OSOP_Cellular Device Accountability.pdf

Department of Defense HUMINT Training – Joint Center of Excellence 821 Irwin Street, Matlack Hall Fort Huachuca, AZ 85613

30 January 2013

HT-JCOE ORGANIZATIONAL STANDARD OPERATING PROCEDURES

Mobile Device Acceptable Use and Accountability

Summary. This policy outlines the acceptable usage and purpose of being entrusted with a government issued cellular telephone (cell phone) to conduct official government business. Due to the cost of utilizing cell phones, management control over active lines of service is required. For clarity a cell phone is defined as the combination of an active Security Identification Module (SIM) chip with a cell phone handset, PDA/Blackberry device, tablets, hotspots, or service provider programmable (NON SIM CARD) handset or device.

Applicability. This OSOP is applicable to all DoD Civilians, DoD Contractors, and military personnel of HT-JCOE. All HT-JCOE personnel are held accountable to and are expected to adhere to the procedures set forth in this OSOP.

Proponent: HT-JCOE, J4

DSN: 821-4047, COMM: (520) 533-4047

Mobile Device Acceptable Use and Accountability OSOP

1. Purpose. To implement the procedures to properly utilize and account for government owned mobile devices. It is the goal of this OSOP to establish and regulate a standard to steward mobile devices utilized by center personnel to accomplish respective missions.

2. References:

a. DoD Instruction 5000.64, Accountability and Management of DoD-Owned Equipment and Other Accountable Property, 19 May 2011

b. AR-25-1, Army Knowledge Management and Information Technology, 04 December 2008

c. USAICoE Policy 12-37, Acquisition, Use, and Maintenance of Mobile Devices, 27

July 2012.

3. General. Leaders, Supervisors, and Civilians at all levels ensure they understand their specific responsibilities if they are issued or will be issued a cell phone for conducting government official business with the HUMINT Training-Joint Center of Excellence (HT-JCOE). Government issued cell phones are for official use only and warrant strict adherence to policies as outlined in AR 25-1, paragraph 6-4. Unofficial and/or unauthorized use of this service is subject to legal action to include Uniform Code of Military Justice (UCMJ) actions, monetary recovery procedures, termination of cell phone usage, and/or termination of employment for civilian employees.

4. Responsibilities.

a. J4 Property Manager will:

(1) Account for all mobile devices for the HT-JCOE command.

(2) Administer the issuance, usage, monthly bill payment, and termination and/or denial of service with the CIO-G6 Program Manager.

(3) Identify/replace damaged, non-operative, or end of life cycle cell phone equipment.

(4) Monitor cell phone use, through monthly bill, and report excessive charges and misuse to command leadership.

(5) Process Statement of Charges for loss, damage, destruction of device due to simple or gross negligence.

b. Directors and Leads (Hand Receipt Holder (HRH)) will:

(1) Ensure all requirements are validated and submitted for action via the SharePoint portal.

(2) Brief personnel on cell phone usage, control, and accountability.

(3) Ensure all cell phone users understand these devices are for official use only

(not a personal mobile device).

c. Mobile Device End Users will:

(1) Secure cellular devices at all times and guard against improper use.

(2) Follow outlined procedures for the use, turn-in, or transfer of cell phones to another end user.

(3) Report lost, damaged, or stolen cell phone immediately to HRH.

(4) Will gain approval from command leadership prior to operating mobile devices in area(s) where roaming charges are accrued.

(5) WILL NOT alter or attempt to change internal setting and controls that will render cell phone inoperable from its intended purpose (BLUF: Don’t change pass codes and operational settings).

(6) WILL NOT use information hotline (dialing 411); this feature averages twenty-five cents per call.

5. Procedures. The below guidelines will direct the steps needed to maintain different device types.

a. All Center Blackberries (Department of Contracting administered) will be issued to respective end users directly from the J4 Property Manager on official hand receipt documentation. That device will be returned directly to J4 at the end of that tour of duty. Below are other guidelines:

(1) Password reset and damage/loss will be reported to the J6, the J6 will coordinate reset via the CIO-G6 MSC system.

(2) All cellular device loss, damage, and destruction will be reported to the J4 office for corrective action.

(3)These devices must be approved for usage by the HT-JCOE command office.

(4) Will have DoD email account (Enterprise Activation) programmed on device.

b. All training devices (War fighter Focus (WFF) Contractor administered) will be issued to respective course directors in bulk quantity and will be sub-hand receipted down to the lowest end user (cadre or students) on official hand receipt documentation. These devices will be returned to that respective course director at the end of that tour of duty. Below are other guidelines:

(1) Password reset and damage/loss will be requested from/reported to the J4, the J4 will coordinate with WFF cellular administrator for corrective action.

(2) These devices must be utilized to satisfy the requirements as outlined in course Program of Instruction (POI).

(3) Inform the J4 immediately if the device becomes missing or inoperable.