the solicitation. The QASP focuses on the procedures and processes the Government will implement to assure the Contractor is performing IAW the performance standards within the PWS. The Government plan defines the criteria of how items to be inspected. Although the Government will develop a QASP, Government surveillance of Contractor performance is not limited to the QASP, or the performance objectives, outlined in the Performance Requirements Summary (PRS). The Government retains the right to evaluate all services required by the contract. The Government will perform inspections and tests in a manner that will not unduly delay the work. If any of the services performed do not conform to contract requirements, the Contractor shall perform the services again at no additional cost to the Government.

Emergency Services.

1.7.18.12.1 Emergency Medical Treatment.

The Contractor or their employees shall immediately notify their supervisor of any incident requiring immediate emergency medical treatment.

The Government may provide 911 emergency support ambulance service and/or DoD medical facility, if available.

If injuries incurred while an employee is performing work under this contract, the contractor shall verbally notify the KO/COR no later than (NLT) two (2) hours after an emergency medical event, followed by a documented summary of events (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule).

The Contractor shall be responsible for reimbursement of any cost of provided emergency medical treatment services provided to Contractor personnel.

Reimbursement shall be paid to the U.S. Treasury.

Accident Reporting.

The Contractor or their employees shall immediately notify their supervisor of any ground mishap, accident or any accident requiring emergency medical treatment.

The Contractor shall comply with Operational Safety and Health Administration (OSHA) for record keeping and reporting of all accidents resulting in death, injury, occupational disease, or adverse environmental impact.

The Contractor shall provide a emailed report to the KO/COR within two (2) hours of each such occurrence followed up by an email documenting each such occurrence (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule).

The Contractor shall adhere to reporting of mishaps, The Army Safety Program (Chapter 3 Accident Investigation and Reporting, Chapter 26 Contracting Safety) and OSHA 29 CFR 1904.39 requirements for reporting.

The Contractor shall be responsible for the emergency medical treatment services for Contractor personnel.

Environment and OSHA.

The Contractor shall comply with all Federal, State, local, and installation environmental laws, rules, plans, and policies. The Contractor shall use and store all materials, chemicals, and equipment used in the performance of services on the installation IAW with industry standards, local, State and Federal laws, and according to manufactures' recommendations. The Contractor shall be financially responsible for all fines and associated costs for hazardous waste management, transportation, and disposal of waste due to the Contractor's non-compliance.

Safety.

The Contractor shall safeguard and maintain all Government and Contractor property, as well as provide for the safety and well-being of personnel employed under this contract.

The Contractor shall comply with AR 385-10, The Army Safety Program.

All unsafe acts or conditions fostered by the Contractor or Contractor personnel may be grounds for the KO to halt any and all Contractor performance until such unsafe conditions are corrected.

The Contractor shall take due caution not to endanger personnel during performance of this contract.

Upon discovery of a serious hazard, the Contractor shall immediately notify the KO/COR verbally followed up with an email notification (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule).

Safety Plan.

The Contractor shall develop and implement a safety plan for its employees.

The Contractor shall submit the safety plan to the KO/COR for review and acceptance within 30 business days after contract award (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule).

Revisions shall be submitted to the KO/COR five (5) business days prior to the effective date of change (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule).

Occupational Safety and Health.

The Contractor shall comply with the Occupational Safety and Health Administration (OSHA) standards. The Contractor shall comply with all applicable Federal, State, and local laws, regulations, and directives.

Safety Measure and Protective Equipment.

The Contractor shall provide all personal protective equipment in accordance with Federal Law and the paragraphs of section 2.5.3. Safety. Workers shall be trained in appropriate safety measures and shall not place materials, machines, or other equipment in traffic lanes or other locations that could create safety hazards. The Contractor shall maintain a safe job site, clean and free of all foreign debris during and upon completion of work. The Contractor shall be responsible for the enforcement of all safety requirements for any work performed under the contract. If the Contractor fails or refuses to comply with safety or environmental requirements, the KO may issue an order stopping all or part of the work in accordance with the Stop work Clause of this contract.

Spill Plan.

The Contractor shall comply with the Fort Hood Spill Prevention Control and Countermeasure Plan (See Part 8, Attachment/Technical Exhibit Listing TE).

The Contractor shall submit a Spill Plan to the KO/COR for approval within 30 calendar days of contract award (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable).

The Contractor shall verbally notify the KO/COR, followed by written notification as required in the Fort Hood Spill Plan, if the Contractor spills or releases any hazardous substances, (i.e., substances listed in 40 CFR 302, Designation, Reportable Quantities, and Notification.)

Asbestos Awareness.

IAW 29 CFR 1910.1101 Asbestos, all personnel that may come into contact with asbestos while performing work duties shall attend asbestos awareness training annually:

This training course is targeted for employees who may disturb asbestos containing materials while performing normal work duties.

This includes all cleaning and custodial personnel.

Environmental Compliance.

The contractor shall implement the following environmental objectives in accordance with FAR 23.4; FAR 52.223-2 ; and based on EPA-issued guidance):

Maximize the utilization of environmentally preferable products.

Maximize the utilization of bio-based products. See USDA-designated items at http://www.biopreferred.gov or 7 CFR part 3201.

Maximize the reutilization of nonhazardous and recovered materials.

Eliminate or reduce the generation of hazardous waste and the need for special material processing (including special handling, storage, treatment, and disposal).

Safety Data Sheets.

For materials that have Safety Data Sheets (SDS) associated with them, the Contractor shall submit the SDS to theKO/COR/ACOR for approval on all materials five (5) business days after contract award (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule).

The Contractor shall adhere to all applicable requirements of the Installation Hazardous Waste Management Plan.

The Contractor shall provide all materials, labor, training, transportation, and equipment for the handling and storage of hazardous materials or toxic materials.

The Contractor shall provide upon request from the COR/ACOR all required data to meet environmental-mandated reporting requirements (e.g., air emission data, hazardous material storage/usage, herbicide/pesticide usage, solid/hazardous waste generation).

The Contractor shall provide data to meet reporting deadlines and during compliance inspections upon request from the COR/ACOR.

(Service 402 - Custodial Services) (U)

PART 2

DEFINITIONS & ACRONYMS

2.0DEFINITIONS AND ACRONYMS.

Definitions.

2.1.1 Ability One Commission.

Formally known as The Committee For Purchase For People Who Are Blind Or Severely Disabled . This is the independent Government Agency responsible for the Ability One Program. (For more information, go to website http://www.AbilityOne.gov)

2.1.2 Acceptable Quality Level (AQL).

The AQL is the maximum percent defective (or the…