Attachment 0012 QUALITY ASSURANCE SURVEILLANCE PLAN-AFM III EAST WEST.pdf

W58RGZ-26-R-0008

Attachment 0012

14 May 2026

Quality Assurance Surveillance Plan (QASP)

For

AMCOM Field Maintenance III

DRAFT V.3

TABLE OF CONTENTS

Subject Page Number

1.0 Overview. 4

2.0 Description of Services. 5

3.0 Roles and Responsibilities. 5

4.0 Contract Quality Requirements. 7

5.0 Government Surveillance. 7

6.0 Non-Conforming Performance & Corrective Action Request (CAR). 11

7.0 Data Analysis. 11

8.0 Acceptance of Services. 12

9.0 COR Status Report (CSR). 12

10.0 Service Contract Reporting (SCR). 12

11.0 Contractor Performance Assessment Reporting System (CPARS). 12

12.0 Combating Trafficking In Persons (CTIP). 12

13.0 COR/Quality Assurance Surveillance Files. 13

14.0 QASP Changes. 13

15.0 Attachments. 14

Change History Revision Changes

1.0 Overview.

1.1 Purpose. The purpose of this Quality Assurance Surveillance Plan (QASP) is to identify the methods and procedures the Government will use to ensure it receives the services under this contract as identified in the Performance Work Statement (PWS).

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

• What will be monitored?

• How monitoring will take place.

• Who will conduct the monitoring?

• How monitoring efforts and results will be documented.

• When and how often monitoring will take place.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. The QASP should recognize that unforeseen and uncontrollable situations may occur.

The contractor is responsible for implementing and delivering performance that meets and/or exceeds contract standards using its Quality Control Plan. The QASP provides the structure for the government’s surveillance of the contractor’s performance to assure that it meets contract standards. It is the government’s responsibility to be objective, fair and consistent in evaluating contractor performance.

The QASP is not part of the contract, nor is it intended to duplicate the contractor’s quality control plan. This QASP is a living document. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on contractor performance.

Bottom line, the QASP should ensure early identification and resolution of performance issues to minimize impact on mission performance.

1.2 Intent. The intent of this QASP is to: 1) ensure Contractor performance meets or exceeds contract terms, conditions and specifications; 2) hold the Contractor accountable for quality control; and 3) encourage the Contractor to take appropriate steps to control and improve quality. Accordingly, the Government will perform surveillance on the contract in accordance with this QASP but reserves the right to monitor the contract in any manner necessary, at any times necessary, and at all places necessary to ensure that the rendered services conform to contract requirements. The Government also reserves the right to perform quality assurance at the Subcontractor level and perform quality assurance at the contractor's place of business, if applicable.

Resolution of non-conforming services discovered at the Subcontractor level will be addressed with the prime Contractor.

1.3 Authority. Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation, Inspection of Services clauses, which provides for inspection, acceptance, and documentation of the service called for in the Task Order or contract. This acceptance is to be executed by the contracting officer or a duly authorized representative.

2.0 Description of Services.

2.1 Scope of Work. The PWS establishes the requirements for Contractor maintenance teams to provide quality Aviation Field and Sustainment Level Maintenance worldwide at the best value to the Government. It will encompass non-standard repairs with maintenance engineering approval, installation and removal of Modification Work Orders (MWO), Combat Aviation Brigade (CAB) support, Port Operations, Multi-national Force and Observers (MFO), Crash and Battle Damage (CBD), Battle Damage Assessment and Repair (BDAR), Unmanned Aerial System (UAS) maintenance, Aviation Life Support Equipment (ALSE), Airframe Condition Evaluation (ACE), Foreign Military Sales (FMS) maintenance support, MWO Validation/Verifications, Light Utility Helicopter (LUH) mission support, Airframe Inspection Maintenance and Sustainment/ On-Condition Sustainment Maintenance/ Airframe Sustainment Evaluation and Repair (AIMS/ OCSM/ ASER), Downed Aircraft Recovery Team (DART) support, National Maintenance Program (NMP), and other reimbursable maintenance support for customers within the Continental United States (CONUS) and Outside the Continental United States (OCONUS).

2.2 Type of Contract. The AFM III effort will be executed under two "C" types, hybrid (Time and Materials (T&M), Cost Plus Fixed Fee (CPFF), Cost Reimbursable (CR) and Firm Fixed Price (FFP) contract consisting of a base year and nine one-year options with a potential six-month extension if needed. The estimated value is $4.6B, comprised of $2.9B for East efforts and $1.6B for West efforts. We anticipate that 1.8% of the contract will be Firm Fixed Price (FFP), 10.2% will be Cost Reimbursable (CR) for materials and travel, and 88% will utilize T&M rates. In accordance with FAR Clause 52.246-11 the Contractor shall comply with the higher-level quality standard AS9110 Revision C or higher within six months after start of the base period of performance.

The Inspection and Acceptance clauses for the contract shall include but are not limited to:

52.246-3 Inspection of Supplies—Cost-Reimbursement May/2001 52.246-4 Inspection of Services—Fixed-Price Aug/1996 52.246-5 Inspection of Services—Cost-Reimbursement Apr/1984 52.246-6 Inspection—Time-and-Material and Labor-Hour May/2001 52.246-15 Certificate of Conformance Apr/1984 52.246-16 Responsibility for Supplies Apr/1984

3.0 Roles and Responsibilities.

3.1 Government.

3.1.1 Contracting Officer (KO). The KO is the only person with the authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. The KO is the only person who can legally commit the Government and only the KO, as the Government’s agent, can modify the contract/order.

East Region Assigned KO: Antionette McClinton Organization or Agency: ACC-RSA Telephone: 1 (520) 674-8258 Email: antionette.r.mcclinton.civ@army.mil

West Region Assigned KO: Allen Cheek Organization or Agency: ACC-RSA Telephone: 1 (520) 674-8022 Email: allen.d.cheek.civ@army.mil

3.1.2 Contracting Officer’s Representative (COR). The (COR) will be identified and designated by the KO on a separate COR appointment letter. The COR appointment letter will list specific tasks and functions the COR is required to perform. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: monitor Contractor's performance and reporting early identification of performance problems to the Contracting Officer and Contractor; coordinate availability of Government furnished property, and provide site entry of Contractor personnel. The COR shall keep a surveillance file in Procurement Integrated Enterprise Environment – Surveillance and Performance Monitoring Application (PIEE-SPM) that accurately documents the contractor’s performance. The COR is required to provide performance assessments to the KO as applicable by uploading in PIEE-SPM. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

mailto:antionette.r.mcclinton.civ@army.mil

East Region Assigned COR: Randy Strand Organization or Agency: AMCOM/ AFMD Telephone: 1 (256) 226-0907 Email: randall.e.strand.civ@army.mil

West Region Assigned COR: Randy Strand Organization or Agency: AMCOM/ AFMD Telephone: 1 (256) 226-0907 Email: Randall.e.strand.civ@army.mil

3.2 Contractor. See Attachment 0007, Qualifications and Job Descriptions.

4.0 Contract Quality Requirements.

4.1 Contractor’s Quality Control Program. The Contractor’s quality control program (IAW FAR Part 46 and applicable 52.246-(Clause(s))) is the means by which the Contractor assures that work complies with the requirement of the contract. The Contractor shall ensure services are performed in accordance with this PWS. The Contractor shall identify, prevent, and ensure non-recurrence of defective services.

4.2 Government Quality Assurance. The Government shall evaluate the Contractor’s performance under this contract in accordance with this QASP. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards of the contract. It defines how the performance standards will be applied, the frequency of surveillance and minimum acceptable defect rate(s).

5.0 Government Surveillance.

The Government has the right to inspect all contract deliverables at any time before acceptance. Inspections can be announced or unannounced, but they must not unduly delay work, and they must not include directions that would change the contract. The Government also has the right to reject a deliverable that does not meet contract requirements. For acquisitions of commercial items, FAR Subpart 46.202-1 requires the Government to rely on contractors’ quality assurance systems as a substitute for Government inspection and testing before the items are tendered for acceptance (unless customary practices for the supplies being acquired include in-process inspection). Any in-process inspection by the Government must be consistent with commercial practices. For services, the COR can monitor contractor performance by using a variety of inspection methods. Before an inspection, the COR should check the contract for specific inspection and testing requirements. The COR should use a systematic approach and should ensure that the inspection methods do not interfere with the contractor’s progress or at least disrupt that progress only when absolutely necessary and as minimally as possible.

5.1 Methods of Surveillance. The following combination of Methods of Surveillance will be utilized in monitoring the Contractors’ performance:

5.1.1 100% Inspection. With this method, performance is inspected/evaluated at each occurrence. This method is often costly (both time and money) but can be necessary due to high-risk areas where consequences of failure is “high” (life, health, or safety) or there is the likely hood of mission failure.

5.1.2 Random Sampling. When a service is performed relatively frequently, and a statistically valid sample can be selected for audit. The most appropriate method for frequently recurring tasks.

5.1.3 Periodic Inspection. This method, sometimes called “planned sampling," consists planned sampling at specific dates or time intervals. It may be appropriate for tasks that occur infrequently, and where 100 percent inspection or random testing is not desired.

5.1.4 Customer Feedback/Input (Complaints). Although usually not a primary method, this is a valuable supplement to more systematic methods. For example, in a case where random sampling indicates unsatisfactory service, customer complaints can be used as substantiating evidence. In certain situations where customers can be relied upon to consistently provide feedback regarding the quality of performance, e.g., dining facilities, building services, customer surveys and customer complaints may be a primary surveillance method, and customer satisfaction an appropriate performance standard.

In all cases, complaints will be documented. The following procedures will be followed when a complaint is received: The COR will document customer complaints of unsatisfactory performance, the validity of the complaint, time and date the responsible official was notified, and the actions taken to correct the problem. Customer complaints shall be handled in the following manner: When a complaint is received, COR personnel will complete appropriate documentation to record the complaint. The COR shall investigate the complaint to determine contract non-conformance. If after investigation the COR determines the complaint as valid, the COR will inform the Contractor’s Quality Manager, the KO, and the Government’s Quality Assurance Specialist. If the COR determines the complaint as invalid, the COR shall document their findings and notify the complainant. COR personnel will retain the annotated copy of the written complaint for their file. All customer complaints received, valid and invalid, will be documented. Valid complaints should lead to documentation in the form of a Corrective Action Request (CAR).

5.2 Performance Requirements Summary (PRS). The Performance Requirements Summary (PRS) (Attachment 15.1) is the list of key performance objectives and standards that must be performed by the contractor. This matrix details the method of surveillance the COR will use to validate and inspect these key performance elements.

Inspection of each element will be documented on a COR surveillance checklist and uploaded in the COR PIEE-SPM File. The key elements of this process are PWS tasks risk rated as high or moderate, and included in the Performance Requirements Summary (PRS) which provides the key performance objective, performance standard, performance threshold and method of surveillance. The COR will perform surveillance and inspect the compliance of PWS tasks IAW the COR appointment letter. Although the PRS contains only those items considered most important for mission accomplishment, the government retains the right to inspect all requirements of the contract. The COR may choose to periodically inspect requirements not listed on the PRS. Non-conformance with any contract requirement, whether specifically addressed in the PRS or not, is still considered a non-conformance (See Para 6.0 Non-Conforming Performance). The intent of the surveillance approach is to gain confidence in the contractor's way of doing business and then adjusting the level of oversight to a point that maintains that confidence. With this intent, the surveillance approach may not be one that stays the same throughout the duration of the contract. All Government evaluators should be prepared to periodically update the surveillance approach as required.

Performance objectives define the desired outcomes. Performance Standards define the level of service required under the contract to successfully meet the performance objective. The inspection methodology defines how, when, and what will be assessed in measuring performance. The Government performs surveillance, using this QASP, to determine the quality of the contractor’s performance as it relates to the performance element standards. The PRS should be used to form the foundation of the COR’s inspection checklist(s).

5.3 Surveillance Schedule. The COR shall develop a Quality Assurance Surveillance Schedule (QASS), that correlate with the COR status report frequency, based on the Performance Standards as outlined in the PRS as well as any other critical contractual requirement determined to be higher risk requiring oversight. The completed QASS form shall be uploaded into PIEE-SPM in the Surveillance Documents section as a Surveillance Schedule. The QASS ensures the KO that the COR has scheduled and documented the specific dates and times contractor surveillance was performed. The surveillance outlined in the schedule will be as detailed and in-depth as necessary to provide the Government with the objective quality evidence required to support acceptance of the services provided by the Contractor. The schedule will identify the method of surveillance, the date of inspection, place of inspection, activity to be monitored, and who will conduct the surveillance (dates and times can be altered without a formal change to the schedule as long as all inspections are performed). The schedule should be completed no later than seven calendar days prior to the beginning of the period it covers, and a copy uploaded into SPM module.

5.4 Surveillance checklist. Checklists will be used to document COR surveillance.

The completed checklist will be uploaded in PIEE/SPM module along with the COR status report. The COR will develop inspection checklist for all planned inspections. All inspections/observations will be documented and will include as a minimum date and time, who performed the inspection, what was inspected, to what standard and the results. Successful or exceptional performance will be documented as well as deficiencies in Contractor performance. Documentation will be uploaded in PIEE/SPM and maintained for future reference, audit, and proof of inspection and past performance documentation. At no time shall the COR surveillance checklist be kept on a desktop or share drive unless specific guidance (secure contracts) says otherwise. See para. 13.0

5.5 Performance Rating Definitions. In evaluating the quality of contractor’s performance, the following performance ratings IAW FAR 42.1503, Table 42-1will be used.

Performance Rating Criteria

Exceptional

Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the element or sub-element being evaluated was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

NOTE: To justify an Exceptional rating, identify multiple significant events and state how they were of benefit to the Government. A singular benefit, however, could be of such magnitude that it alone constitutes an Exceptional rating. Also, there should have been NO significant weaknesses identified.

Very Good

Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the element or sub-element being evaluated was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

NOTE: To justify a Very Good rating, identify a significant event and state how it was a benefit to the Government. There should have been no significant weaknesses identified.

Satisfactory

Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

NOTE: To justify a Satisfactory rating, there should have been only minor problems, or major problems the contractor recovered from without impact to the contract/order. There should have been NO significant weaknesses identified. A fundamental principle of assigning ratings is that contractors will not be evaluated with a rating lower than Satisfactory solely for not performing beyond the requirements of the contract/order.

Marginal

Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being evaluated reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

NOTE: To justify Marginal performance, identify a significant event in each category that the contractor had trouble overcoming and state how it impacted the Government. A Marginal rating should be supported by referencing the management tool that notified the contractor of the contractual deficiency (e.g., management, quality, safety, or environmental deficiency report or letter).

Unsatisfactory

Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

NOTE: To justify an Unsatisfactory rating, identify multiple significant events in each category that the contractor had trouble overcoming and state how it impacted the Government. A singular problem, however, could be of such serious magnitude that it alone constitutes an unsatisfactory rating. An Unsatisfactory rating should be supported by referencing the management tools used to notify the contractor of the contractual deficiencies (e.g., management, quality, safety, or environmental deficiency reports, or letters).

6.0 Non-Conforming Performance & Corrective Action Request (CAR).

The KO will notify the Contractor in writing each time an unacceptable observation has been recorded and ask the Contractor to correct the problem or re-accomplish the service. All valid non-conformances observed by the Government will be documented! CARs are used to document a contractor’s non-compliance to the contract requirements and generated by the COR, QAS, or the KO but can only be approved and issued by the KO to the contractor to drive corrective action and contractual compliance. A CAR is not a contract action, contract remedy, nor punitive in nature but more of a tool used to document contractor nonconformance on all contracts administered by ACC. In addition, CARs are used in evaluating the contractor’s corrective action, determine if an appropriate root cause has been assigned, and verify that timely corrective action has taken place by the contractor to prevent or reduce recurrence in the same or other similar services or products. Refer to ACC Acquisition Instruction Attachment 46.2 “Corrective Action Request Procedures” for direction on how to document and manage CARs. There are four levels of CARs which are used and issued to the contractor. CARs must be submitted to the contractor in a timely manner after non-conforming performance has been identified. If the number of non-conformances/discrepancies exceeds the performance threshold for any item in the PRS, approved Government representatives will determine the possible cause of this unacceptable performance. Government-caused defects/discrepancies shall not be counted against the contractor. If the contractor’s performance is judged unacceptable on the PRS items or any other requirement of the contract by the appointed COR, they will inform the contractor’s on-site representative immediately and notify the KO and the ACC-RSA Quality Assurance (QA) Office. If the contractor disputes the results of surveillance, the COR will refer the contractor to the KO for resolution.

7.0 Data Analysis.

Data Analysis should be performed to identify trends in cost, schedule and/or performance risks. The results of Data Analysis should be documented in the COR Status Report(s) and may be used to make adjustments to surveillance schedules, increase or decrease surveillance, if deemed appropriate. Negative trends noted using Government data/observations could result in issuing the Contractor a CAR. Trends noted using Contractor data will not result in a CAR unless the Contractor is not addressing the negative trend.

8.0 Acceptance of Services.

When all services have been deemed acceptable and there is documented objective quality evidence to support acceptable performance the COR will accept the services provided and authorize payment of the Contractor. This is accomplished by approving the Contractor’s Receiving Reports in PIEE - Wide Area Work Flow, https://wawf.eb.mil/.

9.0 COR Status Report (CSR).

No later than the 7th of the month after previous reporting period, or per the KO’s direction, the COR will document the contractor’s performance by completing a CSR in PIEE-SPM for the previous surveillance period. CSRs, along with a surveillance checklist will provide a synopsis of the Contractors performance for the inclusive dates of the report. The synopsis will contain a summary of: surveillances performed;

Customer Feedback, if any; CARs, if any; an analysis of the Contractors performance;

recommended adjustments to surveillance schedules; and any other pertinent contract information. The CSR will not be considered finalized until reviewed and approved by the contracting officer.

10.0 Service Contract Reporting (SCR).

The Contractor is required to completely fill in all required data fields using the following web address: http://www.sam.gov. Reporting inputs will be for the labor executed during the period of performance during each Government FY, which runs from October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. If contract period of performance ends prior to September 30, the Contractor has 30 calendar days from end date of the contract to complete the SCR requirement. The contractor shall enter initial data into the appropriate SCR tool to establish the basic contract record no later than 15 working days after receipt of contract award or contract modification incorporating this clause. The contractor shall notify the COR when the basic contract record has been established in the appropriate SCR tool.

11.0 Contractor Performance Assessment Reporting System (CPARS).

Documented surveillance data (CSRs, Completed Surveillance Checklists, Customer Feedback and CARs, if any) will be used to support CPARS ratings. CPARS will be completed in accordance with AFARS, Subpart 5142.15 – Contractor Performance Information. The COR shall document that CPARS, if required, was completed in PIEE-

SPM.

12.0 Combating Trafficking In Persons (CTIP).

CTIP is mandatory in all solicitations and contracts. If this is a requirement on the COR Appointment Letter, the COR shall perform the following:

https://wawf.eb.mil/ http://www.sam.govl/

Read and understand the CTIP FAR clause 52.222-50 in the basic contract or at FAR | Acquisition.GOV and describe how you will monitor the contractor's performance regarding trafficking in persons (CTIP). Document surveillance results on the CSR, surveillance checklist, or the COR CTIP Checklist. Bring any potential issue in this area to the immediate attention of the KO before engaging the contractor in reference to these activities. Document any validated non-compliance on a CAR IAW paragraph 6.0 of this QASP.

In accordance with PGI 222.17 and FAR 52.222-50, the KO will be notified immediately of any information from any source that alleges a contractor employee, subcontractor and/or subcontractor employee has engaged in conduct that violates the United States Government “zero” tolerance policy regarding trafficking in persons.

13.0 COR/Quality Assurance Surveillance Files.

The official COR/Quality Assurance Surveillance File will be maintained in PIEE-SPM, IAW DoDI 5000.72, DoD Standard for COR Certification. At a minimum, the CORs PIEE-SPM file(s) contents will include:

Copy of contract and mods Current QASP COR appointment letter (if originally appointed outside of PIEE) COR training certificates COR Status Reports Surveillance Checklist / records of inspections Copy of the contractor’s Quality Control Plan Evidence of Funds/Expenditure tracker (If other than Firm Fixed Price Contract) Correspondence to contractor pertaining to cost, schedule and performance CARs (if applicable) Evidence of required documentation IAW PWS (CDRLs) Evidence of SCR data validation (if applicable) Evidence of CPARS data validation (if applicable) Evidence of Quality Assurance Surveillance Schedule (QASS) for each reporting period Customer feedback/surveys Memoranda for record of minutes of any meeting, telephone conversations and discussions with the contractor or others pertaining to the contract or contract performance Documentation pertaining to acceptance of services, reports or data

Note: All such records will be retained for the life of this contract.

14.0 QASP Changes.

This QASP is a living document and, as such, may be changed as needed based on Data Analysis (trends), contract modifications, etc. The COR will send any recommended changes to the KO for approval and the KO must approve all changes.

Once approved, the COR will upload the newest version into SPM module.

https://www.acquisition.gov/browse/index/far https://www.acquisition.gov/browse/index/far

15.0 Attachments.

Attachment 15.1 Performance Requirements Summary (PRS) Attachment 15.2 Sample Surveillance Schedule Attachment 15.3 Deliverables Table (CDRLs) Attachment 15.4 Surveillance Checklist Template Attachment 15.5 COR CTIP Checklist

Attachment 15.1

Performance Requirements Summary (PRS)

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

15.1 Performance

Requirements Summa

Attachment 15.2

Sample Quality Assurance Surveillance Schedule (QASS)

Quality Assurance Surveillance Schedule

Attachment 15.3

DELIVERABLES TABLE (CDRLS)

Deliverables Table

Attachment 15.4

COR Surveillance Checklist

The Checklist will be further developed for each area based on requirement and the availability of government personnel to perform the surveillance.

Surveillance Checklist

Attachment 15.5

COR CTIP Checklist

COR CTIP Checklist

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP) SUPPLEMENT

PRS # PWS

Paragraph Performance Objective Standard Perfomance Threshold Method or

Technique Responsible Frequency

PRS-1 2.1 Aviation Program Team: The Contractor shall comply with the most recent AR 95-20 requirement for flight and ground operations involving work performed on aircraft in performance of this contract.

The Contractor shall prepare and maintain FOP/GOP indicating how all contractual requirements shall be implemented and executed. The Contractor shall provide these IAW DI-MGMT-80004A (CDRL A003) FOP/GOP. The FOP/GOP shall include the relationship equivalency between the Contractor job descriptions and the labor categories used in performance of the contract.

The FOP/GOP shall be formatted IAW requirements in paragraph 2.1. The FOP/GOP shall support the requirements in paragraph 4.6.3.

IAW Attachment 0008 paragraph 2; The Government GFR will regularly oversee Contractor operations for compliance to AR 95.20 requirements. This survey score is gauged against a predetermined value relational to an acceptable risk level set by the Government and a Pass or Fail is assigned to the APT survey.

SA / Data Review

GFR Periodic / Monthly / Semi-

Annually or Annually

PRS-2 3.2.3.2 Modification Work Order (MWO): The Contractor shall perform applications of approved MWO.

MWO installs shall be IAW published MWO procedures and publications, and per COR directions. MWO missions shall comply with safety regulations.

MWO's will be evaluated IAW Attachment 0008 paragraph 4. PE / Data Review

COR / QAS 100% /

Occurance

PRS-3 3.2.3.3 Passback Maintenance and Combat Aviation Brigade Support: The Contractor shall provide Passback or CAB maintenance support (divisional and Non-divisional.

Contractor support shall include phase maintenance, fabrication, component repair, non-standard repairs with maintenance engineering approval, and other work order requested reimbursable support within the site’s capabilities.

Passback or CAB Maintenance Support shall comply with safety regulations

Passback Maintenance and Combat Aviation Support will be evaluated IAW Attachment 0008 paragraph 3 / 5 / 6 / 7.

PE / Data Review

COR / QAS 100% /

Occurance

PRS-4 2.2, 3.1.7, Goverment Furnished Property (GFP) Management: The Contractor shall comply with appropriate United States (US) Army regulations, pamphlets, messages and instructions, see paragraph 1.4, in support of supply management policy for the accountability and assignment of property and stock, to include but not limited to, AR 710-4, AR 710-2, AR 725-50, and AR 735-5

The Contractor shall manage and account for all GFP and Government Furnished Material (GFM). The Contractor shall manage GFP IAW paragraph

2.2 and FAR 52.245-1.

GFP management will be evaluated IAW Attachment 0008 paragraph 8. Data Review PA / COR Periodic / Monthly /

Quarterly / Annual

PRS-5 3.1.7.5 Loss, Damage, Destruction, or Theft (LDDT): Upon discovery of Loss, Damage, Destruction, or Theft (LDDT), the Contractor shall notify the COR and the PA verbally and by email.

The Contractor shall create and provide reports of discrepancies for loss, damage, destruction, or theft (LDDT) of GFP utilizing property management ERP/MRP system in Contract Attachment 0005, Government ERP/MRP Systems, Hyperlinks and Email Addresses, and prepare and submit LDDT Investigation Packet IAW DI-MISC-80508B (CDRL A018).

LDDT information and reporting will be evaluated IAW Attachment 0008 paragraph 9.

Data Review PA / COR Periodic /

ASREQ

PRS-6 3.1.5 Contract Data Requirements List (CDRL): Contractor shall provide reporting IAW Contract attachment 0006

The Contractor shall submitt CDRL's IAW Contract attachment 0006 CDRL submissions will be evaluated IAW Attachment 0008 paragraph 10 and the associated Data Item Description.

PE / Data Review

COR 100% / ASREQ

PRS-7 3.1.5.10 De-Obligation of Remaining Funding:

The Contractor shall initiate a Safe De-obligation Request Package.

A safe De-obligation Request Package shall be initiated within 45-days of all completed efforts IAW DI-MISC-80508B (CDRL A035).

Contractors de-obligation of funds performance will be evaluated IAW Attachment 0008 paragraph 13.

Data Review COR Periodic /

ASREQ

PRS-8 2, 3.2.1.1,

4.6.1

Workmanship: The Contractor shall ensure workmanship is of a quality that assures all maintenance accomplished meets all applicable standards for serviceability.

The Contractor shall develop and maintain an effective Quality Control (QC) program to ensure services are performed in accordance with the Contract, this PWS, and all Government regulations for aviation maintenance. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor shall provide QC resources such as Technical Inspectors (TI) in support of this contract.

A final tail number quality score will be assigned and evaluated IAW Attachment 0008 paragraph 12. A total tail number score will be assessed and evaluated IAW Attachment 0008 paragraph 14.

PE / Data Review

COR / QAS 100% /

Occurance

PRS-9 2.7 Contractor Personnel: The Contractor shall accomplish the assigned work by employing and utilizing psychologically and physically qualified personnel with appropriate combinations of education, training, knowledge, skills, and experience.

The Contractor shall provide and maintain the occupational skill levels and capabilities necessary for the purpose of achieving mission requirements

Employee turnover will be evaluated IAW Attachment 0008 paragraph 11 and Regional Manning levels will be evaluated IAW Attachment 0008 paragraph 15.

Data Review COR Periodic / Weekly

ATTACHMENT 15.1 PERFORMANCE REQUIREMENTS SUMMARY

Contract Number:

Functional Area:

COR / QAS:

TBD

PRS 9PRS 5 PRS 6 PRS 7 PRS 8Planned Date for Surveillance PRS 1 PRS 2 PRS 3 PRS 4

Contractor:

Surveillance Period:

TBD

TBD

Attachment 15.2 Quality Assurance Surveillance Schedule (QASS)

CUI (When Completed)

PWS Deliverable Activity Frequency # of Copies Medium / Format Submit To Responsible Method or Standard CPARS

CDRL

A001 3.1.4.4

AQL: Integrated Program Management Data and Analysis Report (IPMDAR): The Government shall be allowed to evaluate performance of Business and Financial Accounting Information. The Contractor shall report cost and schedule performance utilizing the Integrated Program Management Data and Analysis Report (PMDAR) IAW DI- MGMT-81861 (CDRL A001). The Contractor will provide access to all pertinent records and data requested by the Contracting Officer or duly authorized representative as necessary to permit initial and ongoing Government compliance reviews.

Monthly 1 EVMCR Portal EVM-CR COR PE / Data

Review

PWS; CDRL

A001; DI-

MGMT-

81861;

AS9110,

QASP

CDRL

A002

2.6.10, 3.1.5.6

AQL: Personnel Report: The Contractor shall provide the Personnel Roster to include primary points of contact IAW DI-MGMT-81419, Contractor Personnel and Manning (CDRL A002). The Contractor shall notify the COR via email within twenty-four hours of any changes of primary personnel with changes annotated on subsequent CDRL submission. See Contract Attachment 0006, Additional CDRL Information, for identification of personnel and additional tailoring information. The Personnel Report shall include a manning level report to identigy the number of Contractor positions for each site and on road teams. The Personnel Report shall identify positions by skill set and includes various other data elements for personnel on contract.

Weekly / ASREQ 1 Electronic / MS

COR COR

PE / Data

Review

PWS; CDRL

A002; DI-

MGMT-

81419; QASP

CDRL

A003

2.1, 3.1.3, 4.6.3

AQL: Flight and Ground Operation Procedures: Contractor shall prepare and maintain FOP/GOP indicating how all contractual requirements shall be implemented and executed. The Contractor shall provide these IAW DI-

MGMT-80004A (CDRL A003)

FOP/GOP. The FOP/GOP shall include the relationship equivalency between the Contractor job descriptions and the labor categories used in performance of the contract. The FOP/GOP shall be formatted IAW requirements in paragraph 2.1. The FOP/GOP shall support the requirements in paragraph 4.6.3.

Initial and With

Updates

Electronic / MS

GFR GFR

PE / Data

Review

PWS; CDRL

A003; DI-

MGMT-

80004A;

QASP

A004 2.5.1

AQL: Contract Management: The Contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The Contractor shall maintain continuity between the support operations at all sites and the Contractor's corporate offices. The Contractor shall implement their Comprehensive Management Plan (CMP) to ensure contract requirements are achieved across all missions IAW

CDRL A004, DI-MGMT-8004.

Initial and With

Updates

Electronic / MS

COR COR

PE / Data

Review

PWS; CDRL

A004; DI-

MGMT-

80004A;

QASP

ATTACHMENT 15.3 DELIVERABLES

CDRLS

PWS Deliverable Activity Frequency # of Copies Medium / Format Submit To Responsible Method or Standard CPARS

CDRL

A005 3.1.7.1

AQL: Property Control Plan: The Contractor shall submit a Property Control Plan (PCP) IAW DI-MGMT- 80004A (CDRL A005). The Contractor shall manage and use ERP/MRP system for GFP IAW the approved PCP and shall use assigned Department of Defense Activity Address Codes (DODAAC) to requisition and turn-in Expendable/Durable supplies.

Initial and With

Updates

Electronic / MS

LOG / PA PA

PE / Data

Review

PWS; CDRL

A005: DI-

MGMT-

80004A;

AS9110; FAR

45; QASP

CDRL

A006

4.5, 4.5.1, 4.5.2

AQL: Transition Plan: The Contractor shall keep the PCO and COR fully informed of status throughout the transition periods and notify both when there is a deviation from the transition plan submitted as part of the proposal, both Transition-In and Transition-Out.

The Contractor shall plan for the transfer of work control, delineating the method for processing and assigning tasks during the phase-in/phase-out periods.

The Contractor shall contact COR and Government Program Manager to coordinate, develop, and provide the Transition Plan, DI-MGMT-80004A (CDRL A006), IAW FAR 52.237-3. The transition plan shall include a Contractor provided quality plan, workbooks, FOP/GOP, inventories, open work order status, human resource plan, mission assurance, and finance and accounting processes to ensure the Contractor is prepared to perform required tasks during period of performance (POP). Any security issues and the timeline for implementation shall be addressed during this process.

Initial and With

Updates

Electronic / MS

COR COR

PE / Data

Review

PWS; CDRL

A006; DI-

MGMT-

80004A;

AS9110,

QASP

CDRL

A007 2.6.4

AQL: Labor Strike Plan: The Contractor shall continue performance in the event of a labor strike. If Contractor employees performing on the contract are covered under a Collective Bargaining Agreement (CBA), the Contractor shall provide a Labor Strike Plan IAW DI-

MGMT-80004A (CDRL A007).

Initial, Updates and Annually

Electronic / MS

COR COR

PE / Data

Review

PWS; CDRL

A007; DI-

MGMT-

80004A;

AS9110;

A008

3.1.5.8, 4.3.11.3

AQL: Industrial Hygeine Plan: The Contractor shall develop and implement an IH Strategy, Survey, and Monitoring Plan and submit for Government approval, IAW DI-MISC-80004 (CDRL A008) Industrial Hygiene Plan. After Government approval, changes to Contractor’s plan shall not be implemented without prior Government approval. IH study issues or concerns needing to be addressed by the Government shall be provided to the COR per paragraph 3.1.5.3, Equipment and Facilities Report.

Initial, Updates and Annually

Electronic / MS

COR COR /QAS

PE / Data

Review

PWS; CDRL

A008; DI-

MGMT-

80004A;

AS9110;

QASP; FAR

CDRL

A009 4.3.11.5

AQL: Industrial Hygeine Monitoring Data: IH monitoring data including reports and laboratory results shall be submitted to the Government, IAW DI- MISC-80004 (CDRL A009) Industrial Hygiene Monitoring Data.

ASREQ 1

Electronic / MS

COR COR / QAS

PE / Data

Review

PWS; CDRL

A009; DI-

MGMT-

80004A;

AS9110;

PWS Deliverable Activity Frequency # of Copies Medium / Format Submit To Responsible Method or Standard CPARS

CDRL

A010 2.8.9

AQL: Sexual Assault / Harassment Training Plan: The Contractor shall develop and implement a Sexual Assault/Harassment Training Plan IAW DI-MGMT-80004A (CDRL A010) to include all locations.

Initial and With

Updates

Electronic / MS

COR COR

PE / Data

Review

PWS; CDRL

A010; DI-

MGMT-

80004A;

QASP

CDRL

A011 2.8.9

AQL: Sexual Assault / Harassment Incident Report: The Contractor shall immediately report by phone ALL incidents of sexual assault to the local Provost Marshall, COR, PCO, and local Commander/Task Force Commander.

After the initial phone call to the Provost Marshal and within four hours, the Contractor shall prepare a Sexual Assault/Harassment Incident Report

IAW DI-SAFT-81563 (CDRL A011).

Information shall be provided in the report so that higher level command can be notified immediately. As the Contractor learns of additional information relating to the incident, the initial report will be amended with subsequent reports providing as much detail as possible pertaining to the "who, what, why, when and where" information.

ASREQ 1

Electronic / MS

COR /

Regional

COR

COR /

Regional

COR

PE / Data

Review

PWS; CDRL

A011; DI-

SAFT-81563;

A012

4.6.3, 3.1.3

AQL: Quality Assurance Program Plan: The Contractor shall document the processes and procedures of the Quality Management System in the Quality Assurance Program Plan (QAPP) IAW DI-QCIC-81794A (CDRL A012) and ensure their incorporation into the FOP/GOP, see paragraph 3.1.3.

Revisions shall be submitted prior to Release for Use by the Contractor.

Initial and With

Updates

Electronic / MS

RQL / QAS RQL / QAS

PE / Data

Review

PWS; CDRL

A012; DI-

QCIC-

81794A;

QASP

CDRL

A013 3.1.5.2

AQL: Production Information Report (PIR): Contractor shall notify COR of any conditions or situations that may delay Contractor's cost, schedule, or performance. COR notification shall be formalized and documented by submitting Production Information Report (PIR) IAW DI-MISC- 80508B (CDRL A013). When conditions change from those documented, the Contractor shall notify the COR and submit an updated PIR. When directed by the COR, the Contractor shall continue working, as long as adequate funds are available.

ASREQ 1

Electronic / MS

COR COR

PE / Data

Review

PWS; CDRL

A013; DI-

MISC-

80508B;

QASP

CDRL

A014 3.1.7.4.2

AQL: Monthly Cyclic Inventory of GFP: The Contractor shall perform a Monthly Cyclic Inventory of GFP and submit inventory results IAW DI-MGMT- 80259 (CDRL A014). The Monthly Cyclic Inventory of GFP shall cover 10% cyclic monthly by site, excluding the months of June and December, equaling 100% annually.

Monthly 1 Electronic / MS

PA PA

PE / Data

Review

PWS; CDRL

A014; DI-

MISC-80259;

AS9110;

QASP; FAR

CDRL

A015 3.1.7.4.3

AQL: Monthly Sensitive Item Inventory of GFP: The Contractor shall perform Sensitive Item Inventory of GFP monthly and submit inventory results IAW DI- MGMT-80259 (CDRL A015). Sensitive Item Inventory of GFP shall be by site.

Monthly 1 Electronic / MS

COR / PA COR / PA

PE / Data

Review

PWS; CDRL

A015; DI-

MGMT-

80259;

QASP; FAR

PWS Deliverable Activity Frequency # of Copies Medium / Format Submit To Responsible Method or Standard CPARS

CDRL

A016 3.2.2.1.3

AQL: Causative Research Loss of Inventory: The Contractor shall conduct and report Causative Research for loss of inventory IAW AR 735-5. The Contractor shall provide Causative Research results IAW DI-MISC-80508B

(CDRL A016).

ASREQ 1

Electronic / MS

COR / LOG COR / LOG

PE / Data

Review

PWS; CDRL

A016; DI-

MISC-

80508B;

QASP; FAR

CDRL

A017

4.2.4, 3.1.7.5

AQL: Accident / Incident Report: The Contractor shall notify (via telephone and follow-up email) the PCO, COR, GFR, and/or other applicable members within one (1) hour of all accidents or incidents.

The Contractor shall obtain access for use of the accident reporting ERP/MRP system, see Contract Attachment 0005, Government ERP/MRP Systems, Hyperlinks and Email Addresses.

Contractor employees using the ERP/MRP system shall complete the required training per the system. The Contractor shall prepare Accident/Incident Report, DI-MISC-

80508B (CDRL A017), IAW ERP/MRP

system, DA PAM 385-40, and PWS paragraph 3.1.7.5., LDDT Investigation Packet. The Contractor may use ERP/MRP system output reports to electronically submit the Accident/Incident Reports. The Contractor shall submit information, IAW PWS paragraph 2.1, regarding appropriate mishap severity. For aircraft accidents not meeting the accident classification criteria specified in AR 385- 10, the Contractor may use a locally prepared report containing the minimum information specified in paragraph 2.1.

ASREQ 1

Electronic / MS

GFR / COR GFR / COR

PE / Data

Review

PWS; CDRL

A017; DI-

MISC-

80508B;

QASP;

AS9110; AR

95-20

CDRL

A018

3.1.7.5, 3.1.7.5.1, 3.1.7.5.2, 4.2.4

AQL: LDDT Investigation Packets:

Upon discovery of Loss, Damage, Destruction or Theft (LDDT), the Contractor shall notify the COR and the PA verbally and by email. The Contractor shall create and provide reports of discrepancies for LDDT of GFP utilizing property management ERP/MRP system in Contract Attachment 0005, Government ERP/MRP Systems, Hyperlinks and Email Addresses. The Contractor may use reporting functions in ERP / MRP system to produce digital submittals for LDDT investigation packets IAW DI- MISC-80508B (CDRL A018). The LDDT investigation packet is also used for damage investigations, see paragraph 4.2.4.

ASREQ 1

Electronic / MS

COR / QAS COR / QAS

PE / Data

Review

PWS; CDRL

A018; DI-

MISC-

80508B;

AS9110;

QASP

CDRL

A019 3.1.7.3

ALQ: APMS GFP List: The Contractor shall maintain and provide an APMS GFP List upon request and IAW DI-

MISC-80508B (CDRL A019) GFP

Listing, see paragraph 3.1.7.4. The Contractor shall provide the APMS GFP List to the PA through the COR for the issuance of a contract modification to update Contract Attachment 0013, GFP Listing.

Initial, Updates and Semi-

Annual

Electronic / MS

COR / LOG COR / LOG

PE / Data

Review

PWS; CDRL

A019; DI-

MISC-

80508B;

QASP; FAR

PWS Deliverable Activity Frequency # of Copies Medium / Format Submit To Responsible Method or Standard CPARS

CDRL

A020 3.1.9.1

AQL: Material / Non-Material Purchase Request: The Contractor shall request material or services by submitting a purchase request package to the COR.

The Contractor’s material or services request package shall have a minimum of three vendors bids identified, along with a purchase order request filled out completely, IAW DI-MISC-81616 (CDRL A020), Material/Non-Material Purchase Request.

ASREQ 1

Electronic / MS

COR COR

PE / Data

Review

PWS; CDRL

A020; DI-

MISC-81616;

QASP

CDRL

A021 3.1.5.5

AQL: Material / Non-Material Support Fund Report: The Contractor shall provide a Material and Non-material Support Fund report IAW DI-MISC- 80508B (CDRL A021). The Material and Non-material Support Fund report shall reflect the activity in paragraph 3.1.9.

Weekly 1 Electronic / MS

COR COR

PE / Data

Review

PWS; CDRL

A021; DI-

MISC-

80508B;

QASP

CDRL

A022

3.1.5.3, 3.1.7.1.3

AQL: Equipment and Facilities Report: The Contractor shall provide an Equipment and Facilities Report IAW DI- MISC-80508B (CDRL A022). The Equipment and Facilities Report shall be for those areas requiring maintenance or having substandard tooling/facilities according to Occupational Safety and Health Administration (OSHA), Environmental Protection Agency (EPA), and or other USG criteria. The Contractor shall request GFP pocurement when there is a need to purchase new GFP utilizing the Equipment and Facilities Report IAW DI-

MISC-81423A (CDRL A022).

Monthly 1 Electronic / MS

COR / PA COR / PA

PE / Data

Review

PWS; CDRL

A022; DI-

MISC-

81423A;

QASP

CDRL

A023 4.6.3

AQL: QMS Metrics: The Contractor shall define and track QMS Metrics used to manage, improve the system, and demonstrate QMS effectiveness IAW DI-

MISC-80508B (CDRL A023).

Monthly 1 Electronic / MS

QMD QMD

PE / Data

Review

PWS; CDRL

A023; DI-

MISC-

80508B;

AS9110;

QASP

CDRL

A024 2.6.7

AQL: Request and Justification for Weekend / Holiday / Overtime: Prior to performance, and after confirming funds availability, the Contractor shall submit a written request with justification detailing impact to mission if not approved for Weekend/Holiday/Base Closure/Overtime (WHBO) working hours to the Government for approval by the COR IAW DI-MISC-80508B (CDRL A024).

ASREQ 1

Electronic / MS

COR COR

PE / Data

Review

PWS; CDRL

A024; DI-

MISC-80508B

CDRL

A025 3.1.8, 2.4

AQL: Program…